2 months after ordering the catch on the bracelet broke . Ordered another one and a few months later the same thing has happened. Got the hearts engraved with kids names , so devastated that this was... Ver mais
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Veja o que dizem as avaliações
I bought my daughter two bracelets after her stillbirth. When one broke a few months later, I contacted the team and received excellent customer service with real care and compassion. I highly recomme... Ver mais
A empresa respondeu
This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and... Ver mais
A empresa respondeu
J'avais commandé 2 bracelets que je portais plus car ils s'ouvraient et donc peur de les perdre. Sur une publication Facebook j'ai dis que c'était dommage car les fermoirs devaient avoir un défaut, et... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Luminessa Jewelry, we believe that jewelry is more than just an accessory – it's a narrative of love, bonding, and cherished memories. Rooted deeply in the essence of family, our brand is dedicated to creating personalized pieces that are not just worn, but lived in and loved. Our collection, crafted with meticulous care and attention to detail, is designed to cater to every family member. From dainty bracelets for the little ones to elegant pieces for parents and grandparents, our jewelry is as unique as the individuals who wear it. We understand that every family's story is different, which is why we offer customizable options to perfectly capture your family's unique journey. Gifting with Un Bracelet goes beyond the exchange of presents. It's about giving a piece of your heart, a symbol of unspoken words, and a token of timeless affection. Whether it’s a birthday, an anniversary, or just a simple 'thinking of you' moment, our pieces are crafted to make every occasion more meaningful.u
Informações de contato
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Reino Unido
- help@luminessajewelry.com
- unbracelet.com
4,3
Excelente
473 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First time customer, will be a returning customer!
First time I placed an order with this company. But they were 100% trustworthy and delivered my custom orders in a timely manner. The quality of the jewelry was as described and much appreciated by myself and the recipients of the jewelry that I gifted as well.
6 de maio de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi ! Thank you so much for your kind words! We're delighted to hear that the jewelry met your expectations and was appreciated by the recipients 🤩
We look forward to serving you again in the future!
Achat d'un bracelet pour la fête des…
Achat d'un bracelet pour la fête des mères qui correspond vraiment à la photo sur le site fin et de bonne qualité. Je suis satisfaite du suivi de la commande et livraison à la date promis.
24 de maio de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Bonjour Madame Gaurenne,
Merci beaucoup pour votre retour ! Nous sommes ravis que le bracelet ait répondu à vos attentes. Votre satisfaction est notre plus grande récompense 😊
À très bientôt !
Bien à vous.
Produit de Chine à fuir!
J'ai passé commande et je viens de m'apercevoir que la commande partait de Chine.... je ne m'attendais pas à ça. Si j'avais su je n'aurais pas commandé.
Du coup, le prix est très élevé pour de la camelote qui va venir de Chine
24 de maio de 2024
Avaliação não solicitada
Le bracelet est tout simplement…
Le bracelet est tout simplement magnifique 🤗
17 de maio de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Anne-Sophie,
Merci infiniment pour votre commentaire! Nous sommes ravis d'apprendre que le bracelet vous plaît autant. 😊
Nous espérons avoir le plaisir de vous servir à nouveau à l'avenir.
Bien à vous.
An excellent product it's my daily…
An excellent product it's my daily bracelet.
3 de maio de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Charles ! That's fantastic to hear! We're delighted that you're enjoying your bracelet daily 😍 We look forward to serving you again in the future !
Bracelet Luminessa Jewelry
Bracelet conforme aux photos de présentation. Gravure impeccable des prénoms. Excellent rapport qualité/prix. Délai de livraison correct.
29 de abril de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Sylvie,
Merci beaucoup d'avoir partagé votre expérience avec nous ! Nous sommes enchantés de savoir que le bracelet correspond parfaitement à vos attentes. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter, nous serons toujours ravis de vous assister 😊
Pretty jewelry
Exactly as described. Looks good on. Good engraving
30 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Karen,
Thank you so much for your kind words! We are thrilled to hear that you are satisfied with the bracelet and that it meets your expectations 🥰
Perfect birthday gift
I purchased a bracelet as a birthday gift for my partner. Ordering on Luminessa's website was really easy, the leather braided bracelet and engraved silver colour custom beads look great. Delivery service was also excellent, regular progress updates sent, until the bracelet arrived days after ordering. Delighted with my purchase and am sure my partner will love this.
28 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Carol,
Thank you for sharing your experience with us! We're delighted that ordering from our website was easy and that you're pleased with the bracelet. We hope your partner loves it just as much as you do! 🥰
If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Luminessa!
Bonjour je n arrive pas à commander les…
Bonjour je n arrive pas à commander les bracelets ! Pourriez vous me dire comment avais vous fait pour les commander merciii
30 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Bonjour Madame Lefebvre,
Nous sommes sincèrement désolés d'apprendre que vous avez rencontré des difficultés lors de votre tentative de commande. Nous avons pris le soin de vous envoyer un e-mail détaillé dans le but de vous accompagner pas à pas dans ce processus. Nous attendons avec impatience votre réponse afin de vous fournir l'assistance nécessaire.
Bien cordialement.
Très qualitatif!
Très qualitatif!
Et très rapide aux questions posées!
8 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Cher Monsieur Geoffrey,
Cela nous remplit de joie de savoir que votre expérience a été à la hauteur de vos attentes ! 🤩
Nous vous remercions sincèrement pour votre retour positif et nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche!
Excellente journée.
Faux délai de livraison
Je viens de commander un bracelet pour mon mari, j'ai payer 20 euros! pour une livraison express! ( délai 3-5 jours)
Je contact le service client pour être sure de recevoir a temps le bracelet. et là , ils me répondent qu'il faut ajouter un délai supplémentaire de 1 -3 jours!
Donc payer 20 euros pour rien!
je viens juste de réaliser ma commande je demande, une annulation et un remboursement immédiat!
les délai de livraison sont trompeurs! je déconseille ce site!!
25 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Bonjour Madame Farida,
Nous sommes sincèrement désolés pour les inconvénients rencontrés avec votre commande. Nous comprenons votre mécontentement et nous vous prions de noter que chaque bijou est unique et demande un processus de gravure et de préparation spécifique.
Nous vous contacterons rapidement afin de résoudre cette situation et répondre à vos attentes. Veuillez accepter nos excuses les plus sincères pour cet inconvénient.
Notre principale préoccupation est de regagner votre confiance.
Cordialement.
Good product and customer service
The bracelet is very nice, and seems to be well made. When I received it, one of the name links was backwards and upside down. I was actually worried that I might not be able to get it fixed because I haven't heard anything about this company before. But I reached out to the company anyway, and got an email with a video showing me how to fix it. The video gave a very simple and clear example of what to do. I followed the instructions and in just a second the problem was corrected. Relatively fast shipping (for something that has to be made to order), good customer service, good product. Thank you
21 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Bridgette,
Your kind words about our bracelet are truly appreciated. We're thrilled to hear that you find it very nice and well-made. We are dedicated to providing excellent customer service, and we're delighted that you found the instructional video helpful to align the names of your bracelet.
Thank you for your support and we look forward to the opportunity to serve you again! 💕
Best regards.
Mon compagnon a été ravi du bracelet…
Mon compagnon a été ravi du bracelet que je lui ai offert. Je lui ai fait gravé dessus le prénom de ses enfants il en a été ému et le bracelet lui plaît beaucoup.
27 de fevereiro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Nathalie,
Nous sommes absolument ravis que votre compagnon a tant apprécié le bracelet. Merci infiniment d'avoir pris le temps de partager cette merveilleuse expérience avec nous 🥰
À bientôt !
satisfait et content de mon achat
J'ai été séduit par le bracelet avec plusieurs prenons reçu ce jour magnifique ce bracelet j'ai posé une question au service client ce dernier m'a répondu par retour de mail gens sérieux et à l'écoute
19 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Cher Monsieur Charbonnier,
Merci infiniment pour votre aimable retour. Nous sommes ravis que le bracelet vous ait plu et que notre service client ait répondu à vos attentes 😊
Bien à vous.
a great bracelet …
a great bracelet the grand kids love it that they are all on it,if i can find you again ,one of the boys wants a bracelet with all the names on it
7 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Roy,
Thank you for your review. We are delighted to hear that your grandkids loved the bracelet. Being a part of creating joyful memories is our ultimate goal 😍
We'd be delighted to assist you with that! Please don't hesitate to contact us at help@luminessajewelry.com.
Warm regards.
24 day deliver/ poor customer services
The item I ordered took 24 days to arrive despite the delivery time being stated as 5 - 8 days. This was way past the date of the birthday it was intended for. I know it was not going to arrive in time so I asked to cancel the order, my request was ignored and the item arrived 9 days past the birthday. I have been emailing back and forth with this company being promised that someone will look in to it with very sporadic replies blaming the change of marketing from one name (Unbracelet to Luminessa). I was offered a voucher to the value of the item I purchase but due to the bad experience I do not plan to order with them again. I ordered a similar product from a seller on Etsy which arrived in time and was of significant better quality than the item from this company. I would not recommend using this company.
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Katie,
We extend our heartfelt apologies for the experience you encountered. Kindly note that this is not in line with our standards, and it is certainly not the experience we want our clients to have. We have reached out to you via email to directly address the issues you've faced. Your satisfaction is our top priority, and we are fully dedicated to addressing any concerns you may have and resolving this matter to ensure your complete satisfaction.
Warm regards.
Remembrance Bracelet
This is the second product I have purchased and again found the process simple and on receipt of the bracelet it was of a good quality and as described.
From the initial ordering the company kept me fully updated slin relation to the item and its expected delivery time.
I would recommend this company for both the product quality and customer updating.
14 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Neil,
We're thrilled to hear that your second purchase with us was another success! 😊
Thank you so much for recommending us based on both product quality and customer service, it means the world to us!
We look forward to serving you again in the future!
Suite de réclamation
Bonjour après un léger souci avec un bracelet le service après vente a fait tout le nécessaire pour répondre à mon attente et très rapidement j ai reçu en retour un autre bracelet merci ...
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Bonjour Madame Valérie,
Nous vous remercions pour votre retour positif. Nous sommes ravis d'apprendre que notre service après-vente a pu répondre à vos attentes! 😊
Encore une fois, merci de votre confiance et de votre soutien continu.
Cordialement.
Merci beaucoup à l'équipe de m'avoir…
Merci beaucoup à l'équipe de m'avoir envoyer la vidéo.
4 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Coralie,
Votre satisfaction et notre priorité et nous sommes enchantés d'avoir pu répondre à vos attentes ! 🥰
Nous espérons avoir le plaisir de vous servir à nouveau à l'avenir ! Bien cordialement.
Victoire , le bracelet arrive enfin !
Après bcp de péripéties et de nombreuses relances (merci trust pilot qui a fait la différence) j ai finalement reçu le bracelet avec qqs mois de retard.
3 de março de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Chailloleau,
Nous tenons à exprimer nos plus sincères excuses pour les désagréments que vous avez rencontrés lors de votre commande. Nous comprenons parfaitement votre frustration et nous sommes engagés à prendre toutes les mesures nécessaires pour regagner votre confiance. Un e-mail a déjà été envoyé dans le but de garantir votre satisfaction et de rectifier la situation.
Nous restons à votre disposition et espérons recevoir votre retour.
Bien cordialement.
A Experiência Trustpilot
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