TVMucho SL Avaliações 724

Resposta da TVMucho SL

Atualizado em 27 de jun. de 2023

Hi Steve Parker,

We totally understand your frustration, this should not have happened you are right, we messed up. We sincerely apologize for continuing to send you all our emails. We promise we have now finally taken the necessary steps and removed you from our mailing list completely. Please note it was never our intention to harass you or anyone else for that matter.

Considering you actually have not been a customer for several years and it was not our product that is getting a one star from you, we want to kindly ask you if you would be willing to reconsider the 1-star rating given? One star reviews actually hurt both our business and our customers.

Kind regards,
TVMucho Team

Resposta da TVMucho SL

20 de jun. de 2023

Dear J G,

Thank you for your kind words about our service. We're glad to hear that you are satisfied with TV Mucho and have had a positive experience in terms of service quality and minimal buffering.

Regarding your concern about providing credit card details, we completely understand the importance of security when it comes to online transactions. We would like to assure you that paying with your credit card on TV Mucho is indeed safe. We have partnered with Stripe, a highly reputable and secure payment gateway, to handle all our payment transactions. Stripe is known for its robust security measures and compliance with industry standards to ensure the safety of sensitive information.

While we appreciate your trust in PayPal as a secure payment option, we would like to emphasize that TV Mucho takes the security of our customers' data very seriously. We have implemented stringent measures to safeguard your personal and financial information throughout the payment process.

However, we understand that everyone has their preferred payment methods, and if you still feel uncomfortable providing your credit card details, we completely respect your decision. We continuously strive to enhance our payment options to provide a range of secure alternatives, and we will take your feedback into consideration.

If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and address any issues you may have.

Thank you for considering TV Mucho, and we hope to continue delivering excellent service to you.

Best regards,
TVMucho Team

Resposta da TVMucho SL

19 de jun. de 2023

Hi Robert Jacques,

Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience you have experienced with our service, including the buffering and freezing issues you encountered with the French channels on Apple devices, TV on 4G, and 50 Mbps Wi-Fi. We understand your frustration and would like to address your concerns.

We received two messages from you through Facebook Messenger, with the last one being on June 21, 2020. I'm sure that there is just a miscommunication regarding your previous attempts to contact our customer service team.

Regarding the unwanted emails, we understand your frustration and apologize for any inconvenience caused. To ensure that you are unsubscribed from our mailing list, please email us directly at support@tvmucho.com using your email address where you receive those unwanted emails. Our support team will promptly address the situation and make sure you no longer receive emails.

Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.

Best regards,
TVMucho Team

Resposta da TVMucho SL

Atualizado em 19 de jun. de 2023

Dear Alex, thank you for your review. Paypal closed our account after a complaint about providing access to CNN. We have send out extensive communication to all our customers including emails, in app notifications and even a blog post explaining the situation that unfortunately is out of our hands at the moment. We are working hard to get our Paypal account restored. Please rest assure, we never store any credit card details from anyone. We use an industry leading credit card processing company called Stripe.com and like Paypal they deal with all your financial information. Its completely safe and secure, including encryption with SSL etc. Please also read this article that specifically explains the security of TVMucho and its partner Stripe. https://tvmucho.com/tvmucho-safe-choice-for-online-payments/ Kind regards, the TVMucho Team.

Resposta da TVMucho SL

23 de jun. de 2023

Hi Vince,

Thank you for reaching out and sharing your positive experience with our support staff. We're delighted to hear that they provided excellent assistance during your payment method change process.

At TVMucho, we strive to ensure that our customers receive top-notch support and have a smooth experience with our services. It's great to know that our support team was able to address your concerns effectively and help you overcome any difficulties you encountered.

We value your feedback, and your kind words will be shared with our support staff to recognize their efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Thank you once again for choosing TVMucho]. We truly appreciate your business.

Best regards,
TVMucho Team

Resposta da TVMucho SL

16 de jun. de 2023

Hi Douglas Lanfear,

We appreciate the 5STARS rating. We are glad that you like our service including our Later Service. Rest assured that we would continue to work hard to provide you the best service you deserve.

All the best,
TVMucho Team

Resposta da TVMucho SL

16 de jun. de 2023

Hallo,

Vielen Dank für die Bewertung unserer App. Wir möchten Sie nur darüber informieren, dass wir unsere Kunden bei ihrer Anfrage immer bevorzugen, auch wenn es sich um eine Stornierungsanfrage handelt. Außerdem gibt es in jeder E-Mail, die wir an unsere Mitglieder senden, einen Abmeldelink. Der einzige Grund, warum Sie diese E-Mails erhalten, ist, dass Sie sich noch nicht abgemeldet haben. Wenn Sie weitere Hilfe benötigen, steht Ihnen unser Support-Team jederzeit zur Verfügung.

Grüße,
TVMucho Team

Resposta da TVMucho SL

23 de mai. de 2023

Hi Wendy,

We are not sure why you were not receiving our replies to you but all of you emails were replied few minutes from the time you sent them to us. I have emailed you again using my personal email. Please check it again and you can reply to me directly.

Regards,
Head of Customer Support

Resposta da TVMucho SL

22 de mai. de 2023

Hi C J,

Thank you so much for sharing your positive experience with TVMucho. We're thrilled to hear that you enjoy and appreciate the opportunity to watch your favorite UK shows, and that it helps you feel more connected to home. Providing that sense of connection and familiarity is one of our main goals, and we're delighted to know that we're making a positive difference in your life in Spain.

We understand that the service can be variable at times, especially during busy periods. We appreciate your understanding and flexibility in finding alternatives, such as switching to BBC News Channel when BBC 1 is crowded. Our team is constantly working to optimize and improve our service, and we appreciate your patience and feedback.

We also appreciate your perspective on entitlement and gratitude. It's important to remember the value of the services we receive, especially when they're offered for free. We're glad you recognize the privilege and are grateful for the opportunity to enjoy TVMucho's free offerings.

While we strive for perfection, we understand that no service is flawless. However, we're dedicated to continuously enhancing our platform to provide you with the best experience possible.

If you have any further feedback or suggestions, we're always here to listen. Thank you for being a valued member of TVMucho, and we look forward to continuing to bring you the UK shows you love.

Best regards,
TVMucho Team

Resposta da TVMucho SL

19 de mai. de 2023

Hi Frankie Bray,

I'm sorry to hear that you're having a frustrating experience with TV streaming and constant interruptions. It can certainly be quite frustrating when your viewing pleasure is interrupted by frequent Buffering, If you could please reach us at support@tvmucho.com so that we can isolate whats causing this. interruptions can have various causes, and troubleshooting steps may vary depending on your specific setup. Looking forward to your email.

Kindly,
TVMucho Team

Resposta da TVMucho SL

15 de mai. de 2023

Hi Lizzy Dent,

Thank you for your positive feedback! We're delighted to hear that our service consistently works well for you. We appreciate your support and loyalty. If there's anything else we can assist you with, please don't hesitate to reach out.

Kindly,
TVMucho Team

Resposta da TVMucho SL

15 de mai. de 2023

Hi Karl,

Danke für Ihre Rückmeldung. Wir freuen uns zu hören, dass Sie unsere große Auswahl an TV-Kanälen, den schnellen Service und den günstigen Preis schätzen. Wir sind bestrebt, unseren Kunden das beste Unterhaltungserlebnis zu bieten. Wenn Sie weitere Fragen haben oder Hilfe benötigen, können Sie uns dies gerne mitteilen.

Regards,
TVMucho Team

Resposta da TVMucho SL

3 de mai. de 2023

Hi Anita and Ray Bradley,

Thank you for your kind words about the service you have received. I'm glad to hear that the service has been working perfectly for you, both in France and the UK, and that you find it more cost-effective than SKY Streaming. As for your Halifax credit card not working, there could be several reasons for this. It's possible that your credit card is not compatible with the payment system used by the service, or there may be an issue with the card itself. I would recommend contacting your bank's customer support team and ask them to investigate the issue. They should be able to help you identify the problem and find a solution.

Regards,
TVMucho Team

Resposta da TVMucho SL

17 de abr. de 2023

Hallo Ax Mühl,

Es tut uns leid zu hören, dass du unseren Service nach der Zahlung nicht nutzen konntest. Wir versichern dir, dass unser Service kein Betrug ist. Bitte kontaktiere uns direkt per E-Mail unter support@tvmucho.com und unsere Support-Experten werden dir auf jeden Fall weiterhelfen. Bitte gib ihnen die E-Mail-Adresse an, die du bei der Anmeldung für unseren Service verwendet hast.

Mit freundlichen Grüßen,
Das TVMucho-Team

Resposta da TVMucho SL

12 de abr. de 2023

Hello Thomas A. Kean,

It's great to hear that you're enjoying your TV service! Having a wide selection of channels without buffering issues is definitely important for a good viewing experience. It's also wonderful that you find the recording function useful and that you've had positive experiences communicating with sales and support.

It's always great to hear that previous problems have been resolved and that you haven't had any login issues for several months. Your satisfaction with the service is evident in your statement that you wouldn't want to watch television without it.

Thank you for sharing your positive feedback with me!

Regards,
TVMucho Team

Resposta da TVMucho SL

22 de mar. de 2023

Hello Simon Walker,

It's great to hear that you've had such a positive experience with the service you've subscribed to. Speaking as you find can often lead to more honest and authentic interactions, and it sounds like your experience has been nothing but positive. It's also good to see that you've done your research and looked beyond the surface level of reviews to make an informed decision about your subscription.

It's unfortunate that some people may have had negative experiences with our service, but as you mentioned, it's important to consider the context and motivations behind those negative reviews. It's also important to remember that businesses have to make commercial decisions, and sometimes that may mean changing the terms of a free service. However, as you pointed out, if the service is valuable to you, it's worth paying for to ensure its continued reliability and quality.

Overall, it's refreshing to see someone who has taken the time to assess a service based on their own experiences and make a well-informed decision, rather than blindly following the opinions of others.

Kindest regards,
TVMucho Team

Resposta da TVMucho SL

15 de mar. de 2023

Dear James,

We apologize for the inconvenience caused to you. We understand your frustration regarding the login issue you have been facing on your iPhone 11. Our support team has been informed about your issue, and we request you to kindly email us directly at support@tvmucho.com with your account information and device details so that we can investigate the matter and provide you with a prompt resolution.

We take customer feedback seriously and we appreciate your valuable comments regarding our service. We assure you that our team is working hard to ensure that such issues are resolved as soon as possible, and we hope to regain your trust in our service.

Thank you for your patience and understanding. We look forward to hearing from you soon.

Best regards,
TVMucho Team

Resposta da TVMucho SL

13 de mar. de 2023

I'm sorry to hear about the trouble you've been having with TVMuncho. It's frustrating when you're paying for a service and it doesn't work as expected. It sounds like you've tried using your iPhone 11 hotspot on a Vodaphone SIM with 50 Mbps, but you're still experiencing buffering issues.

It's unfortunate that you had to cancel your subscription because of the buffering issues. It seems like increasing their bandwidth would be a good solution to improve their service. I can understand why you feel like you wasted your money on a service that didn't meet your expectations.

However, you need to understand that Hotspot connections always depends on signal strength and there will be times that even if you are subscribed to high speed connection, the actual speed is not what get. If you have time, please reach out to support again and kindly provide them a screenshot of the actual speedtest result so that we can diagnose further.

Regards,
TVMucho Team

Resposta da TVMucho SL

10 de mar. de 2023

Dear Sylvia Akehurst,


Thank you for reaching out to us. We're sorry to hear that you're experiencing difficulties, and we'd like to assist you in any way we can. Could you please provide us with more details about the issue you're facing?

To help you better, we kindly ask you to email us at support@tvmucho.com. This way, we can give you a more personalized response and help you with any queries you may have.

Thank you for considering our assistance, and we look forward to hearing from you soon.

Best regards,
TVMucho Team

Resposta da TVMucho SL

28 de fev. de 2023

Dear Robert Bustard,

We apologize for the inconvenience you have experienced with our service. We understand how frustrating it can be to not be able to access the content you have paid for.

We would like to assure you that we take your feedback seriously and are committed to resolving any issues you are facing. Our team has been working diligently to identify the root cause of the problem you have described and we are actively working to resolve it as soon as possible.

In the meantime, we suggest trying the following troubleshooting steps to see if they help resolve the issue:

Clear your browser cache and cookies.
Disable any browser extensions that may be interfering with our service.
Try accessing our service from a different web browser or device.
If these steps do not resolve the issue, please contact our customer support team via email at support@tvmucho.com and they will be happy to assist you further.

Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.

Best regards,
TVMucho Team