2 months after ordering the catch on the bracelet broke . Ordered another one and a few months later the same thing has happened. Got the hearts engraved with kids names , so devastated that this was... Ver mais
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Veja o que dizem as avaliações
I bought my daughter two bracelets after her stillbirth. When one broke a few months later, I contacted the team and received excellent customer service with real care and compassion. I highly recomme... Ver mais
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This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and... Ver mais
A empresa respondeu
J'avais commandé 2 bracelets que je portais plus car ils s'ouvraient et donc peur de les perdre. Sur une publication Facebook j'ai dis que c'était dommage car les fermoirs devaient avoir un défaut, et... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Luminessa Jewelry, we believe that jewelry is more than just an accessory – it's a narrative of love, bonding, and cherished memories. Rooted deeply in the essence of family, our brand is dedicated to creating personalized pieces that are not just worn, but lived in and loved. Our collection, crafted with meticulous care and attention to detail, is designed to cater to every family member. From dainty bracelets for the little ones to elegant pieces for parents and grandparents, our jewelry is as unique as the individuals who wear it. We understand that every family's story is different, which is why we offer customizable options to perfectly capture your family's unique journey. Gifting with Un Bracelet goes beyond the exchange of presents. It's about giving a piece of your heart, a symbol of unspoken words, and a token of timeless affection. Whether it’s a birthday, an anniversary, or just a simple 'thinking of you' moment, our pieces are crafted to make every occasion more meaningful.u
Informações de contato
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Reino Unido
- help@luminessajewelry.com
- unbracelet.com
4,3
Excelente
473 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bracelet magnifique
Bracelet magnifique, dans son écrin cadeau, et les gravures sont tout en finesse, je suis comblée par mon achat, je recommande !!
26 de julho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Cindy,
Nous sommes enchantés d'apprendre que le bracelet vous plaît autant ! C'est toujours un plaisir de savoir que nos clients sont satisfaits. Merci infiniment pour votre confiance et votre recommandation 😊
À très bientôt !
Le service est la réactivité du SAV est…
Le service est la réactivité du SAV est parfait et très satisfaisant .
Pour ce qui est de la qualité des bijoux elle est au qualitatif .
25 de julho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Cher Monsieur Alexis,
Merci beaucoup pour vos gentils mots. C'est grâce à des clients comme vous que nous nous améliorons chaque jour. Si vous avez besoin de quoi que ce soit à l'avenir, n'hésitez pas à nous contacter. Merci encore pour votre confiance 😊
Excellente journée !
I was impressed woth how quick they…
I was impressed woth how quick they were to correct the mistakes!! The new bracelet is perfect!! My husband is so happy 😊
18 de julho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Alicia,
We’re thrilled to hear that the new bracelet is perfect and that your husband is happy 😊.
We truly appreciate your kind words and are glad we could resolve the issue quickly. If you need anything else, please don’t hesitate to reach out.
Kind regards.
Merci service cliente
Après une première expérience où j’ai été déçue, le service client s’est démené pour que mon expérience soit heureuse, et je le suis devenue merci encore
24 de julho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Bonjour Madame Sforza,
Nous vous remercions sincèrement pour votre retour positif. Nous sommes heureux d'avoir pu résoudre vos préoccupations 😀
Nous espérons pouvoir continuer à vous satisfaire dans le futur. N'hésitez pas à nous solliciter pour toute autre question ou demande.
Excellente journée.
Great Customer Service
I had ordered a bracelet for my husband for Father's Day. One of the links had broken. I contacted their Customer Support and emailed them a photo of the broken piece. They immediately went into action and are now sending me a new bracelet. Their customer service team is great to work with and I am very satisfied with this company.
10 de julho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Lea,
We're thrilled that we were able to resolve the issue promptly. Thank you for your kind words about our customer support team. We hope to continue serving you in the future 😊
Regards.
Super SAV 👍👍👍👍 merci beaucoup pour le…
Super SAV 👍👍👍👍 merci beaucoup pour le changement du bracelet qui s'est cassé. Merci.
1 de julho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame David,
Merci beaucoup pour votre retour positif ! Nous sommes heureux d'avoir pu répondre à vos attentes 😊
Nous espérons avoir le plaisir de vous servir à nouveau très bientôt !
Bien à vous.
The company is true to their word I…
The company is true to their word I order a bracelet for my husband at the popular size this was a surprise for him not knowing it was not the right size it was hurtful when he got it and it didn't fit but the company came through and sent us another size and oh my goodness to see the reaction on my husband face when it came and it fit was priceless ☺️would I order again yes most definitely this company is understanding and compassionate and I thank you so much for that♥️
6 de julho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear LaVonna,
Your kind words truly made our day! Thank you for trusting us with such a special gift !
We appreciate your understanding and support and we look forward to serving you again in the future!
Best regards.
Souci avec la livraison mais pas du…
Souci avec la livraison mais pas du vendeur il a été très professionnel et à refais un envoie et a toujours ete present tout au long de commande jusqu'à la reception que j'ai reçu en suite très beau bijoux et correspond à met attente merci infiniment pour votre professionnalisme votre bienveillance et votre écoute je recommande ce vendeur
6 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Mallaure,
Nous sommes ravis que votre expérience avec notre service vous ait pleinement satisfaite. Votre recommandation est d'une grande valeur pour nous, et nous sommes sincèrement heureux de vous compter parmi nos clientes. Nous vous remercions également pour votre compréhension et votre coopération.
N'hésitez pas à nous contacter pour toute future commande ou si vous avez la moindre question.
Bien cordialement.
Great customer service!
Developed a problem with my leather bracelet within 6 months of purchase. Contacted the vendor, who immediately responded and advised that a replacement bracelet would be dispatched to me to replace the faulty one. The new replacement bracelet arrived within two weeks, no fuss, no bother, great customer service!
28 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Bob!
Thank you so much for your kind words. It was our pleasure to assist you, and we look forward to serving you again soon! 🤗 Have a wonderful day !
poor service has made it a regrettable purchase.
I purchased the LUMINESSA I Perched Bracelet as a gift for my husband, but unfortunately, it was too small. I reached out to customer service multiple times, hoping to resolve the issue, but I was repeatedly told that my concerns would be checked and that they would get back to me. Despite my persistence, I never received a response.
I'm extremely disappointed with this experience. Not only was the bracelet the wrong size, but the lack of communication and assistance from customer service has left me feeling like I've wasted my money. I had high hopes for this product, but the poor service has made it a regrettable purchase.
26 de maio de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Natali,
We sincerely apologize for the inconvenience and frustration you have experienced. We have contacted you via email regarding your claim and we are awaiting your reply. Our intention is to ensure that you receive the correct size bracelet and that you are completely satisfied with your purchase.
Thank you for your understanding.
Best regards.
Je suis très contente de mon achat
Je suis très contente de mon achat ! Le bijou est vraiment magnifique !
Le service client est très bien. Nous avons perdu le bracelet, car le fermoir s’est ouvert Et ils nous ont gracieusement renvoyé un bracelet identique!
Que dire de plus, à part que vous pouvez commander les yeux fermés !
Merci encore
26 de maio de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Clara,
Nous sommes vraiment heureux de vous compter parmi nos clientes. Vous servir a été un véritable plaisir, et nous vous remercions sincèrement pour votre gentillesse et votre confiance.
Nous espérons continuer à vous offrir des bijoux et un service qui vous raviront.
Merci encore pour votre retour positif !
Bien à vous,
Silver personalised chain bracelet
Amazing value for money, amazing design, comfortable. Would 100% buy again or buy other products avaliable
25 de maio de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Lauren,
Thank you so much for your amazing review! We're thrilled to hear that you are pleased with our product.
We look forward to serving you again. If you need any assistance, please don't hesitate to reach out.
Best regards,
Ma femme ma commandé un bracelet pour…
Ma femme ma commandé un bracelet pour la fête des pères avec date de livraison avant celle-ci. A ce jour toujours rien reçu et plus de réponse aux mail, je ne recommande pas ce site !!!
6 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Cher Monsieur Briffaut,
Nous comprenons pleinement la déception que cela a causée à votre femme et à vous-même, et nous vous présentons toutes nos excuses sincères. Nous serions reconnaissants si vous nous accordiez une nouvelle opportunité de vous servir et de compenser ce désagrément.
Merci de votre compréhension.
Cordialement.
Honte à ce site
Site honteux, menteur, publicité mensongère, commande promise avant la fête des pères et tjs pas reçu à ce jour, nous sommes le 30 juin. Une honte de laisser de tel site exister. Les gens se font arnaquer, volé et pris pour des pigeons.
Ne commandez jamais chez eux
29 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Bonjour Madame Briffaut,
Nous sommes sincèrement désolés pour le retard de livraison de votre commande et la déception que cela a pu causer. Nous comprenons parfaitement votre mécontentement et regrettons que notre service n'ait pas été à la hauteur de vos attentes.
Nous avons tenté de compenser ce désagrément, nous respectons votre décision et vous remercions de nous avoir fait part de vos commentaires. Si vous souhaitez discuter davantage, n'hésitez pas à nous contacter. Nous serons toujours à votre disposition en espérant regagner votre confiance et avoir l'opportunité de vous servir à nouveau pour vous offrir une expérience satisfaisante.
Merci de votre compréhension.
Cordialement.
Suivi commande deplorable
Suivi commande deplorable. Manque de transparence sur provenance produit. Délai assuré de livraison avant la fête des pères reçu bien après. Sur le produit en lui même pas d'avis. Visuellement conforme. Pour la qualité à voir dans le temps. Se sera ma seule expérience.
Je reçois bien les mails de suivis.. mais je ne.commanderai plus sur ce site. Donc pas besoin de trouver de solution. Réponse déjà apportée plusieurs fois au site qui envoi des relances pour avoir une réponse pour solutionner... cadeau fêtes des pères reçu bien après la fête...aucune compensation possible... juste deception
5 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Panet,
Nous vous remercions pour votre retour et nous vous présentons nos excuses sincères pour les désagréments que vous avez rencontrés.
Nous vous avons déjà pris contact avec vous pour trouver une solution et nous attendons actuellement votre réponse. Nous souhaitons vraiment résoudre ce problème pour vous dans les meilleurs délais.
Cordialement.
Great!
Ordered a bracelet for my husband for father's day. It's absolutely brilliant! Great communication from the company and fast delivery. Would highly recommend
7 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Hi Sarah,
Thank you for sharing your positive experience! We're delighted to hear that the bracelet for your husband was a hit and that you were pleased with our communication and delivery. Your recommendation means a lot to us.
We look forward to serving you again 😊
Best regards,
Il est parfait
Il est parfait. La couleur or rosé comme sur la photo.
Merci
25 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Chère Madame Géraldine,
Nous sommes enchantés d'entendre que le bracelet vous a totalement satisfait et que la couleur or rosé correspond à vos attentes. Merci infiniment pour votre commentaire positif !
Bien cordialement,
After complaining that i hadnt received…
After complaining that i hadnt received my order, i was provided with a gift card to compensate, which was appreciated
26 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Saher,
We apologize once again for the inconvenience caused by the delay. We're truly glad to hear that you appreciate the gift card we provided as a token of our apology.
Please don't hesitate to reach out to us. We're always happy to help in any way we can.
Thank you again for your understanding.
Sincerely,
Satisfait
J'ai reçu un bracelet avec un petit défaut.
Mais le service client m'a renvoyé un autre bracelet sans que je le demande. Top
26 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Cher Monsieur Mathieu,
Votre satisfaction est notre priorité absolue. Nous vous remercions chaleureusement pour votre confiance et votre fidélité.
N'hésitez pas à nous contacter, nous serons toujours là pour vous aider !
Cordialement.
perfect masculine personalized piece…
i bought this bracelet for my husband for fathersday with our 6 kids names on it and he absolutely loves it. awesome gift and done very nicely a subtle personalized piece he can wear anytime.
16 de junho de 2024
Avaliação não solicitada
Resposta da Luminessa Jewelry
Dear Alicia,
We're thrilled to hear that your husband loved his bracelet !
It's wonderful to know that it made such a special Father's Day gift 🥰
We look forward to serving you again in the future.
Best regards,
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