BOOKING ID #30C)3E78 Used to pick up EAST LONDON to Heathrow and Collection 7 days later Five People and Five Large Cases Excellent Service Ease of Booking Customer service on the... Ver mais
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Veja o que dizem as avaliações
Avoid this company at all cost.they don’t pay drivers. So,there is high possibility that ur drivers won’t show up or maybe cancel at last minute
We had recently booked the airport transfer from Heathrow to Oxford. I have booked in advance by paying the quoted amount and i had given the live flight departure status link. This was clearly shows... Ver mais
A empresa respondeu
We ordered a taxi to take us Heathrow for our flight to Thailand the company confirmed the booking on the day and arrived on time and insisted on delivering us to the correct desk in Departures. brill... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Twelve is not your regular taxi, minicab, shuttle, airport transfer ... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new. We like to think outside the box and consider ourselves much more than just that, we believe in offering a product that meets your needs, but doesn't tear a hole in your pocket. We have developed a means of connecting you with the driver directly; our network from London and around the UK are here to assist you with your every day transfer needs ... and by doing this we are ensuring you get the best deal each time and every time. Are we reliable? Do you offer a good service? Can we be trusted? With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service. Twelve - more than just a transfer...
Informações de contato
160 London Road, IG11 8BB, London, Reino Unido
- 02034795700
- info@twelve.london
- twelvetransfers.co.uk
2,5
Ruim
72 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exceptional!!
Fast and easy online booking. Online help very efficient. Communication very good. Pickup went smoothly. Driver was pleasant. This is the fourth time we have used Twelve and wouldnt use any other company. Thank you
15 de novembro de 2018
Avaliação não solicitada
Light at the end of a tunnel
Quick comunicaton and response to emails and promised to resolve the issues I had with them.
17 de setembro de 2018
Avaliação não solicitada
Excellent Service
13 de setembro de 2018
Avaliação não solicitada
Good prompt service
Good prompt service. Our driver arrived promptly and drove us to our destination in good tome
11 de setembro de 2018
Avaliação não solicitada
Very reliable provider
Very reliable provider. Absolutely no problem. Have use them multiple times for last few years.
11 de setembro de 2018
Avaliação não solicitada
From the booking to the actual…
From the booking to the actual transfer, we had an amazing experience, and would definitely recommend twelve transfers to anyone😀👍
10 de setembro de 2018
Avaliação não solicitada
Easy
Easy. Professional. And excellent pre trip communication. Would definitely recommend for a smooth executive transfer between Gatwick and Heathrow.
10 de setembro de 2018
Avaliação não solicitada
Great service
Great service - professional from beginning to end with fantastic communication. Made early morning airport transfer completely stress-free
9 de setembro de 2018
Avaliação não solicitada
I would like to put a note of thank you…
I would like to put a note of thank you for the wonderful services that Twelve Transfers had offered during our stay in London.
The various airport transfer bookings were managed in a systematic and professional manner. Drivers were easily contactable, on time, helpful and reliable. These had made our trip in London a pleasant and memorable one. I would recommend Twelve Transfers to friends without hesitation.
Thank you, once again, for the great services.
13 de julho de 2018
Avaliação não solicitada
Its very profesional
Its very profesional
Absolutly recomended
Specially the driver gigi
12 de julho de 2018
Avaliação não solicitada
Courteous and timely
Courteous and timely. The website makes it easy to book and there was excellent communication confirming the details!
12 de julho de 2018
Avaliação não solicitada
Great service
Great service. Was easy to get in touch with and the car and service from the driver was excellent. Would recommend based on my experience.
12 de julho de 2018
Avaliação não solicitada
Always on time and used a few times…
Great Service.
Constant communication. Always on time and used a few times without any issues.
29 de junho de 2018
Avaliação não solicitada
Excellent service throughout
Excellent service from the start. Very good communications and a personal touch. Had to make a late cancellation and was handled politely and efficiently by the team at Twelve Transfers. Very impressed.
28 de junho de 2018
Avaliação não solicitada
Excellent communication
Excellent communication. On time for Pick up. Excellent driver. 5 stars all the way.
28 de junho de 2018
Avaliação não solicitada
Love our Twelve Transfers ride to LHR
Love our Twelve Transfers ride to LHR! I'm really happy that I found Twelve Transfers. Communication was very detailed in terms of who the driver would be, registration no. etc. When our driver David showed up early, I felt confident that we'd make our trans-Atlantic flight with no delays. David was friendly and very well dressed considering this was at 6.15AM. The car was very well maintained with a spotless interior. I'd definitely recommend using Twelve Transfers.
28 de junho de 2018
Avaliação não solicitada
Stellar experience
Stellar experience - driver was right on time, nice car and I would highly recommend!
28 de junho de 2018
Avaliação não solicitada
Dropped off at wrong address!!
Firstly, I am not for leaving negative reviews and would always attempt to remedy issues with business providers. I have sent 2 emails to Twelve Transfers and it has been 3 days and no reply. I suppose since the ride has been completed it was not necessary to reply or provide an answer to my issues.
Basically all was good from the airport pickup right until the drop off. My mom who was visiting London was dropped off at the wrong address with her 3 suitcases and left standing in an unfamiliar place. Correct address details were provided and the driver obviously did not ensure it was the correct drop off place. Very disappointing!!! I trusted Tripadvisor reviews to use them but sadly I will have to use another airport transport service for future trips. Hope that this will not happen to another customer.
15 de maio de 2018
Avaliação não solicitada
Resposta da Twelve Transfers
Hi Min,
Please note you have been provided with an answer already, and a response was forwarded to yourself back on Monday; we are unsure why you are suggesting we did not reply to yourself when in fact we did.
We must express our sincere disappointment at your decision to punish us for what can only be considered an unfortunate occurrence. We feel your 1-star review only focuses on one aspect of the transfer, that being the minor confusion which arose with the destination address. You yourself state that overall the transfer went ahead accordingly and feel you have only tried to damage our reputation with this post, as we have no other explication for your actions. You state you are "not for leaving negative reviews", but we feel the exact opposite happened here.
We have already informed you that the driver waited around 10 minutes at the destination, and along with the passenger, tried contacting you for further details. Neither was able to reach you and he eventually departed as he was running late for an upcoming transfer. The driver position confirms at most a small walking distance between the 2 points, and as much as we appreciate the inconvenience, we believe this has been drastically exaggerated by your claims that we left the passenger at the wrong address.
We have forwarded you an official response again and have asked you to reconsider on your actions. We do not view the review posted as being reflective of the overall service provided, which for sure cannot be classified as a 1-star experience and feel you have focused on one aspect instead of an overall view. The fact that you created as many profiles on as many platforms as you could would suggest again that you are leaving this review to punish us, which seems to contradict your own statement to begin with. We do hope you will show consideration, and look forward to your response.
Kind regards,
Twelve Transfers.
Excellent service
Excellent service, could not fault them. Kept me informed throughout including when driver arrived, and he also called to say where he was standing. Took the stress out of worrying if he was there are not! Would use them next time for sure
28 de janeiro de 2018
Avaliação não solicitada
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