Twelve Transfers Avaliações 

72
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

BOOKING ID #30C)3E78 Used to pick up EAST LONDON to Heathrow and Collection 7 days later Five People and Five Large Cases Excellent Service Ease of Booking Customer service on the... Ver mais

Avaliado com 1 de um total de 5 estrelas

Avoid this company at all cost.they don’t pay drivers. So,there is high possibility that ur drivers won’t show up or maybe cancel at last minute

Avaliado com 1 de um total de 5 estrelas

We had recently booked the airport transfer from Heathrow to Oxford. I have booked in advance by paying the quoted amount and i had given the live flight departure status link. This was clearly shows... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We ordered a taxi to take us Heathrow for our flight to Thailand the company confirmed the booking on the day and arrived on time and insisted on delivering us to the correct desk in Departures. brill... Ver mais

Detalhes da empresa

  1. Táxi

Informação fornecida por fontes externas variadas

Twelve is not your regular taxi, minicab, shuttle, airport transfer ... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new. We like to think outside the box and consider ourselves much more than just that, we believe in offering a product that meets your needs, but doesn't tear a hole in your pocket. We have developed a means of connecting you with the driver directly; our network from London and around the UK are here to assist you with your every day transfer needs ... and by doing this we are ensuring you get the best deal each time and every time. Are we reliable? Do you offer a good service? Can we be trusted? With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service. Twelve - more than just a transfer...


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

72 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

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2,5

Todas as avaliações

(72)

3 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Not ideal experience

I booked for my parents although they did arrive, the driver insisted they come meet him outside the terminal - they are older and have never been to London and they said this to him, but he insisted. They eventually found him outside. This completely defeats the person of a meet &greet service to take any strain off of traveling. The driver was also unfriendly to them. I pointed this out to the company afterwards, and received a nonchalant response back. it is sad as I thought with all the positive reviews it would be a nice journey but we have had much more pleasant journeys with other taxi services and will not be using them again.

7 de janeiro de 2018
Avaliação não solicitada
logotipo da Twelve Transfers

Resposta da Twelve Transfers

Hi Megan,

As was detailed in the original communication to yourself, we did not consider your strong use of wording appropriate, especially after understanding what the driver had done. Seeing as you have already posted your review not even 2 minutes after we had responded to your query would suggest that you probably had this review prepared and good to go. We were actually thinking to ignore your email, but cannot overlook false accusations unfortunately.

Please see below...

I am sorry to hear that you had problems on your recent journey, and as much as we appreciate your remarks we do believe that after taking into consideration the driver’s actions, there isn’t much reasoning to classify the experience as disgusting, and we will detail why.

Firstly, it was understood that the driver made contact with the passengers and asked if they are ready for an earlier collection, which they confirmed and agreed to. Secondly, the driver enquired if they wanted him to come into the terminal (which would have taken approx. 10-15 mins) or if they wanted to meet him at the collection point outside (which is at most a 5 min walk from the meeting point itself). He specified that there were no close parking spaces, so this actually resulted in less walking overall. The passengers agreed to this as well, so the driver did not force them to come outside.

He mentioned that at no stage was he angry with the passengers for bringing drinks within the vehicle, and simply asked for caution. He later discovered coffee stains on his back seats, which resulted in him having to take his vehicle out of service for it to be cleaned.

Overall, we do not entirely understand how a driver being early and us applying no charges for spoiling resulted in a disgusting experience at your end, but thank you for bringing this to our attention.

Twelve Transfers.

Avaliado com 5 de um total de 5 estrelas

Every recommendation! Very pleasant experience.

Simple, fast, professional, punctual, clean - those are the words I'd use to describe Twelve transfers service. Simple booking process, fast and clear responses from the staff, professional drivers arriving on time, clean vehicles. I just found my go-to service for managing in the UK when there on business.

18 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Det fungere bare

Det fungere bare. Chaufføren står i ankomsthallen med et skilt med dit navn på og de er der til tiden både i lufthavnen og hotellet når du skal hjem. Har bestilt dem 6 gange i alt hjemmefra og samme gode oplevelse hver gang

7 de novembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great, dependent & polite service

Great, dependent and polite service. I've used twelve transfers a number of times, and most recently last week for a return journey to Stansted (from north London). Both experiences were fantastic - both drivers arrived early, and I received a clear text message. Both were polite, helpful and generally lovely. I was delayed flying back from Spain, and all text messages from the driver were both understanding and informative.
Highly recommend Twelve Transfers, particularly with 4am pick-ups when you need them to be dependable

22 de outubro de 2017
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Very good service

Very good service, reliable, friendly and helpful with luggage. Would not hesitate to use their service again.

22 de outubro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pickup from Heathrow

I needed a taxi for dual terminal pickup from Heathrow for me and a business parter for a meeting we had in London and Twelve staff was very helpful with solution that solved out problem.

20 de outubro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended transfer company!

Excellent transfer company! I have booked with Twelve Transfers for airport transfers several times, and I have never encountered any problems. They are always on time, they respond quickly if you have any questions, the drivers are very friendly and helpful and the cars are clean and in good condition. I am in London once a month, and I will continue to book Twelve Transfers every time. Highly recommended!

16 de outubro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

The driver arrived 5 minutes early in the 7-seater we'd ordered to get us from our home to Gatwick. Then we had a panic when we were about 85% of the way to the airport - I'd left the passports at home! The driver was brilliant: got us back home and then to Gatwick thru the morning traffic calmly and efficiently, even though it meant stretching the meaning of 70 mph a little. His gadget also gave us accurate updates of ETAs. Despite my folly, we made the flight.

It cost us, yes, but the extra amount Twelve Transfers charged was at less than the original rate, and quite reasonable.

I tried to book them for the return, but left it too late - they were booked out. I'm not surprised.

Recommended.

7 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Used to have my elderly parents transferred from Heathrow to central London. Driver was there on time - in fact, bit earlier than planned - found my parents, assisted with luggage, was super courteous and then super competent driving through shortcuts to avoid the traffic as much as possible, and dropped them off safely at their hotel. The car was impressive - a gorgeous BMW saloon, smooth and luxurious, none of that awful, hard-and-narrow-seated estates most cab companies use these days - my parents felt really treated. And all for just a fraction above the cheapest rate available online! We will use them again for the return journey and in the future.

27 de outubro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service!

Big thank you to Twelve for offering a wonderful finish to our honeymoon! Was relunctant to book with them at start but couldn't be any happier after we got home; as per email confirmation, driver was waiting for us at arrivals with a name board, got on the road in no time and we were home before we new it. The driver was very kind and helped with our luggage at Gatwick and when we got home, car was clean and overall a very satisfied customer!

12 de dezembro de 2015
Avaliação não solicitada

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