Cotton On Group Avaliações 

Not sure why there are such terrible reviews. I had a positive experience. I was a little worried by the reviews, but still went ahead and ordered. Ordered 3 rolls of wrapping paper, a bauble and a polly pocket candle. Ordered on Tuesday, they shipped it Wednesday, it arrived on Friday. The candle smells amazing and was really well packaged. The bauble was super sturdy and the wrapping paper was exactly as advertised, although can't say how thick it was, as it's for Christmas. But everything was really good quality.

Needed a 2 litre water bottle so I could start taking creatine. One came up on typo, ordered it without thinking. Absolutely fab bottle, great quality, easy to keep clean and absolute bargain price, managed to get it for £10.

Terrible customer service. I've been unable to make an order for the last month and something wrong with my account. I've reported to customer support, and they seem to cant sort the issue out. Been sent to higher team still nothing. And im getting messages every week asking if the issue is still happening, of course it is they never sorted it out. I completely gave up on this company i wont be begging them to sort the issue out so i can give them money. Worst company ever!!

Typo is owned by Cotton On. Bought some socks from a Typo store today. After I got home and checked on their website to see what else they had, I noticed the price of the socks I bought was cheaper online. Tried calling the store MANY TIMES to arrange for the refund but no one answered the phone. I emailed the customer service team thinking they would just refund the difference? No, I received excuses “There is often a difference between our in-store and online promotions, and unfortunately, not all online prices are matched in store. In some cases, an item may be on sale online but remain full price in store due to stock differences and specific promotional allocations. These offers are applied to selected stock only and are subject to availability.” The socks are all available for pick up from the store I visited. It’s totally misleading and deceptive. I will lodge a complaint with the commerce commission out of principle after I get my charge back from Visa so that they will stop ripping off consumers. Never buy anything from this group.

Very cheap and nasty material, it feels exactly like fast fashion from SheIn. There’s no way I would wear it. Really, really disappointed. A premium price for extremely cheapo thin plastic-feeling clothing.

There Point System has gone Down hill

when Cotton On first opened you used to get a $10 Birthday gift Card over the years it has gone down to $5. i don't know if it is only for NZ But now you don't get points for Sale items. you are spending money in their stores you should be able to get points for the sale items . I Mean what's the Point of a member ship card i usually buy sale items as items in their store are cool but most are overprice

never received gift card, customer service no help at all.

Seems like total scam. spoke to customer support several times, empty promises only.

I used to work for this company many years ago no idea what has happened but will never shop there again.

Be careful when shopping online as you likely will not receive your order and be unable to get a refund.

It would be helpful if Cotton On suggested related items when I’m shopping, like pairing a dress with a matching tote bag or suggesting accessories that go well with my outfit.

An item I ordered for a birthday present that was in stock was apparently not in stock at all so I'm now awaiting my refund whilst having to look elsewhere. Extremely disappointing and very disingenuous to advertise a product as in stock when it's not.

Left my parcel out in the rain and wouldn’t help me a single bit with getting replacements

Cotton On does not care about Australian customers anymore, except to take their money. Purchased an online gift voucher for $150. Received the receipt, not the voucher. A week trying to speak to customer service, long wait on phone which disconnects. Live chat long waits, hopeless, refer it to ‘technical dept’ who do nothing. BOYCOTT COTTON ON AUSTRALIA!!
23/12 - Update: Fourth live chat person who promised to help didn’t. The ‘internal team’ haven’t responded all week. Tried head office at Geelong, on hold message says “your call is important to us” then after 5 minute wait says due to high volume call back later. This company has gotten just too big and greedy and doesn’t deserve our custom.

Ordered items on the 22nd November. No dispatch details just says disaptched. No items. It's the 7th December now. 15 people in the queue on chat. It's a disaster

If I could give this company a 0, I would. The Customer Service is absolutely appalling. I had two orders. One refunded on 5/10, one that I sent back to them on 12/10. When the order gets to the warehouse, they refund the ORDER THEY ALREADY REFUNDED. I don't understand how any company could be so stupid and yet so delusional they can't see their own mistake. Currently having to dispute this with my bank and it's absolutely draining.

One of my all time favorite clothing brands! Purchased some lingerie, gym shorts/tops and linen beach shirts - the material is amazing. Super comfortable and really good quality. Great value for money too. Rapid shipping also, and the Perks scheme is brilliant. Got £10 worth of vouchers to spend after my first purchase! Highly recommend brand. Will definitely be purchasing again and again from Cotton On.

saw the shop in MK but it was busy and did manage to have a proper look. Found them online and got a lovely order together. Speedy delivery and a damaged item was speedily replaced.

Ordered some gifts from them about a year ago and 2 arrived damaged, they refunded me because they couldn’t replace, which is fair enough.

Recently ordered some more gifts a few days ago, a few notebooks and a paint pad. The parcel was left outside of a door and an image was sent saying it was delivered, I was at work at this time, I got home and there was no parcel to be found. I contacted their support and they are the most unhelpful people to deal with, they simply do not care at all, they’re making me contact even to claim the parcel back instead of actually trying to help me themselves, then they just tell me to reorder it so having to order it twice..

Went to typo Wellington , strongly dislike they kinda force you to provide your email . Privacy please

Super friendly staff and always help my kids. Great shopping experience

Awful experience - ordered a phone case a week ago, received no confirmation email even though they took the money from my account immediately. Order was supposed to be delivered by now but haven’t even received any contact from the company regarding my order. Have tried to contact them but it’s very difficult to get through.

Not pleased at all. Company is an absolute shambles.