Cotton On Group Avaliações 

Avoid their Westfield Stratford store. They charged my card twice, I raised it with my bank which said I should speak to the merchant. I came back to the store two days after the transaction and explained the situation, they were most unhelpful; the assistant said that the manager wasn’t in and that she couldn’t do anything about it and that I need to ring up the customer services and raise with them. They’re ripping you off and then just passing the problem to someone else rather than trying to own it and resolve it. Shop elsewhere or pay with cash, I don’t trust them anymore

I returned an item OVER THREE MONTHS AGO and I still haven't received a refund! Their customer service is useless!

Amazing company that sells cheap products that are not bad quality! I've order 5 times off this site now and have no complaints at all. One order came to above £60 (room decor) and not a single slip up.
If anything the only complaint I have is that the notebook paper can be quite thin at times, so isn't suitable for ink-heavy markers ie staedler / crayola

My first order arrived quicker than expected, and in good condition.

I'd say the only downside is the barrage of emails I've had since asking me to individually review everything I ordered... which was OTT.

I ordered a large amount of stuff from this company and it all turned up on time, in perfect condition.

Customer service is a joke, ordered twice and one order was wrong and another order had a faulty item in. Customer service clearly doesn't read the emails properly which is clear from the responses. Nothing has been sorted out. Shame as they do some cute things but will avoid from now on.

I shared an honest review on their website and it got denied as it did not "meet all their website guidlines". The r7eview explained one of the products I had recieved was dirty, although one of he customer service team members was able to support me and sort this out as the nearest store to me is far away and it was over the Christmas, although i am still waiting for my refund after almost a month.

I presented in store on the 29/12/2019 in order to pick up the order number #W00010010672 which I made on the 01/12/2019, I was then sent an email saying it was ready for collection on the 04/12/2019. I then received a reminder email to pick up my order on the 14/12/2019, to pick up the order before the 03/01/2020, which I have email references for all of them.

I presented in store and I was served by a staff at the branch in Islington named Darren - till receipt can also be included for reference - and I was informed that my order had been returned as I had not presented within two weeks of notification that my order was ready for collection in store. However this does not reference back to the previous email I had received asking me to collect my order in store before the 03/01/2020, I have not received any email informing me that my order had been returned, nor has a refund been made to the bank account that I used to purchase the products. No reference was given, nor was a customer service number given in order to chase up on my missing order. The staff member serving me was unhelpful and unable to provide me to any specifics unto whether a refund was going to be made, what the actual policy is regarding how long you hold products in store after delivery, and was generally unhelpful and useless in every regard with no transparency. This is appaling customer service and I am disgusted to have purchased products from such an unreliable source which I will definitely not be revisiting in the near future. For the moment, I would like to know where exactly my order has gone, and I would like a full refund as no one has contacted me regarding it. I have paid the full amount, not had any products, and am still waiting for a response as to how I am getting anything back. Thank you. I can attach documentation if necessary under attachments but I believe you can work on the reference numbers that I have provided if you have any functioning IT systems at all.

Have placed an order for 2 mugs, 1 water bottle and a notepad. Chose standard delivery (3-5 days), it’s been over a week now and they have yet to dispatch!!

Customer service is so slow to respond and were less than helpful too.

Avoid.