Sammy Bush made all the difference to our experience. She clarified all the queries that we had and even offered to help us do the booking. She is a great listener and her cheerful personality and pat... Ver mais
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Veja o que dizem as avaliações
Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... Ver mais
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The person I dealt with at this company was called Tommy,he was extremely helpful and guided me through every aspect of securing the rental unit and completing agreement etc. I cannot thank Tommy en... Ver mais
A empresa respondeu
Genuinely impressed! Upon sign-up, minor glitches in that they sent me an 'Access Code' email which was blank (Evesham doesn't use access codes - it's all Blu2etooth), and the Directions map indic... Ver mais
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Detalhes da empresa
Escrito pela empresa
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Informações de contato
East Quay 3, TA6 4DB, Bridgwater, Reino Unido
- ukstoragecompany.co.uk
4,6
Excelente
840 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
UK Storage Tommy…
When I phoned UK Storage Tommy explained everything nice and clearly.
Couldn't ask for better service.
Thank you
Kim
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Kim,
Thank you for your five-star review. We are delighted Tommy explained everything clearly and was able to assist you during the booking and moving-in process.
If you require anything additional, please do not hesitate to contact our Customer Support Team.
Kind regards,
The UK Storage Company Team
Generally good
Generally good - once you understand there are no staff to show you around (you have to phone).
Once we were able to physically visit and see the units, signing-up was simple. The units are fine. Clean, dry and well-lit and the little lock provided (for a fee) works well, so security isn't a concern. Only mild grumble is not nearly enough trollies. Turned-up for our first proper visit Sunday morning to find three or four other people there with a trolly each and that's all there were. Had to wait to get one. Four trollies is a bit rubbish. Unless there are more stored elsewhere. If there are, it isn't obvious.
5 de fevereiro de 2026
Resposta da UK Storage Company
Dear Matthew,
Thank you for taking the time to share such a detailed review — we really appreciate it!
We’re glad to hear that once you were able to visit onsite, everything went smoothly and that signing up was simple. It’s great to know you’re happy with the unit itself and feel confident about the cleanliness, lighting, and security.
Thank you for letting us know about the trolley situation. We understand how frustrating it can be to arrive ready to move items only to find none available. We’ve passed this on to the team to review, as we want moving in (and moving around!) to be as easy as possible, especially at busy times.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Thanks again for choosing us!
Kind regards,
The UK Storage Company Team
Great support!
The unit is a bit hard to find since the map in the app was not working, but I called the support team, and they were great at helping me. Moving in was easy, the place was clean and ready to go.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Giovanna,
Thank you so much for your kind words! We’re really glad to hear our support team was able to help you get everything sorted.
Sorry again for the trouble with the map in the app — we’re looking into that so future move-ins are even smoother.
It’s great to know your unit was clean, ready, and easy to move into. We appreciate you choosing us and taking the time to share your experience!
If you ever need anything else, we’re here to help.
Kind regards,
The UK Storage Company Team
First time users of UK Storage Ltd
Sammy has been so cheerful and helpful from our very first contact with UK Storage. Guiding us through the various options and letting us view a selection of the units available and then taking us through the booking process to secure our unit. The whole process has been quick and easy.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Lesley,
Thank you for our five star review and for calling out Sammy.
We are pleased the process was easy for you, as we pride ourselves on making 'Self Storage Easy'.
If you require anything further, please call our Customer Support Team.
Kindest regards,
The UK Storage Company Team
Massive help from Sammy!!
I was having a few issues with setting my account up online and it became quite stressful, but i spoke to Sammy on the phone, she was great, super friendly, and managed to get everything sorted for us and eased that stress 100%. Thank you so much Sammy! Give this girl a raise please!!
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Dan,
Thank you so much for sharing your experience!
We’re thrilled to hear that Sammy was able to step in, ease the stress, and get everything sorted so quickly. She’s naturally friendly, incredibly patient, and we’re glad that really came through in your call.
We’ll make sure your lovely feedback is passed on to her!
If you ever need anything else, we’re always here to help.
Thank you again for taking the time to leave a five-star review.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
Sammy is a superstar!
I would like to give the highest commendation to SAMMY BUSH who has been nothing short of amazing. She consistently provides excellent customer service and is always helpful, professional, and accommodating whenever I get in touch. Sammy is truly an asset to your company, and I feel it’s important that her efforts are recognised.
Unfortunately, I cannot say the same about another customer service advisor I have dealt with in the past. That experience was extremely disappointing, as the advisor was rude and passive-aggressive, which made the interaction quite unpleasant.
I felt it was important to share both experiences, as they were at complete opposite ends of the spectrum. I hope this feedback is helpful.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Len,
Thank you so much for taking the time to share your feedback.
We’re absolutely delighted to hear your kind words about Sammy. It’s wonderful to know that her professionalism, friendliness, and consistently high standard of customer service have made such a positive impact. We will make sure her fantastic efforts are recognised — feedback like yours means a great deal.
We’re also genuinely sorry to hear about your previous experience with another advisor. This is not the level of service we aim to provide, and your comments will be shared with the relevant team so we can address this internally and ensure it doesn’t happen again.
Your honest feedback — is incredibly valuable, and we really appreciate you taking the time to share both experiences.
If there’s anything further you’d like to discuss, or if we can assist you in any way, please don’t hesitate to get in touch. We’re here to help.
Thank you for storing with us.
Kindest regards,
UK Storage Company Team
Clean, reasonably priced - exactly what you want
Sammy in particular in the customer service team was fantastic. Needed a bigger unit, totally flexible and very responsive. 10/10
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Aaron,
We are delighted that you’ve given our UK Storage Company site in Kidderminster a five‑star review.
We’re also really pleased to hear that Sammy, our Customer Support Agent, was able to make your self‑storage experience easy.
Thank you for choosing us!
If you require anything further, please do not hesitate to reach out to us.
Kindest regards,
UK Storage Company
I spoke to Tommy gale who took me…
I spoke to Tommy gale who took me through the process and made it easy thanks again tommy
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Paul,
Thank you for your kind words about the support Tommy has provided. Also, thank you for our five star review.
We are delighted that Tommy, was able to walk you through the process, making your storage journey easy.
We will pass on your comments to Tommy, he will be delighted that he has provided five star customer service.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
Tommy Gale was quick to respond to my…
Tommy Gale was quick to respond to my enquiry and made my booking easy and stress free. Excellent experience.
Thank you Tommy!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Tracy,
Thank you so much for your wonderful feedback!
We're delighted to hear that Tommy was quick to respond and made your booking experience easy and stress‑free.
We’ll make sure your thanks are passed on to him — he’ll be thrilled to know he made such a positive impression.
If you need anything else at all, we’re always here to help!
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
Tommy Gale was brilliant
Tommy Gale was brilliant, made the whole process simple. Good dry storage and very easy to manage and access to the unit is just what we need. Very easy to setup and takes the pressure off us as we are doing renovations. Thanks again Tommy for making our lives a little bit simpler.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Adrien,
Thank you so much for your wonderful review!
We’re delighted to hear that Tommy was able to make everything simple and stress‑free for you.
We’re really pleased that you found the setup easy and the unit convenient to access. We’ll be sure to pass your kind words on to Tommy — he’ll be thrilled to know he helped make things a little bit easier for you.
Thanks again for choosing us, and if you need anything at all, we’re always here to help.
Kindest regards,
UK Storage Company
Storage is spot on and good price
Storage is spot on and good price. However the customer service was poor. They made a mistake on my account and there was no apologie or understanding when the mistake was spotted
17 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Hi Liam,
Thank you for taking the time to leave a review. We’re really pleased to hear that you’re happy with the storage and pricing, but we’re genuinely sorry to hear about your experience with our customer service. This isn’t the level of service we aim to provide, and we appreciate you highlighting it.
Even when mistakes happen, they should always be handled with understanding and an apology, and I’m sorry that wasn’t your experience.
If you’re willing, we’d really like the opportunity to investigate this and put things right. Please feel free to contact us directly at 0330 202 0602 or email admin@ukstoragecompany.co.uk and quote your review.
Kind regards,
UK Storage Company
Terrible company
Terrible company and I would not recommend. Two good things to start: the unit was dry. The staff were friendly.
Everything else was awful. Every single step of the process was riddled with errors and mistakes, from the very first quote to handing back the unit when finished. Every person I spoke to gave me conflicting information, they were unable to get my details correct causing payment issues from the outset.
If you’re planning on using this company while doing something else stressful in your life (like moving house) then avoid.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear customer,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read about your experience and for the frustration this has clearly caused you. While I’m pleased to hear the unit, itself was dry and that our staff were friendly, it’s very concerning to hear that the overall process fell so far short of expectations.
What you’ve described – inconsistent information, errors with details, and payment issues – is not the service we aim to provide, and I completely understand how stressful this must have been, especially alongside something like a house move.
We take feedback like this seriously as it helps us identify where we need to improve. Unfortunately, we haven’t been able to identify your account from this review alone, but we would really appreciate the opportunity to investigate this properly and learn from what went wrong.
If you’re willing, please contact us on 0330 202 0602 or email admin@ukstoragecompany.co.uk and quote this review.
Kind regards,
UK Storage Company
No issue to big to solve
Had an issue when i was trying to book a storage room so had to call them and it was sorted straightaway and it was all plain sailing from there. Easy to use app as well.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da UK Storage Company
Dear Mr Hobbs,
Thank you so much for your review!
We’re really pleased to hear that our team were able to sort the issue straightaway and get everything running smoothly for you. Providing quick, helpful support is exactly what we aim for, so it’s great to know it made a difference.
It’s also wonderful to hear that you found the UKS App easy to use — we’re glad it helped make the process even simpler.
If you ever need anything else, we’re always here to help.
Thanks again for choosing UK Storage Company!
Kind regards,
UK Storage Company
Exceptional customer support
Exceptional customer support. Ease of access to storage units. Great price. Very satisfied.
25 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Ms Alexander,
Thank you for your review and for awarding UK Storage Company five stars.
We’re delighted to hear you received exceptional customer support from our team. We always aim to deliver a first‑class service, and it’s wonderful to see our team recognised for their efforts.
We’re also pleased that you’ve been able to access your unit with ease and that you found the price satisfactory.
If there’s anything more you need, our team is always here and happy to help.
Thank you for storing at UK Storage Company.
Kindest regards,
UK Storage Company
Great service with Tommy Gale!
Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store ( just clearing space at home prior to viewings pre house sale/ xmas deccies/ boxes etc) but happy with the offer and terms 😀
28 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Laura,
Thank you so much for your five-star review!
We’re delighted to hear you received great service from Tommy. It’s fantastic to know his clear explanations made getting set up on the app and starting your storage journey nice and easy.
We appreciate you mentioning StoreProtect, which is an enhanced protection plan to protect your property while in storage— hopefully, giving you peace of mind. If you need more information about StoreProtect, please visit our website: https://www.ukstoragecompany.co.uk/storeprotect-information/
If you need anything further, we’re always here to help.
Thanks again for choosing us,
UK Storage Company
Alex from the storage unit gone…
Alex from the storage unit gone absolutely out of his way to help me with the on going problem I had with the company that arrange the storage unit for me with out his help I would of not been able to make access to my storage unit so to anyone who needs a storage unit please call them for help and peace of mind for you .many thanks to you all .from mr cook .
28 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear John,
Thank you so much for taking the time to leave such a kind review.
We’re really pleased to hear that Alex was able to support you and go the extra mile to resolve the issue caused by the company who arranged the storage on your behalf. Ensuring you can access your unit smoothly and with peace of mind is incredibly important to us, and it’s great to know Alex made a difference.
We truly appreciate your recommendation, and we’re always here if you need anything in future.
Thank you for storing with us.
Many thanks again,
UK Storage Company
Uk Storage is a very well organised and…
Uk Storage is a very well organised and economic storage company. You are only charged for the time you are there and the customer service is always on hand if you have any problems or queries.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Simon,
Thank you so much for your kind words! We're really pleased to hear that you’ve found UK Storage Company to be well organised, great value, and easy to use. It is great to hear our customer service team has been helpful whenever you’ve needed us.
We really appreciate you taking the time to share your experience! If you ever need anything in the future, we’re always here to help.
Thank you for using UK Storage Company.
Kindest regards,
UK Storage Company
All Easy and efficient, queries were answered and down…
All queries were answered and down loading the app was simple to follow. Tommy Gale assisted and was very helpful and efficient.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Rosalie,
Thank you for your five-star feedback!
We're glad to hear that you found the process easy and efficient, and that all your queries were answered.
It's great to know that downloading the app was straightforward and that Tommy provided helpful and efficient assistance.
We appreciate your comments and are happy to have made your experience a positive one.
If you require any further assistance, please do not hesitate to contact our Customer Support team.
Thank you for using UK Storage Company.
Kindest regards,
UK Storage Company
Tommy was really helpful
Tommy was really helpful, made the process easy and explained everything clearly.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Christopher,
Thank you for your five‑star review and for recognising Tommy’s support during the booking process.
We will share your comments with Tommy and pass them on to the wider team.
We strive for 100% customer satisfaction, and it’s always wonderful to see a team member acknowledged for delivering great service.
If you need any further assistance, please don’t hesitate to get in touch.
Thank you for choosing UK Storage Company.
Kindest regards,
UK Storage Company
Well we haven’t actually moved our…
Well we haven’t actually moved our furniture in yet and we live abroad but having spoken to Melvina and with her help she has helped us navigate the whole process and we feel very confident that this will be very straight forward.
It is a big worry to me that all my possessions are kept safe and I am confident they will be.
Big shout out to Melvina at UK storage.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Vanessa,
Thank you so much for your thoughtful feedback. We’re really pleased to hear that Melvina has been able to support you through the process, especially while you’re arranging everything from abroad.
We completely understand how important it is to feel confident that your belongings will be kept safe, and it’s great to know Melvina was able to give you that reassurance. She’ll be delighted to receive your shout‑out!
If there’s anything else you need before your move‑in, we’re always here to help.
Thank you for choosing UK Storage!
Kindest regards,
UK Storage Company
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