Easy to order and filter to have the available size and models large size are not very large and XL is corresponding to L in Fr, so I have to find another site for future order, the XL size are not... Ver mais
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Veja o que dizem as avaliações
I'm really happy with the fit of my purchased items. Being tall and of medium build, it's hard to find undergarments that fit my body. It's always a russian roulette buying online, but is the second p... Ver mais
A empresa respondeu
Beautiful bra from a sustainable company! I bought it to wear under sheer blouses and tops and it’s very pretty including the bands that are slightly shimmering. The band is a bit snug on the largest... Ver mais
A empresa respondeu
Tolles Service! Kontakt per Mail unkompliziert. Produkte passen gut. Im Sale mit weiteren Rabatt eingekauft. Überraschungspakete waren auch gut. Natürlich traf nicht jedes Produkt darin meinen Geschma... Ver mais
Detalhes da empresa
Escrito pela empresa
At Underprotection, we are making soft, fashionable and sustainable lingerie, loungewear, swimwear and hosiery produced in classified sustainable and certified materials such as TENCEL™ lyocell, recycled polyester, recycled nylon, recycled wool, banana fibers and organic cotton. Most of our products are vegan approved, and if not, it is because it is recycled (wool) or a waste resource (milk). All our packaging, paper and polybags are either recycled or biodegradable. Sustainability, recycling and environmentally care are more than just a trend to us. These are the very reasons why we started Underprotection. We are focusing on being sustainable in every possible way and we are taking action to make a positive and meaningful change both socially, environmentally, in our community and around the world. This makes it possible for us to proudly say that we are a Certified B Corporation®.
Informações de contato
Algade 19, 1, 4000, Roskilde, Dinamarca
- +4553569032
- info@underprotection.dk
- underprotection.eu
Il costume è molto ben fatto
Il costume è molto ben fatto. Spedizione super veloce.
7 de agosto de 2022
Resposta da Underprotection
Ciao Federica,
Grazie mille per l'ottima recensione <3
Cordiali saluti,
Alexandra Rosenkilde
Customer Care manager
Resposta da Underprotection
Dear Irene,
Thank you <3
Best regards,
Alexandra Rosenkilde
Customer Care manager
Things turned out well 👍🏼
So finally my order arrived! After my second attempt to reach customer care, everything went smoothly. Very happy with my bikini, hello summer!
18 de julho de 2022
Avaliação não solicitada
Resposta da Underprotection
Dear Hanna,
We are so glad that it all turned out well at the end, and thank you for updating your review - means the world <3
Best regards,
Alexandra Rosenkilde
Customer Care manager
Best customer service!
I am more than happy with this shop, quick delivery, high quality & awesome customer service that is quickly taking care of exchanges and refunds. I do not write reviews too often, but I had to share this.
3 de junho de 2022
Resposta da Underprotection
Thank you so much <3
Just glad I could be of assistance.
Hope to see you back again soon.
Best regards,
Alexandra Rosenkilde
Customer Care manager
Love my new bra
Love my new bra, perfect fit, great materials. Quick delivery too. I recommend.
3 de junho de 2022
Resposta da Underprotection
Dear Julia,
Thank you <3
Best regards,
Alexandra Rosenkilde
Customer Care manager
Hej idon't understand
Hej, i have not receive the purchase yet but i have to say that i bougth thinking that the price was total price but later you add tax and others. In Spain this is not correct and you should advice. Not very happy but you have very nice things
2 de junho de 2022
Resposta da Underprotection
Dear Cecilia,
First, thank you for your order with us <3 Your parcel is due to be delivered on Friday.
Second, there should not be any additional charges for you, and I will of course look into this.
I will contact UPS, and then continue this/our correspondence via email.
My email is customercare@underprotection.dk and you will hear from me shortly.
Best regards,
Alexandra Rosenkilde
Customer Care manager
Tabella taglie da rivedere, eccellente servizio clienti.
La tabella delle taglie va rivista, perchè anche se ho seguito alla lettera tutte loro indicazioni... Mi sono ritrovata ad avere dei capi non indossabili in alcun modo.
Ho ordinato dei pezzi per creare il costume da bagno: la fascia è troppo piccola di circonferenza toracica e il bikini non è uno slip a vita alta, assomiglia ad una culotte, con la vita molle e per niente sgambata.
Tra l'altro la fascia, è arrivata difettosa.
Sono rimasta piuttosto delusa da questo primo ordine, nonostante mi avessero colpito le certificazioni, le ottime recensioni e l'apparente ottima qualità dei materiali.
Peccato!
Ho deciso di modificare questa recensione, anche in base all'eccellente servizio clienti nonché ad un errore mio che avevo scritto in precedenza e che rischiava di screditare in maniera esagerata un'azienda così buona.
Vedrò in futuro se ritentare un acquisto.
19 de maio de 2022
Avaliação não solicitada
Resposta da Underprotection
Dear Vanessa,
Thank you for your review.
I am so sorry that there were issues with the two items you ordered.
I have just received your email, and as I write in the reply, we will of course love to exchange the size and replace the bra <3
Our standards for quality are very high so we would love to send you the products you need in their normal good quality.
I will await you reply on email.
Best regards,
Alexandra Rosenkilde
Customer Care manager
Beautiful underwear
This underwear is beautiful and super comfortable. I am very happy for my purchase. Accurate and fast shipment
14 de maio de 2022
Resposta da Underprotection
Dear Elena,
Thank you so much <3
Best regards,
Alexandra Rosenkilde
Customer Care manager
Resposta da Underprotection
Dear Daniel,
Thank you very much :-)
Best regards,
Alexandra Rosenkilde
Customer Care manager
Resposta da Underprotection
Dear Merel,
Thank you very much <3
Best regards,
Alexandra Rosenkilde
Customer Care manager
Excellent customer service
Excellent customer service! Helped me find a solution for sizing of bras.
6 de maio de 2022
Resposta da Underprotection
Dear Jennapher,
I am so glad that we could find a good solution for you, and thank you for the kind review <3
Best regards,
Alexandra Rosenkilde
Customer Care manager
Their sizing guide is incorrect
Their sizing guide is incorrect. Please refrain from buying lingerie from this brand. If you order a lingerie set, this falls below the minimum order amount which means that if you order from a European country, you pay 10 euros to ship it to you and 20 euros for the return. You lose 30 euros, while the whole point of the sizing guide is to prevent that these things happen. Underprotection forgets the S in ESG....
4 de maio de 2022
Avaliação não solicitada
Resposta da Underprotection
Dear Sien,
As I have replied to your emails, we are very sorry that you feel that way, and would have loved to exchange the items for you as written. You are welcome back anytime if you change your mind.
The shipping cost conditions is clearly stated on our Customer Care site, as well as in the emails I wrote to you, explaining them.
We would love to offer free shipping, but it is unfortunately not possible at this point in time.
Best regards,
Alexandra Rosenkilde
Customer Care manager
Resposta da Underprotection
Dear Katarina,
Thank you so much <3
Best regards,
Alexandra Rosenkilde
Customer Care manager
Customer service was perfect
Customer service was perfect! Really! Nothing to say - love your Pajamas!
14 de abril de 2022
Resposta da Underprotection
Dear Karin,
Thanks a million for the review, we love that you love it <3
Best regards,
Alexandra Rosenkilde
Customer Care manager
Resposta da Underprotection
Dear Larissa,
We are so glad that your experience with us lived up to your expectations <3
Thank you for the generous review!
Best regards,
Alexandra Rosenkilde
Customer Care manager
Lækker kvalitet og design
Meget god oplevelse at handle på Underprotections webshop - Lækker kvalitet, design og super service! De varmeste anbefalinger herfra :)
1 de abril de 2022
Avaliação não solicitada
Resposta da Underprotection
Kære Lene,
Tusinde tak for den fine anmeldelse <3
De bedste hilsner fra
Alexandra Rosenkilde
Customer Care manager
I love the products of this shop
I love the products of this shop! Very fast delivery. Thank you!
5 de março de 2022
Resposta da Underprotection
Dear Jo,
Thank you so much for your kind review <3
Best regards,
Alexandra Rosenkilde
Customer Care manager
Viel zu hohe Versandkosten und man…
Viel zu hohe Versandkosten und man sieht die tatsächlichen Versandkosten bzw. retour erst wenn man genauer nachschaut. Es sollte viel einfacher ersichtlich für den Kunden sein. Bei einem Einkauf von 30€ habe ich 20€ für den Versand bezahlt :( hätte ich das eher gewusst hätte ich niemals bestellt oder die Ware behalten!!
23 de fevereiro de 2022
Avaliação não solicitada
Resposta da Underprotection
We are of course sorry you feel that way. It is not our intention to leave you with a bad experience when shopping with us <3
We try to make the shipping terms as transparent as we possibly can, which is why everything is stated on our Customer Care site: https://underprotection.eu/pages/delivery-returns
And our customers are always more than welcome to write either on our chat or email: customercare@underprotection.dk if they have any questions regarding our policies.
Best regards,
Alexandra Rosenkilde
Customer Care manager
Resposta da Underprotection
Thank you so much <3
Det lækreste lingeri❤️
6 de fevereiro de 2022
Resposta da Underprotection
Kære Karen,
Tusinde tak <3
Med venlig hilsen
Alexandra Rosenkilde
Customer Care manager
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