Eufy Avaliações 1.680

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Eufy S210 . Good picture quality but let down by very weak chime volume. Even at 15/20 feet it is very difficult to hear even when set at maximum level. Very disappointing that no additional chime un... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Ver mais

Avaliado com 4 de um total de 5 estrelas

Im pretty happy with the robot cleaner, it does a fairly good job, however on occasions there are bits that have not been picked up which should have been. Overall I would recommend as it saves a lot... Ver mais

Avaliado com 5 de um total de 5 estrelas

Researched well before buying and straight got into 2 door bells and base station . Well happy as delay is marginal and comes as notyfication and not as a call . Battery seems to holding pretty well a... Ver mais

Detalhes da empresa

  1. Empresa de Eletrônicos

Escrito pela empresa

At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 3 de um total de 5 estrelas

Bit complicated to set up and use

Bit complicated to use. Good once working. Difficult to get it to call Alex's. Also im on a tp link down the garden. It's also hard wired. I cant get my alexa show to work with eufy
I also have a new phone .
Had to buy a storage card too...

My old one was a dream

14 de fevereiro de 2026
logotipo da Eufy

Resposta da Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Avaliado com 3 de um total de 5 estrelas

Cleaning is good but disappointed with…

Cleaning is good but disappointed with E25 self cleaning station. It does need manual cleaning after every use. Also mop drying is 5 hours which I did not expect. I would not have bought it knowing these 2 things

1 de março de 2026
logotipo da Eufy

Resposta da Eufy

Dear valued customer,

Thank you for your feedback. We're glad the cleaning performance meets your expectations, and we'd like to address your concerns about the self-cleaning station.

Regarding Mop Drying Time:

The E25 actually offers two drying modes that you can select in the app:

Quick Dry Mode: Up to 3.5 hours - ideal for faster turnaround and low-humidity environments
Standard Dry Mode: Up to 5 hours (default) - ensures thorough drying for optimal hygiene
You can easily switch between modes in the eufy app settings to suit your needs!

Regarding Manual Cleaning:

While the E25 self-cleans the mop pads automatically, the base station's cleaning tray does require periodic manual cleaning to maintain optimal performance. This is normal for self-cleaning stations to prevent buildup.

Tips to Reduce Maintenance:

Rinse the cleaning tray weekly with water
Use the quick dry mode if you need faster cycles
We hope this helps! If you'd like guidance on adjusting the drying mode or have other questions, please contact us at uk.support@eufy.com - we're here to help.

Best regards,
eufy Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Ex-Ring customer never going back

Being an ex-Ring customer I found the Eufy doorbell and app very easy to set up for both mine and my parents' devices. However to be able to sync with other (non Eufy) door bell chimes would be great. Can't fault customer service and product. Keep it up Eufy!

22 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Saves a lot of time

I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mopping function is struggling to recognise carpeted areas. Overall, very pleased with the purchase and highly recommend this to any one who's busy all the time!

1 de março de 2026
Avaliado com 1 de um total de 5 estrelas

Poor battery life

Poor battery life. I’ve attempted to contact the Customer Services; no response received. Don’t buy this product

1 de dezembro de 2025
logotipo da Eufy

Resposta da Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Avaliado com 5 de um total de 5 estrelas

Great Security Cameras

I’ve been using Eufy Security Cameras for a number of years. I’ve contacted Customer Support for advice and have had quick responses back. Would highly Recommend Eufy.

20 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Recommended and straight forward

Very easy installation guidance. I have fitted outdoor wireless cams, indoor wired cams, an E340 doorbell with Homebase 3. The system has been in for a couple of weeks and works well, so far. I am feeling more secure than previously.

27 de fevereiro de 2026
Avaliado com 1 de um total de 5 estrelas

Late and slow response times on…

Late and slow response times on doorbell and cameras...rarely catching the action. Homebase desperately slow too. Sadly I recommend to my son using the referral link, Eufy not paying referral bonus! Very poor customer support! Avoid!

4 de março de 2026
Avaliação não solicitada
logotipo da Eufy

Resposta da Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Avaliado com 1 de um total de 5 estrelas

Shocking Customer Service !!! Be aware

I recently purchased the Eufy E25 robot vacuum and unfortunately my experience has been extremely disappointing.
The main issue was that the machine would not dispense the floor cleaning solution while mopping. It was simply running over the floor without releasing any chemicals or cleaner, making the mopping function completely useless.
I contacted Eufy customer support and was asked to record and send a video showing the problem. I did exactly as requested. After that, they emailed again asking for additional photos. I provided those too. Then they asked for more information. This back-and-forth continued repeatedly.
I have now sent around 10 emails trying to resolve this issue. Instead of offering a solution, replacement, or repair, they have simply stopped responding altogether. I am now being completely ignored.
The aftercare service has been absolutely disgusting. For a product at this price point, I expected far better customer support. A faulty product can sometimes happen — but being ignored by customer service is unacceptable.
I will not be purchasing from Eufy again, and I would strongly advise others to consider this before buying.

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Eufy

Resposta da Eufy

Dear valued customer,

We sincerely apologize for your frustrating experience - being ignored is absolutely unacceptable, and we understand your disappointment.

However, we need to clarify:

Between 13 February and 4 March 2026, we sent you 5 email responses attempting to resolve your E25 mopping issue and offered solution. We have records showing these emails were sent to your registered email address.

We've received feedback from you stating you did not receive our responses.

Please Check:

Could you check your spam/junk folder? Our emails may have been filtered there by your email provider.

We genuinely want to make this right for you.

Avaliado com 1 de um total de 5 estrelas

Never received that

Never received that

9 de fevereiro de 2026
logotipo da Eufy

Resposta da Eufy

Dear valued customer,

We sincerely apologize for the delivery issue.

According to tracking number UK3885610570, the package was delivered and left near your front door or porch.

Please check:

Front door area, porch, or side entrance
Any secure locations your delivery driver might have used
With neighbors in case it was left with them
If You Still Can't Find It:

Please contact us at uk.support@eufy.com with your order number, and we'll help resolve this immediately.

We're here to make this right for you.

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