Under Armour Avaliações 

Placed 2 orders mid May. Emailed after no itens arrived to be told that they messed up on the pricing and would therefore refund my orders.

2 weeks later and I have no refund... emailed a further 4 times, messaged on their Facebook & Twitter accounts but still no replies.

Complete lack of respect for your customers!!!

Spent a lot of money with them over the last number of years... no more!

Placed two orders told my order not been accepted four days later no clarification on which one. Requested clarification. emails ignored as of writing 7 days later still no refund and still no reply.
Awful service.

What a disgrace of a company. Put in two orders in the 19th of May. One for me and another for a friend. Received confirmation of the orders. No delivery or email. Rang them up on the 27th was told will receive refund by Friday. Receive email on Wednesday saying that my refund will be made by installments.

I am left without Eid clothes for my children and out of pocket that I can’t afford to buy them anything. Why hasn’t trading standards intervened yet is beyond me. How can a company treat its customers in this appalling way and get away with it.

Do not buy!

Ordered 2 weeks ago, order still stuck on "being processed" - have not received any communication from Under Armour apart from order confirmation.
I have been charged for my orders, even though their website says I would only get charged once items shipped.

Awful company. Poor Customer service.

absolute joke ordered a very big order took money out my bank straight away weeks ago ! hd confirmation and log into account still says being processed but cant get hold customer service by phone also been sending emails to them which you recieve auto replies but never ever get back to you at all after the auto replies , Shocking and a joke to be honest still dont know whats happening or if its even coming or prob going to be cancelled and refunded now like other peoples especially as they hate you getting sale items or using a discount code they cancel all orders then have to wait months for refund !!! Not acceptable and dont expect to get a sorry or any other kind of compensation !

Awful customer service.... money taken but no update for ages and no refund

You are a piece poor brand with No customer service at ALL!! I ordered for more than 4 Weeks ago two pair of shorts. I only got 1 pair in the package. I couldnt locate the other pack you Said you would send. So far i havent still not yet recieved ANYTHING from you! You guys ow me 300 Danish krones, and money for the transfer of the pack! When i Write your customer service i only get a standard mail response and Then nothing else happens!! When i try to Call you, the number doesnt work because i “Call from a cellphone” you Can only recieve calls by cable phone!! Is this Real?!? Higher instanse in Denmark Will take a look at how you treat your customers! Ive read several of “no-god-reports” of you on trustpilot !! VERY Bad!!

I Want my money BACK!!!! And a pair of shorts!!!

Yours sincerely

Kenneth

No costumer service at all!
Tried emailing you numerous times concerning some tights, which broke and I want to return. No answers. The issue has been adressed on their facebook and they just refer to another e-mail, which I havent got answers from either! Not taking responsibility. I’m so shock you can treat your costumers like that. Unproffessional and disrespectful

Exact same experience as the lady below me. Firstly I signed up to be notified when new Project Rock gear would be in stock on the UK website. No email ever sent to tell me. By chance I got on the site on the morning of the release and the brand new Rock Delta shoes were there and in stock in my size UK 11. Purchased a pair, got an order confirmation and then later a shipping confirmation. Had wanted these shoes for almost a year so was very excited. 5 days later I get an email from PayPal saying they refunded me the money for the shoes.... No explanation from Under Armour. They're still in stock on the US website but we can't even order from that site. What a joke this is. It said the shoes were in stock and I got an order confirmation. You can't just take that back 5 days later that's wrong. Very unprofessional and feel very cheated by Under Armour. What a joke. Been a loyal Under Armour customer for a long time. But that might be about to stop after this.

I ordered a pair of the UA x The rock project shoes for my husband as a christmas gift.
The order confirmation came, the money was taken from my account and I a got a message saying, that the item was shipped.
5 days later i get an e-mail saying, that my order was canceled.
That does not seem right, because it is illegal to withdraw the money from the customer's account, if the order has not been shipped.

So i call customer service and ask for help.
They tell me that a technical error has occurred on the website and that the money is being returned.
I then ask for a restock and get told that I just have to keep an eye on the website, as you might get a stock from the United States.
I then look at the UA US website and see that they are not sold out in the size I bought.
Why are your European customer so worthless to you?
Why do not you help your customers properly when you have made a mistake and make sure to send a pair to Europe from usa.

I ordered a hoodie which was delivered within a few days however it did not fit & you can not return for a replacement! You have to return & re order.

The return process took 18 days before a refund was made, there was no acknowledgement that they had received the item back (although tracking showed that they received it within 5 days) nor were my emails to customer service answered, apart from the auto response that they had received my query.

The refund was 1p less than the price paid? I know it's only 1p but why was the correct amount not refunded?

If you buy from them I hope you do not have to return it or attempt to contact customer support, which appears to be in name only.

I will definitely not be buying from them again due to the returns process & poor customer service.

Ordered a fleece. Item still showing as being processed a week later. Emailed them to ask when I can expect delivery and they reply 24 hours with a standard your refund is being processed. No apology and no explanation. Poor and won’t use again.

Total rip off. Never received my purchase. Completely ignored my requests to find out where my stuff was. Stay away to avoid being stressed out.

Cancelled my order after waiting for 2 days, suddenly saying no stock but went back to their site and they're still selling all that I ordered. I used a 25% discount code so wonder if they don't want to give the discount as it no longer works when trying to order again. They did got my email and sending me lots of advert, even though I unsubscribed.

As many others. They cancel the order due to "it problems" but more likely that they have sold out - Got A discount code but this do NOT apply to the items on sale that is the ones I have to order. Money returned in few days

Items that were listed as in stock never arrived. Had to call to get more information after items were supposed to be delivered, to hear the order had been cancelled.
The products themselves are good, just get them from a different webshop

Ordered a pair of Men's 'UA Tech™ Terry Shorts' in Black. However when they arrived they had a blue band across the back and down the side of each leg.
I returned them by tracked delivery over a month ago and have been unable to get hold of Under Armour customer service since !!

They do not answer calls or respond to emails !!!

Under Armour makes in general high quality products, but the first shopping experience through their EU webshop was very poor.

Items took 27 days to process, and this occurred after contacting customer service after 26 days of silence.

By Under Armours own FAQ regarding shipping claim that shipping occurs in 3-5 days to the Denmark, which did not happen until a response from UA was received.

Both Under Armours customer service and Under Armours PayPal mails were non-responsive until I chose to have my money refunded through PayPal.

After 25 days, I received response from the customer service claiming that "Due to a system error the order could not get shipped out correctly.".

While it is understandable that errors can occur, it does not make up for waiting-time nor the exorbitant silence.

To other customers:
- Use PayPal in case items do not ship or are very delayed.
- Consider buying UA equipment through other retailers than the UA webshop.

To Under Armour:
- Step up your customer service game and ordering system!
- Do not request people to review bought products on your webpage if you have not shipped the actual product.

Hopefully UA will improve this, and for now, buyers beware of the consequences.

Ordered 4 for approx. 200 €. No confirmation or mail or anything. When contacting them by phone (they don't answer emails), they said that order was returned to them. I told them no notice was put in my mailbox or via email. They couldn't say why
It's more than 1 month and the money has not been send to my account, so I guess I don't know if it's a real company yet or a phishing fraud

Orders 2 separate orders. Only kept one product rest sent back. Return was Not processed correctly which can happen so I contacted several times their customer service to check why not all money was returned. They said I did not send everything back and that they made no fault. Never ever had this happen to me with any other online store. I had before that not all was registraded correctly by this was always solved on short notice. Under armour just keeps over 100euro from me for products I returned.