2 months after ordering the catch on the bracelet broke . Ordered another one and a few months later the same thing has happened. Got the hearts engraved with kids names , so devastated that this was... Ver mais
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Veja o que dizem as avaliações
I bought my daughter two bracelets after her stillbirth. When one broke a few months later, I contacted the team and received excellent customer service with real care and compassion. I highly recomme... Ver mais
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This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and... Ver mais
A empresa respondeu
J'avais commandé 2 bracelets que je portais plus car ils s'ouvraient et donc peur de les perdre. Sur une publication Facebook j'ai dis que c'était dommage car les fermoirs devaient avoir un défaut, et... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Luminessa Jewelry, we believe that jewelry is more than just an accessory – it's a narrative of love, bonding, and cherished memories. Rooted deeply in the essence of family, our brand is dedicated to creating personalized pieces that are not just worn, but lived in and loved. Our collection, crafted with meticulous care and attention to detail, is designed to cater to every family member. From dainty bracelets for the little ones to elegant pieces for parents and grandparents, our jewelry is as unique as the individuals who wear it. We understand that every family's story is different, which is why we offer customizable options to perfectly capture your family's unique journey. Gifting with Un Bracelet goes beyond the exchange of presents. It's about giving a piece of your heart, a symbol of unspoken words, and a token of timeless affection. Whether it’s a birthday, an anniversary, or just a simple 'thinking of you' moment, our pieces are crafted to make every occasion more meaningful.u
Informações de contato
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Reino Unido
- help@luminessajewelry.com
- unbracelet.com
4,3
Excelente
473 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast efficient service
Fast efficient service. Great product my husband loved it
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Loraine,
Thank you for your feedback! We're so pleased to hear that you were happy with our service and that your husband loved his bracelet. Your satisfaction is our priority and we hope to continue exceeding your expectations in the future! 🥰
Très bel article et livraison soignée
Comme pour ma première commande, très satisfaite.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Chantal,
Merci beaucoup pour votre avis positif ! Votre fidélité nous touche et nous espérons continuer à vous offrir un service de qualité pour vos futures commandes ! 😊
Men's bracelet
Placed a recent Christmas gift order and received it with a small issue, however was dealt with very promptly and professionally by customer service via email. Was very happy with the outcome. Would definitely purchase again.
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Tina,
Thank you for sharing your experience! We strive to provide excellent service, and your feedback lets us know we are on the right track.
Looking forward to serving you again!
Good quality
The quality is very good my husband loves it. Just the delivery time let's them it down
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Loraine,
Thank you for your kind words! We're thrilled to hear that your husband loves the bracelet and that you're happy with the quality. We sincerely apologize for the delay in delivery, and we understand how frustrating that can be. We’ve already emailed you to apologize for the inconvenience and to offer ways to make it up to you.
Looking forward to hearing fro you !
This bracelet is absolutely beautiful…
This bracelet is absolutely beautiful and my husband shows it off every opportunity he gets. It has all eight of our grandchildren‘s names on it. In addition, the customer service is absolutely exceptional.
Do not hesitate to buy from this company.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Lisa,
Thank you so much for your kind words! We're thrilled to hear that your husband loves the bracelet and that you're happy with our service 🥰
We appreciate you taking the time to share your experience and hope to serve you again in the future!
The bracelet material seemed cheaper…
The bracelet material seemed cheaper than shown. The standard size came smaller than advertised and did not fit. Customer service did not help.
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Jenny,
Thank you for sharing your concerns. We’re truly sorry to hear that the bracelet did not meet your expectations. To help resolve this for you, could you please provide us with your order number? We will look into the issue and ensure your satisfaction.
We look forward to hearing from you and assisting you further.
Best regards.
J avais commandé deux bracelets à cette…
J avais commandé deux bracelets à cette société. Selon la poste le colis aurait été livré dans ma boîte aux lettres mais je ne l'ai jamais reçu. J'ai envoyé un mail à cette entreprise qui m'a fait confiance et m ont renvoyé les deux bracelets que j ai reçu aujourd'hui. Super
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Cher Mr. Monachello,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez reçu vos bracelets et que vous soyez satisfait de notre service. Nous sommes heureux d'avoir pu vous aider à résoudre ce problème.
Merci encore pour votre confiance et à bientôt !
I purchased the bracelet for my husband…
I purchased the bracelet for my husband as a Christmas gift. He loves it and so I do. I will be getting another one.
20 de novembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Martha,
Thank you so much for your kind words! We’re thrilled to hear that your husband loves the bracelet, and we’re delighted that it was a perfect Christmas gift. We can’t wait for you to get another one! Feel free to reach out if you need any assistance. 😊
Great customer service
Great customer service. Very responsive and willing to help. We got the men’s name bracelet and it’s wonderful! My hubby was very happy.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Melly,
Thank you for sharing your experience! We’re so happy that you’re satisfied with the bracelet and our customer service. It’s great to hear that your husband was pleased too! We’re always here to help, so don’t hesitate to reach out for anything you may need. 😊
Resposta da Luminessa Jewelry
Hi Kay,
Thank you for your lovely feedback! We’re so happy to hear that you love the bracelet. It’s always wonderful to know that our products bring joy to our customers. If you ever need anything else, we’re here to assist! 💖
le collier répond tout à fait à mon…
le collier répond tout à fait à mon attente il est fin et beau
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Monique,
Merci beaucoup pour votre retour ! Nous sommes ravis que le collier ait répondu à vos attentes et que vous soyez satisfaite de sa finesse et de sa beauté. Nous espérons avoir le plaisir de vous servir à nouveau très bientôt ! 😊
Cadeau incroyable
“Les joncs avec les initiales sont non seulement magnifiques, mais aussi très chargés sentimentalement. C’est un cadeau très spécial à un prix très abordable. Ce n’est pas ma première commande sur ce site, et je suis toujours aussi satisfaite. Livraison rapide et soignée. La qualité du bijou est la , et un large choix proposé sur le site .
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Merci beaucoup pour votre avis merveilleux! Nous sommes ravis que vous ayez apprécié la qualité des joncs et leur valeur sentimentale. Votre fidélité nous touche profondément, et nous sommes heureux que vous soyez toujours satisfaite de vos achats. À bientôt pour votre prochaine commande ! 🌟
Cadeau Noël
Service client au top rapide qui répond vite
Commande correspondant à ce que je souhaitais 3 bracelets commandés
Parfait
24 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Ayassa,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d’apprendre que les bracelets correspondaient parfaitement à vos attentes et que vous avez apprécié notre service client. Nous vous remercions pour votre confiance et serons heureux de vous servir à nouveau dans l’avenir ! 😊
The review on this company is a 100% fraud
The review on this company is a 100% fraud. The product in the company site are counterfeits to what is being delivered with no return process on the site. The return policy is a fraud as none exists to return purchased item. I purchased products which at delivery are inferior and fake from what is described or seen on the website. Do not be a victim.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Adewale,
We are truly sorry for the inconvenience. We have already emailed you to inform you that your order is on the way and should arrive soon. We deeply apologize for any confusion caused, and we want to assure you that this was not intentional. We are committed to resolving this matter and providing you with the best possible service !
Thank you for your understanding.
Customer service at Luminessa is…
Customer service at Luminessa is absolutely outstanding. Not one time did I get a push back from anyone that I spoke to about my issue. I absolutely will be spending more money with this company.
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Lisa,
Thank you so much for your wonderful review! Your kind words truly made our day! We’re incredibly grateful for your support and can’t wait to assist you again in the future. Wishing you a Merry Christmas filled with joy and happiness! 🎄✨
We’re so glad to have customers like you! 💕
Très beau bracelet conforme à mes…
Très beau bracelet conforme à mes attentes, et service client au top,réponse rapide et efficace merci je recommande
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Sandrine,
Un grand merci pour ce commentaire qui nous touche profondément !
Merci pour votre confiance et vos recommandations. Nous serions honorés de vous servir à nouveau et de vous apporter encore plus de satisfaction à l’avenir !
Nous vous souhaitons de très joyeuses fêtes, remplies de bonheur et de moments inoubliables avec vos proches ! 🎉✨
Beautiful Jewellery
Very easy ordering process, fast delivery and the parcel arrived in perfect condition. The bracelet itself is beautiful and I can’t wait to gift it to my husband.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Jacqui ! Thank you so much for your kind words! We're thrilled to hear that you're happy with the ordering process, delivery, and the bracelet itself. We’re sure your husband will love it! If you need anything else, don’t hesitate to reach out. Enjoy your gift-giving! 😊
mon sixième petit cœur…
Je recommande mon sixième petit cœur pour la naissance de ma petite filleà rajouter à mon bracelet, aujourd’hui c’est toujours un réel plaisir de recevoir ma commande, je suis ravi de la qualité et de la rapidité de l’expédition.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Bonjour Madame Christine,
Merci beaucoup pour votre retour et pour votre fidélité ! Nous sommes ravis que la qualité de nos produits et la rapidité de l’expédition aient répondu à vos attentes.
Nous vous remercions pour votre confiance et serions heureux de vous accompagner à nouveau pour vos prochains achats. 🥰
Bien à vous,
I have ordered twice from Luminessa and…
I have ordered twice from Luminessa and both times it was the same necklace which they get done beautifully. The quality is wonderful too. The gold vertical bar necklace feels a good weight, not flimsy and light so a great bargain for the price!
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Thank you so much for your awesome review! We're so happy to hear that you are satisfied with your purchase. Can't wait to have the pleasure of serving you again soon! 🥰
Ordered a few times from this company…
Ordered a few times from this company ,such lovely quality items that are great value for money and great customer support !
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Mara,
Thank you for your amazing feedback! 🤩
Your support means a lot to us, and we’re excited to have you as a repeat customer. We look forward to your next order!
Warm regards.
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