The water tank on my previous water flosser was impossible to keep clean by its design so I'm hoping the Spotlight UV flosser will overcome that issue. The tank is smooth inside so hopefully keeping... Ver mais
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Veja o que dizem as avaliações
Professional. I went to my hygienist then follow on dental appointment. They. Both said said wow. What an Improvement. having had chemo. My teeth were loose. But using the water flosser has vastly im... Ver mais
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Toothbrush heads - have gotten noticeably softer so that I have to repurchase more frequently. I’m guessing by design. Once the brush is out of action won’t be repurchasing this brand. Tooth brushes a... Ver mais
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Great Apple-like design and packaging. Having always used Philip's toothbrushes I was delighted with how light and easy to handle the SpotlightPro is. My one niggle is that putting the brushes on and... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Produtos de Beleza
- Loja de Produtos de Beleza
- Dentista Cosmético
- Loja de Produtos Odontológicos
- Centro de Saúde e Beleza
- Clareamento dental
Sobre Spotlight Oral Care UK
Escrito pela empresa
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Informações de contato
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Irlanda
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
4,0
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Over priced products which don't work…
Over priced products which don't work as well as some other products.
DO NOT give them your phone number as they will bombard you with ad all the time. You can't delete or change the phone number.
30 de novembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Hi Russel, thank you for taking the time to share your feedback. We are really sorry to hear that your experience hasn't met expectations. Our products should always offer good value and perform reliably, so we would really like the chance to look into what went wrong and make this right for you. Regarding the phone number issue, we never want our customers to feel overwhelmed by communication. We can absolutely help update or remove your number - please contact our customer service team via email at info@spotlightoralcare.com and we will take care of this promptly. We appreciate you bringing this to our attention and look forward to resolving this for you to your satisfaction. Best Wishes, Jacqui
I am kicking myself ordering a Sonic…
UPDATED: I cant' comment on the electric toothbrush as I had second thoughts and returned it upoened. What I can do is praise Spotlight Oral Care UK for their prompt refund, which was done without question or quibble. Thank you Spotlight.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Hi Gary, thank you for taking the time to leave a review and I am sorry to hear that you are disappointed with your sonic toothbrush. Could you please reach out to our customer service team via email at info@spotlightoralcare.com and a member of the team will advise you of our returns policy and assist you in reaching a resolution. Thank you, Jacqui
What a bunch of jokers
What a bunch of jokers. They change their prices every other day. Was about to buy a bundle as they had a new offer but at checkout I noticed delivery price was added. The previous day the price was £3.95 more expensive with no delivery charges. But on the new offer the delivery price was added so price was the same. Your all a bunch of crooks.
8 de novembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Hi Graham, thank you for taking the time to share your feedback and I am sorry to hear about your experience. It can feel frustrating when pricing doesn't appear consistent. Our prices and offers can vary depending on promotions and delivery charges may change based on the specific offer applied. I would be happy to look into the details of your order to make sure everything was applied correctly. If you could contact us directly at info@spotlightoralcare.com we will happily review this for you. Warm Regards, Spotlight Oral Care
ONE BIG FAT CON
ONE BIG FAT CON!!
Spent loads of money on this rubbish item because I have sensitive gums and supposed to be made by dentist. ??????
I CAN'T USE IT BECAUSE IT TOTALLY AGGRAVATES MY GUMS AND IS UNUSABLE.
DO NOT BUY IF SENSITIVE GUMS COS TOTAL WASTE OF MONEY.
2 de novembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Hi Rita, thank you for reaching out and we are very sorry to hear that you are experiencing issues with one of our products. Please reach out to our customer service team at info@spotlightoralcare.com who will assist you in resolving this matter.
The reviews are right
The reviews are right. Avoid. Low quality especially for the replacement heads which last no time at all. Spend a little more and get better quality. Avoid. Avoid. Avoid.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Paul for your review and we are very sorry to hear that your replacement toothbrush heads did not last for you. Each toothbrush head should last 3 months - they are sold in a pack of three which in total should last 9 months. If you have experienced issues with the quality and longevity of the product please reach out to our customer service team - info@spotlightoralcare.com who will be happy to assist.
The best one I have used
I have owned all the main electric toothbrushes. This is by far the best one I have used. Customer service was fantastic too. I cannot fault them.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Chris for taking the time to leave us this lovely 5 star review. We are delighted to hear that our sonic toothbrush is the best one you have used. We are also really happy to hear that our customer service team were fantastic.
I'm genuinely flabbergasted
I'm genuinely flabbergasted, I left a bad review because of the service I'd received and that they were promising to send us through another toothbrush. They contacted me off the back of my bad review and said they'd send us one if we want it.
I said yes I'd like it and since I've had radio silence. Stop messaging me saying your going to send the toothbrush and not following through. I genuinely can't believe how downhill this company has gone. DO NOT BUY FROM THEM.
5 de outubro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you for taking the time to leave us a review. Our customer team have advised that they have emailed you several times requesting your postal address but they have not heard back from you. I have requested that the team give you a call to acquire the details and we will send you the toothbrush as soon as possible.
Problems with charging
When i first bought this it didn’t hold the charge for long, i did contact customer service, they wanted all kinds of info including a video of me charging it so i just put up with it and charged it frequently. It now conks out after two cleans. I like the way it cleans but i now see from the reviews the charging is an issue for a number of other people.
5 de outubro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Jill for taking the time to leave us a review - we appreciate your feedback. I can see that our customer service team furnished you with some troubleshooting tips and requested a short 10 second video if the troubleshooting tips did not work. From the video the team can determine the issue and arrange for a replacement to be shipped to you. In order to resolve the issue please email the team a video of the device powered on and from there they will resolve the issue for you. You can reach out to the team via email - info@spotlightoralcare.com
Terrible quality
I have had three replacement toothbrushes and all three of them malfunctioned in less than a year of having them. They are not built to last and are very disappointing quality.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Alice for taking the time to leave us a review. We are very sorry to hear that you have experienced these type of issues with your sonic toothbrush. Please reach out to our customer service team via email at info@spotlightoralcare.com who will work with you to achieve a satisfactory resolution.
Disappointed after a good start
I purchased this toothbrush and received it in January. It is now September and over the last couple of months it has become increasingly more difficult to turn on, the button requires two thumbs of pressure now and it's not easy to move between the 4 modes.
For the amount of money I paid for this I'd not have anticipated contemplating having to replace it within a year.
21 de setembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Lynda for leaving us this review. We are very disappointed to hear that you are experiencing an issue with your sonic toothbrush. We can see that you have been in contact with our customer service team who are actively working on resolving this issue for you.
Stop working after 6-12 months
I really loved these toothbrushes for some time. However my first one stopped charging after about 6 months, so they gave me a replacement, however around a year later the same happened again to the replacement. So they dont last very long in my opinion. Ive opted now for an oral b one instead.
21 de setembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Zoe for taking the time to leave us a review and we are very disappointed to hear that your sonic toothbrush has stopped charging for you. Please reach out to our customer service team via email on info@spotlightoralcare.com so that our team can come to a satisfactory resolution for you.
Not long lasting
Both a water flosser and sonic toothbrush started turning on themselves spraying water and making noise. Both conveniently out of the warranty period
12 de setembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Hi Darragh, thank you for taking the time to leave us a review and we are very sorry to hear that you are experiencing issues with the sonic toothbrush and the UV water flosser. Please reach out to our customer service team via email on info@spotlightoralcare.com and we will do our best to resolve this issue for you.
Within days this toothbrush has become an essential
I have been a devotee of electric toothbrushes almost from their inception and as a result have owned numberless examples from different manufacturers over the years. I bought the Spotlight Oral Care after a review in the Guardian which judged it impressive. The review was no exaggeration. This is a superb product, solid, elegant and well designed, and a highly efficient toothbrush, Simple to use and designed to tailor the operation to degree of cleaning desired. The Spotlight Oral Care Sonic Pro is an astounding revelation. Put simply this is probably the best toothbrush I have ever used, manual or electric. Within days of arrival its quality has made it an essential. I cannot conceive of my buying or using any rival product, because It must be doubtful anything else rivals it. The only addition that could improve it would be the automatic squeezing of the toothpaste onto the brush? Congratulations on the product and reasonable cost.
7 de setembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you so much for your lovely review! We are thrilled to hear that our Sonic Pro Toothbrush is the best toothbrush you have ever used. We are happy that you find the toothbrush simple to use, well designed and highly efficient. The automatic squeezing of the toothpaste would be a game changer - you never know this might appear in the future! Thank you for your custom and support - we really appreciate it.
It's basically a trap
It's basically a trap. They sell you in the too rush at a reasonable price, then the replacement heads are extortionate. Oh, and the best part, all the models of top brush have *separate non interchangable heads*😂. Just another crappy product with designed and inbuilt inconvenience. Just to squeeze more money out of you. Very poor product.
7 de setembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Danny for taking the time to leave us a review. We are very sorry to hear that you find the price of our replacement brush heads to be expensive. We sell replacement brush heads for the sonic pro toothbrush and we sell replacement brush heads for the sonic classic toothbrush - they are not interchangeable as they are a separate product. We do have various offers, sales and discounts on our website throughout the year offering significant reductions on our replacement toothbrush heads and we area always looking at ways to reduce the cost without impacting the quality of the products.
incorrect information on website and no customer service available on Fridays
After carefully double checking the delivery times on your website (clearly stated as 3–5 working days), I placed an order for one of the toothbrushes. However, upon receiving my confirmation email, I was informed that delivery would take 7–10 working days, ie double as long as mentioned on the website.
I immediately attempted to contact customer service to cancel the order, as I require the item within the originally stated timeframe. To my frustration, I discovered that I couldn't reach the customer service because the operating hours are limited to Mon–Thurs (9 am–5 pm). I left two voice messages and promptly followed up with two emails requesting cancellation due to the inaccurate delivery information on your website.
Despite these efforts I received an email confirming that my order had been shipped, with no acknowledgement of my cancellation request or my previous messages.
I'm finding it highly frustrating that
- the delivery information on the website is misleading (I would not have ordered the item had I been aware that the order may take 7-10 working days)
- there is no timely acknowledgement or action on my cancellation request
- your customer services team is entirely unavailable on Fridays, making it impossible to resolve urgent matters promptly.
Having received the email confirmation stating that delivery time frame is 7-10 working days, I ordered an alternative toothbrush that can be delivered within the original time frame.
5 de setembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Sibs for taking the time to leave us a review and we are very sorry to hear that you were unable to cancel the order before it was shipped from our warehouse. We work very hard to ship orders from the warehouse as quickly as possible and in most cases the orders are delivered to our customers within 3-5 working days. We will take on board how the follow up email giving a time span of 7-10 working days can be confusing from a customer point of view but we give this timeframe incase there is a courier delay or an issue with the delivery. We are happy to receive the products back as a return and if you could reach out to our customer service team via email at info@spotlightoralcare.com - we will give you the relevant information on how to do so. Thank you for your custom and we regret any inconvenience caused.
Dreadful
Dreadful. So weak it does nothing. The tongue cleaner is a joke! Really disappointed as I invested in something I thought was reassuring expensive. The reviews elsewhere are good, wish I had checked on here as well. No option to return.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you for taking the time to leave us this review and we are very sorry to hear that you are experiencing an issue with this device. We would love the opportunity to resolve this issue for you - please reach out to our customer service team at info@spotlightoralcare.com
Just bought pro electric toothbrush in…
Just bought pro electric toothbrush in a lovely rose colour. Very excited to get it, as it was through a gift card. I got it at a great price too, with discounts. I was helped in my choice by the very kind Suzanne at Customer Services. Recommend. Thank you x
2 de setembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Maureen for taking the time to leave us this fabulous review. We are delighted to hear that you are excited to use your new Sonic Pro Toothbrush and we are thrilled that Suzanne helped you in your choice. Thank you for your support and custom.
Doesn't last, avoid.
Like others have experienced - my toothbrush just stopped working after 2years. Our other electric toothbrushes have laster for decades!
I hate that they're making something that's so bad for the environment - if we're all chucking these away every 2 years they should be ashamed of themselves.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you for taking the time to leave us a review and we are very sorry to hear that you are experiencing issues with the sonic toothbrush. Our sonic toothbrushes are built to last so it is very disappointing to hear that your brush has malfunctioned after 2 years. Please reach out to our customer service team who will work to resolve this issue for you. The email address is info@spotlightoralcare.com
Had my parcel stolen
Had my parcel stolen, customer services are non existent , can someone please follow up my emails and calls ?
Contacted Amazon shipping , I need to get a replacement or a reimbursement from Oral Care Spotlight …
7 de agosto de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Lewis for taking the time to leave us a review. We are very sorry to hear that your parcel was stolen. We can see that our customer service team have been in contact and the matter has been resolved.
Started off well...
We started using Spotlight Oral Care sonic brushes around 2-3 years ago and really rated them the first time we got them. My rose gold sonic toothbrush died just after the 2 year warranty period. Thankfully at the time they offered to replace my toothbrush which was incredibly helpful. Unfortunately that replacement has only lasted around 7 months this time so the quality of brushes has really gone down hill. My husband's brush also died but they refused to do a replacement and insisted we'd have to buy a replacement at a 40% discount but turned out that was around £5(as the models were on sale). We didn't bother so have been sharing my sonic toothbrush. Makes me wonder if they die after a certain amount of uses rather than time period? We're not going to stick with Spotlight as they just don't last a long time and it's awful for the environment to chuck away electric toothbrushes so often!
Such a shame as they really improved my gum health.
I wouldn't bother with them if you're considering Spotlight Oral Care for your next electric toothbrush
10 de agosto de 2025
Avaliação não solicitada
Resposta da Spotlight Oral Care UK
Thank you Hannah for taking the time to leave a review. We are really sorry to hear about your experience with our sonic toothbrush. While we are glad to hear that it initially worked well for you and helped to improve your gum health, we completely understand how frustrating it must be when the toothbrush stopped working. The lifespan of the sonic toothbrushes are normally very good. We would love the chance to look into this further for you - could you please reach out to our customer service team at info@spotlightoralcare.com and we will do our best to reach a satisfactory resolution for you.
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