The engineer was very good and was well versed in his profession.... very professionally dressed and did a very thorough job of servicing my boiler. Thankfully I chose one of their monthly packaged f... Ver mais
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Excellent service from start to finish. TwinSun are professional and efficient. Reece from TwinSun came to complete my annual boiler service as part of my boiler care service plan. He was polite,... Ver mais
Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... Ver mais
Jack the engineer was really polite and made for a good experience. Communication was great and I knew when to expect his arrival. Booking of the service was really easy and I had to amend my first bo... Ver mais
Detalhes da empresa
Escrito pela empresa
Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.
Informações de contato
Hewitt House, Hewitt Business Park, WN57XA, Wigan, Reino Unido
- 01942 669247
- Info@TwinSunHeating.co.uk
- twinsunheating.co.uk
4,8
Excelente
190 avaliações
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I ask lady before booking that if…
I ask lady before booking that if engineer know about Wiessmann boiler she said yes but when engineer arrived unfortunately he was could not do anything. They charged me 99£ plus vat.
Same evening I called local engineer he managed to sort out with in 1 hour.
16 de julho de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Hi Umar, sorry to read you are disappointed with the outcome of our visit, having spoken to the engineer and assessed the job report i can see that the engineer disconnected your boiler due to it being unsafe.
The builder who has been doing the work on your property has carried out illegal gas work, rendering the installation dangerous and at risk to person and property.
While i am sure having your boiler disconnected was not the outcome you wanted, as a gas safe registered business we have a legal obligation to make installations safe or disconnect them if that's not possible.
In your case not only had the builder done illegal dangerous gas work, they had also caused a blockage in the existing gas pipework thus not allowing enough gas to reach the boiler.
The boiler cutting out was the reason you asked us to come to site initially, so the lack of gas pressure to the boiler was the cause of this.
Again i am sorry you did not get the outcome you wanted, but protecting you and your family had to be made a priority over leaving a dangerous installation running.
Regards
Andrew Jones
Owner - TwinSun Heating Ltd
A good company starts with the first…
A good company starts with the first person you encounter and that was Jill, who was pleasant helpful and keen to help. I was unsure of the fault and was passed onto Andy who was knowledgeable and super helpful. Reece arrived that afternoon and was professional, helpful and rectified the problem. 5 stars all around
16 de julho de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for taking the time to share your experience and for the 5-star review. We're so pleased to hear that Jill, Andy, and Reece each made a positive impression and provided the support you needed at every step. We pride ourselves on delivering excellent service from the first point of contact through to resolution, and it's great to know that came through in your experience. We truly appreciate your kind words and look forward to assisting you again in the future.
Reliable and guarantee their work
I have a service plan and called them out. It was the same issue as previous call out so they replaced the parts under warranty FOC. All working again.
10 de junho de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your review and for being a valued service plan customer. We're glad we could resolve the issue promptly and provide the replacement under warranty at no cost. It's great to hear everything is working again. If you need anything in the future, we're always here to help.
Very good service.
Very good service.
All staff are very nice and helpful.
27 de junho de 2025
Avaliação não solicitada
The engineer from TwinSun came out…
The engineer from TwinSun came out today and serviced our boiler....he was very thorough. Added to that his politeness and friendly but professional conduct, we were really impressed. 1st July 2025
1 de julho de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your kind words and positive feedback. We're very pleased to hear you received great service and found our team to be friendly and helpful. Your support is truly appreciated, and we look forward to assisting you again in the future.
Outstanding
Outstanding. Polite, efficient and charges were reasonable
30 de junho de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your kind words and positive feedback. We're very pleased to hear you received great service and found our team to be friendly and helpful. Your support is truly appreciated, and we look forward to assisting you again in the future.
First rate service
First rate service, very helpful sorted out a few minor problems I had with the timer. So happy I have your plan paying monthly so when you came to service my central heating the other day I didn’t have a big bill to pay.
25 de junho de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your great feedback! We're so glad to hear that the service met your expectations and that we could help with the timer issues. It's also great to know you're finding value in the service plan—it’s designed to give peace of mind just like this. We appreciate your continued support and look forward to helping whenever you need us.
Efficient as always
5 de junho de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your kind words. We're glad to hear you found our service efficient as always—it’s exactly what we aim for. We appreciate your continued trust and support.
TwinSun Heating were so brilliant!
TwinSun Heating were so brilliant!! They were professional, knowledgable, helpful, considerate, flexible, genuine and got the job done to a great standard! Thank you very much TwinSun and I would 100% hire you again!
19 de maio de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you so much for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our team. Professionalism, flexibility, and delivering work to a high standard are all things we take great pride in, so it means a lot to have that recognised. We truly appreciate your support and would be more than happy to help again anytime.
Absolutely brilliant from first phone…
Absolutely brilliant from first phone call came out same day explain everything would definitely recommend
12 de maio de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your kind words! We're so pleased we could assist you promptly and that everything was clearly explained throughout the process. Your recommendation means a lot to us, and we're always here if you need anything in the future.
Timely and efficient
Timely and efficient. Friendly staff
Highly recommended!
5 de maio de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your kind words! We're so pleased we could assist you promptly and that everything was clearly explained throughout the process. Your recommendation means a lot to us, and we're always here if you need anything in the future.
Professional and friendly
Excellent company. They are very knowledgeable and friendly. They provide an excellent service and I am very happy with the work they’ve done.
31 de março de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your wonderful feedback! We're delighted to hear that you found our team knowledgeable, friendly, and that you’re happy with the work we’ve done. Providing excellent service is our top priority, and your kind words mean a lot to us. We look forward to assisting you again in the future.
Professional
Professional
The guy Andy did a thorough boiler service, his communication was good.
It's not the cheapest option but you get a good service.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you so much for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our team. Professionalism, flexibility, and delivering work to a high standard are all things we take great pride in, so it means a lot to have that recognised. We truly appreciate your support and would be more than happy to help again anytime.
A fantastic job well done
We are well happy with the standard of the job done. Very professional and was very tidy in his work. Well worth the money, thank you so much.
15 de março de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your honest feedback. We're glad to hear that Andy provided a thorough service and kept you well informed throughout the process. We strive to deliver high-quality service and value, and we appreciate you recognizing that. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Would recommend
Reliable, quality service. They just come in and do the job, easy to communicate with. A great business with great trades, would recommend
4 de março de 2025
Avaliação não solicitada
Resposta da TwinSunHeating
Thank you for your kind words and recommendation! We’re pleased to hear you found our team reliable, easy to communicate with, and that the service met your expectations. It’s always our goal to provide quality work with minimal hassle. We truly appreciate your support and look forward to assisting you again.
We were very impressed by the…
We were very impressed by the professionalism and workmanship shown.
26 de fevereiro de 2025
Avaliação não solicitada
Twinsun Heating got in touch with me…
Twinsun Heating got in touch with me within 20mins of me putting my job online.They explained the charges perfectly and told me when a engineer would get to me.Reece the engineer turned up,did the job,explained what he did ,all within 25mins.Top job,highly recommend 👍
25 de fevereiro de 2025
Avaliação não solicitada
Excellent service
Andrew was very helpful and explained everything about the problem we had. We opened a policy because of his excellent service.
18 de fevereiro de 2025
Avaliação não solicitada
Needed boiler service
Needed boiler service, and went through checkatrade. Twinsun heating had best reviews and must admit they did a fabulous, professional and thorough job.Reece the engineer was conciencous and answered any queries I had. DEFINITELY RECOMMEND.
13 de fevereiro de 2025
Avaliação não solicitada
Very pleased
Easy booking, efficient service and great communication to let me know when the engineer was on the way. Would use this company again.
28 de janeiro de 2025
Avaliação não solicitada
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