2 months after ordering the catch on the bracelet broke . Ordered another one and a few months later the same thing has happened. Got the hearts engraved with kids names , so devastated that this was... Ver mais
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Veja o que dizem as avaliações
I bought my daughter two bracelets after her stillbirth. When one broke a few months later, I contacted the team and received excellent customer service with real care and compassion. I highly recomme... Ver mais
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This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and... Ver mais
A empresa respondeu
J'avais commandé 2 bracelets que je portais plus car ils s'ouvraient et donc peur de les perdre. Sur une publication Facebook j'ai dis que c'était dommage car les fermoirs devaient avoir un défaut, et... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Luminessa Jewelry, we believe that jewelry is more than just an accessory – it's a narrative of love, bonding, and cherished memories. Rooted deeply in the essence of family, our brand is dedicated to creating personalized pieces that are not just worn, but lived in and loved. Our collection, crafted with meticulous care and attention to detail, is designed to cater to every family member. From dainty bracelets for the little ones to elegant pieces for parents and grandparents, our jewelry is as unique as the individuals who wear it. We understand that every family's story is different, which is why we offer customizable options to perfectly capture your family's unique journey. Gifting with Un Bracelet goes beyond the exchange of presents. It's about giving a piece of your heart, a symbol of unspoken words, and a token of timeless affection. Whether it’s a birthday, an anniversary, or just a simple 'thinking of you' moment, our pieces are crafted to make every occasion more meaningful.u
Informações de contato
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Reino Unido
- help@luminessajewelry.com
- unbracelet.com
4,3
Excelente
473 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My blonde moment lol
I thought I had a problem with my bracelet but the problem was my head 🤣 it was the second bracelet I had purchased and I thought the names were all mixed up but I had completely forgotten that I thought the same thing with the last one so I complained to Luminessa who didn’t hesitate to contact me and once again explained how to sort it out, they were so kind and helpful and didn’t make me feel foolish, absolutely great customer care 5 ⭐️⭐️⭐️⭐️⭐️
21 de outubro de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Beverly,
Thank you so much for your lovely review! 😄 We’re thrilled to hear that we could help and that you felt supported throughout. Your kind words mean a lot to us, and we’re so happy you enjoy your bracelet!
Looking forward to serving you again soon 💖
Fantastic customer service
Fantastic customer service. The bracelet is absolutely stunning. I couldn’t be happier.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Scott,
Thank you for your wonderful review! We’re so happy to hear that you love your bracelet and enjoyed our service. Your support truly means a lot! 💕
Awesome job
The bracelet is nice and comfortable. All my family members and friends love it.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Charles,
Thank you so much for your kind words! We’re thrilled that you love the bracelet and that your family and friends do too. Enjoy wearing it! ✨
First time buyer and as usual leary…
First time buyer and as usual leary about purchasing feom a new vendor. But I was pleasantly suprised when I recieved my package. I love my bracelet with my childrens names on it and the anatomical heart locket that was a bonus is awesome as well...Thank You!
27 de agosto de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Christopher,
Thank you so much for your kind words! We truly appreciate your trust and are delighted to have been part of this special moment✨ We look forward to creating more memorable pieces for you in the future.
Regards.
The engraved bracelet I purchase was…
The engraved bracelet I purchase was the black link, with five names. My son said it was the best gift, other than his marriage and children. He put it on and has not removed it yet. It is a pretty nice gift, thinking of ordering one for myself. He would love a matching chain but they don’t make it…
6 de agosto de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi ! Thank you so much for sharing this wonderful review and for trusting us with such a meaningful gift!✨
A matching chain is a wonderful idea, and we’ll be sure to pass it along to our team.
We look forward to serving you again soon ! 🤍
Warm regards,
The Luminessa Team
Great piece
I ordered a black bracelet with 3 names and you can actually read them, it is beautiful and clean looking. Love it
25 de agosto de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Paul,
We’re thrilled you’re enjoying your bracelet! It’s great to hear it looks just as you hoped 🤩
Thanks for sharing your experience, and we hope to serve you again soon!
With gratitude,
The Luminessa Team
Exceptional customer service!!!!
This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and their team went above and beyond to deal with my order! They are so efficient and helpful!! Companies who put their customers first are few and far between these days!!!Well Done Luminessa Jewellery! I will definitely be ordering from you again and recommending you to all my friends and family
Thank you so much!!!
Ceri Totty
18 de agosto de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Ceri,
What a joy to read your review! Thank you sincerely for taking the time to share your experience! We’ll do our best to make each of your future experiences with us equally wonderful.✨
With gratitude,
The Luminessa Team
Love the bracelet I received
Love the bracelet I received. With the names on it my family is always with me !
19 de agosto de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Brian,
Thank you so much for your wonderful review! That’s exactly the kind of connection we hope to create with our jewelry! 💖
We look forward to serving you again soon!
With gratitude,
The Luminessa Team
Très bon site de bijoux
Très bon site de bijoux et j’ai déjà commandé un bracelet homme qui est très bien fait
2 de agosto de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Merci beaucoup pour votre retour 🤍 Nous sommes ravis que votre expérience et votre bracelet vous plaisent ! Votre satisfaction est notre plus belle récompense ✨🥰
Je remercie luminessa
Je remercie luminessa, très satisfait de ce bracelet avec tout les prénoms des gens que j'aime
14 de agosto de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Bonjour Monsieur Pinet,
L’équipe Luminessa vous remercie également d’être un client précieux ! Nous sommes ravis que votre bracelet vous plaise 💖
Au plaisir de vous servir à nouveau pour une prochaine commande !
Grosse arnaque
Reçu le bracelet aujourd'hui et quelle déception ! Impossible de l'enfiler, trop petit ! 23 cm, les prénoms sont dispersés et certains a l'envers !! J'ai demandé le remboursement mais peu d'espoir !! A fuir absolument
14 de agosto de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Cher Monsieur Debril,
Merci pour votre avis. Nous vous avons contacté par email concernant votre bracelet. Il n’est pas à enfiler : nous avons envoyé une vidéo pour montrer comment l’ouvrir ainsi qu’une autre pour aligner facilement les prénoms.
Nous restons à votre disposition et attendons votre retour avec impatience pour résoudre tout désagrément et nous assurer que vous soyez pleinement satisfait ! 😊
L’équipe Luminessa Bijoux
Bon site
Site bien fait. Bijou conforme aux photos et livré rapidement
22 de julho de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Bohrer,
Un grand merci pour votre retour ! Nous sommes ravis que vous soyez satisfaite 🥰
À bientôt pour une prochaine commande !
customer service impeccable
i contacted Luminessa jewelery to purchase another leather bracelet as mine had broken but they wouldnt hear of it and have not only supplied me with a new bracelet but with my original etched name rings as well
18 de julho de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Rob,
Thank you so much for your kind words! Our team always strives to go the extra mile especially when it comes to pieces that hold personal meaning 💖
We’re grateful for your trust in Luminessa Jewelry.
Wishing you many more beautiful moments with your bracelet!🥰
Warm regards.
I would give this company 10 stars if I…
I would give this company 10 stars if I could. The charm bracelet I bought was beautiful but unfortunately the clasp occasionally ‘stuck’ and at sometime (unbeknown to me) it had stuck open and the charms all came off. It was the sentimental value of the charms that made it so upsetting: I reported it to the company and did not expect anything in response but they have been FANTASTIC…offered a replacement straight away! I can’t wait for it to arrive, it means so much to me as I had bought it for my return to work after having my third and final baby (each charm with one of their names on).
16 de julho de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Elaine,
Thank you for your kind words and amazing review! We’re so glad we could help. It means a lot to know the bracelet marks such a special chapter in your life. We hope your new one brings you just as much joy.
Wishing you a wonderful return to work and lots of happiness with your little ones! 💖
Warmly.
Beautiful bracelet and the support team…
Beautiful bracelet and the support team are second to none.
I will be buying these as gifts for all of my friends & family.
16 de julho de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Rachel,
Thank you so much for your kind review! Your words about our support team truly mean a lot. It’s such a joy to know you’ll be choosing Luminessa as gifts for your loved ones. We’re excited to be part of those special moments! ✨
With heartfelt thanks.
Parfait
Entreprise très soucieuse de la satisfaction client.
Je recommande sans hésitation. Attention à bien prendre vos mesures ne pas suivre les "standard"
7 de julho de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Oriol,
Merci infiniment pour votre retour ! Nous sommes très heureux que votre expérience ait été positive.
Nous attachons une grande importance à chaque retour client, et le vôtre nous fait très plaisir. Merci encore pour votre confiance !
Bien cordialement.
Bracelet - Eh, Customer service- 100%
Rating the overall bracelet, I would give it 2 stars.
Rating the customer service, I would give it an extra star. They were very friendly and patient with me and helped with all of my questions. I really appreciate that.
But with the bracelet being too small, and having to buy an extra link, the printed names being very tiny that you can barely see them, and not even receiving on Father’s Day when I ordered weeks in advance, that’s the reason I wouldn’t buy anything else with this company.
19 de junho de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Chanelle,
Thank you for taking the time to share your feedback. We truly appreciate both your honesty and your kind words about our customer service team.
We’re very sorry to hear that the bracelet did not meet your expectations and we’ve already reached out to you by email to see how we can make this right and ensure your complete satisfaction. We're currently awaiting your response.
Warm regards.
Nul !!
Nul !!! Non professionnel !!!
Erreur de leur part dans la couleur. Service client déplorable . Zéro suivi, une réponse type pour faire genre et après plus rien malgré les relances.
Je ne recommande pas du tout !!
16 de maio de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Cher Monsieur Blondelle,
Nous sommes vraiment désolés pour cette expérience et pour la gêne occasionnée. Nous comprenons parfaitement votre déception, et soyez assuré que ce n’est absolument pas le niveau de service que nous souhaitons offrir. Nous avons bien pris en compte votre message et nous vous avons contacté par e-mail pour vous proposer une solution.
Nous vous assurons que la situation sera résolue dans les plus brefs délais, et nous restons pleinement disponibles pour toute autre question ou suivi.
Merci pour votre patience et votre compréhension.
Bien cordialement,
L’équipe Luminessa Bijoux
Very well made…
This bracelet was a tribute to our two sons that passed away. It was beautiful when we got it! Very well made and the company was wonderful to deal with.
18 de junho de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Melody,
Thank you again for your kind words and for taking the time to share your experience with us.
We’re truly honored that the bracelet could hold such deep meaning for you, and it’s always a privilege to create something so personal and special.
Please know you can always reach out to us anytime 🥰
Very helpful and responsive customer…
Very helpful and responsive customer service. Love their product.
18 de junho de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Hector,
Thank you for your lovely review! We're so happy you’re enjoying your jewelry and had a great experience with our customer service. We truly appreciate your support!
Looking forward to serving you again soon 😊
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