I had to contact customer service and was helped out immediately. Instructions were clear and the responses were so polite. I hadn't bought anything from UV in a while, I've gain some weight and I'm a... Ver mais
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Veja o que dizem as avaliações
Had decent quality clothes 3+ years ago but the quality of clothes are an absolute scam. I got a dress that I've gotten in the past and the material is now so see through I can see freckles.
A empresa respondeu
The customer service here is amazing. I realized that I placed an order and forgot to use a coupon code. I also had used a gift card to pay for part of the order. I emailed them and asked if there... Ver mais
This was my first time ordering from unique vintage. Great customer service! I absolutely love the swing dress I ordered and it fits perfectly! I will be ordering from unique vintage again!
Detalhes da empresa
Informação fornecida por fontes externas variadas
Created by a woman for women, Unique Vintage celebrates the iconic, flirty fashion of the past with modern, ready-to-wear designs for today’s woman. Started in 2000, uniquevintage.com was founded by Katie Echeverry, a vintage fashion lover who would spend her weekdays working in pharmaceutical sales and her weekends on the hunt for vintage dresses to sell on the website she had started as a fun weekend hobby. Quickly recognizing that high quality vintage items were very hard to find, Katie took a chance and began adding vintage-inspired dresses to her site, seeing sales skyrocket almost immediately. This was all it took for Katie to know that her weekend hobby was much more than just that, leading her to ditch the doctor’s offices and take on UV full time. As UV’s business continued its path of exponential growth, Echeverry opened a 4,600-square-foot brick and mortar boutique in 2008. This storefront location has stood as an iconic destination on the historic vintage row of Magnolia Boulevard in downtown Burbank since. In August 2015, Unique Vintage unveiled its first major renovation since its initial opening. Despite having several opportunities to move her business out of her hometown, Echeverry has remained committed to maintaining her local roots for the company. She cares deeply about the city of Burbank and prioritizes the store’s contribution to Magnolia Park. Since those early days, Unique Vintage has continued to grow, launching its very own Unique Vintage brand label to better serve the needs of the UV girl, while continuing to carry the retro-inspired labels that helped to put UV on the map. Building on the Unique Vintage label, UV has also launched exclusive collaborations with Barbie, Pantone, Coca-Cola, Universal Monster and more.
Informações de contato
2830 N. Ontario St., 91504, Burbank, Estados Unidos
- 1-800-721-6589
- service@uniquevintage.com
- unique-vintage.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Atrocious Quality
Had decent quality clothes 3+ years ago but the quality of clothes are an absolute scam. I got a dress that I've gotten in the past and the material is now so see through I can see freckles.

Resposta da Unique Vintage
Cute dress!
This was my first time ordering from unique vintage. Great customer service! I absolutely love the swing dress I ordered and it fits perfectly! I will be ordering from unique vintage again!
I had to contact customer service and…
I had to contact customer service and was helped out immediately. Instructions were clear and the responses were so polite. I hadn't bought anything from UV in a while, I've gain some weight and I'm a little shy about buying clothes, but I absolutely loved my new purchases. Great quality and I feel so pretty.
Wonderful Customer Service
The customer service here is amazing. I realized that I placed an order and forgot to use a coupon code. I also had used a gift card to pay for part of the order. I emailed them and asked if there was any way they could cancel the order so I could try again with the coupon code and she adjusted the price and refunded the difference to me right away. Very friendly and helpful. The clothes at this store are adorable too, I shop here regularly!
Order and other issues
I am extremely disappointed with my recent experiences with this company. I ordered a swimsuit for my daughter for $54.42, and they sent me the completely wrong item. They admitted there was an error in their product listing and stated that I could return the item for a full refund. The swimsuit was never used or worn, yet I still had to take time out of my day to repackage it, secure it, and wait nearly 30 minutes in line at USPS just to send back an item I didn’t order.
Despite their statement that I would receive a full refund, the company only issued a partial refund.
While dealing with that issue, I placed another order for shoes and a dress. The shoes arrived, but the dress never did. When I reached out about the missing item, the company claimed they couldn’t “find” my order. I ultimately had to dispute the charge through my credit card company because there was no resolution on their end.
The quality of their items has declined, and their customer service has become atrocious. Between incorrect items, missing orders, partial refunds, and the amount of time I had to spend fixing their mistakes, I will not be ordering from them again.

Resposta da Unique Vintage
UV used to be my go- to for costuming- not anymore!
UV used to be my go- to for costuming, but their customer service has really declined over the past year or so. Three times, I’ve had an order “confirmed”, only to find out days and days later that it’s now “out of stock” and my purchase price is to be refunded days after that! Why confirm an order and take the money if the item isn’t available? Once, I get, but this has now happened to me personally three times in the last year. I’m a costumer, and it creates a needless professional emergency. Clean up your act, Unique Vintage!

Resposta da Unique Vintage
Excellent customer service
I have shopped with Unique Vintage many times over the last few years.
They carry quality products, and they have a fair return policy.
Recently I ordered a leopard print skirt. The tracking number showed my package was delivered, but it was nowhere to be found on my property nor had any neighbors found it. I contacted customer support, and they were prepared to give me a one time store credit even though I had not purchased the package insurance. However, my package did finally show up next door at my parents house a few days later. Excellent customer service though.
First Time Customer
I bought a kimono and it is both beautiful and made well. I love the unique designs and styles that UV offers. The variety is nice as well. Shipping took a little bit but also not extremely long, I’d personally consider it standard. I only got the one item and didn’t need customer service, but as a first time customer I’m happy with my purchase and would definitely purchase again.
Inclusive
A wonderful ethical company who promote inclusivity and say no to hate. That alone gets 5 stars in the current climate.
Unique Vintage offers very high quality…
Unique Vintage offers very high quality items at affordable prices. They are unique and I have been very pleased with everything I have ever gotten from them.
I placed my first order and received it…
I placed my first order and received it quickly. The items I ordered were all too large but it’s my first order with this company so that’s not uncommon, I’m still getting familiar with the brand. I placed an order for exchange (free) and received a pre paid shipping label. I opted for immediate exchange ($1) and shipped my goods back next day, my exchange items are already on the way! All items were of of great quality and exchange was fast and easy!
5-Star Review for Unique Vintage
I waited until the last minute to order a dress for a work event and was really hoping the expedited shipping would come through in time. It arrived exactly when I needed it, fit beautifully, and turned out to be the perfect choice for our 4th of July work party! I had ordered from Unique Vintage several years ago and was thrilled to have the same wonderful experience again. Thank you, Unique Vintage, you’ve made me a loyal customer for life!
Non delivery & no response
Ordered two dresses from Unique Vintage on the 5th July 2026
The tracking number is invalid & have e-mailed twice asking what is happening with this order?
Super disappointed with the shop

Resposta da Unique Vintage
If you like compliments buy Unique vintage
Unique vintage does not disappoint. Their clothing is true to size. The quality is better than the pictures I love that they have coordinating sets super cute accessories. I love their statement pieces. I am always receiving compliments on all my unique vintage pieces. Ordering is easy delivery is quick.
My Go-To Store for Vintage Looks
When not buying true vintage, I buy from Unique Vintage. They always have that perfect party or special occasion dress. Also, my experience with their customer service has always been top notch. Every time I wear my UV dresses, I get compliments too.
I have been buying from them for years, reputable company
I have been buying from them for years. Consistently get quality items that match the price I pay for the item. I think 80-90 percent of the dresses I own come only from this store. Cute, quality, unique clothes. Overall every time I return something or use customer service I get a response or expected service. Rarely it will take a long time for the refund to get processed or put in my account. Then I just send them an email about the matter through their customer service line and it is quickly handled.
Unique vintage one of my favorites!
Unique vintage is one of my favorite stores! I had to use customer service today for a mistake on my end. They were quick to help and handled everything. My issue was quickly resolved. Great customer service as always!
Amazing Customer Service
I have not had the pleasure of seeing the great clothes just yet, but their customer service has been top notch.
When I needed help with an order I was able to contact someone immediately who knew exactly what to do and was so kind! Even if the clothes aren't your thing, I know you'll be taken care of.
Unique Vintage is a store like no other
Unique Vintage is a store like no other. The retro look clothes are wonderful. I love the dresses from the fifties and the website has hundreds to choose from. Lots of fit-and-flare dresses in lots of fun quality fabric. The also collaborate with of companies like Disney, "I Love Lucy" ,"The Wizard of Oz" and many more. The variety is seemingly endless with new styles added all year long. I have over 100 dresses from UV and I wear them with petticoat. I love my wardrobe and just received three new dresses this week. They have fun shoes, skirts, and accessories. One thing I love is that they sell all sizes xs- 5X. I get compliments every day on my wardrobe. Deliveries are quick and the have a generous return policy. Look through their entire inventory, you are sure to find outfits that you cannot live without.
Isabelle B
I recently purchased the black and…
I recently purchased the black and white Maines western jumpsuit and wore it onstage for a recent performance, it was a hit! It was so comfortable and looked great in the pictures and videos,A+! I have been a satisfied Unique Vintage client for years and will be for years to come.
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