I had to contact customer service and was helped out immediately. Instructions were clear and the responses were so polite. I hadn't bought anything from UV in a while, I've gain some weight and I'm a... Ver mais
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Veja o que dizem as avaliações
Had decent quality clothes 3+ years ago but the quality of clothes are an absolute scam. I got a dress that I've gotten in the past and the material is now so see through I can see freckles.
A empresa respondeu
The customer service here is amazing. I realized that I placed an order and forgot to use a coupon code. I also had used a gift card to pay for part of the order. I emailed them and asked if there... Ver mais
This was my first time ordering from unique vintage. Great customer service! I absolutely love the swing dress I ordered and it fits perfectly! I will be ordering from unique vintage again!
Detalhes da empresa
Informação fornecida por fontes externas variadas
Created by a woman for women, Unique Vintage celebrates the iconic, flirty fashion of the past with modern, ready-to-wear designs for today’s woman. Started in 2000, uniquevintage.com was founded by Katie Echeverry, a vintage fashion lover who would spend her weekdays working in pharmaceutical sales and her weekends on the hunt for vintage dresses to sell on the website she had started as a fun weekend hobby. Quickly recognizing that high quality vintage items were very hard to find, Katie took a chance and began adding vintage-inspired dresses to her site, seeing sales skyrocket almost immediately. This was all it took for Katie to know that her weekend hobby was much more than just that, leading her to ditch the doctor’s offices and take on UV full time. As UV’s business continued its path of exponential growth, Echeverry opened a 4,600-square-foot brick and mortar boutique in 2008. This storefront location has stood as an iconic destination on the historic vintage row of Magnolia Boulevard in downtown Burbank since. In August 2015, Unique Vintage unveiled its first major renovation since its initial opening. Despite having several opportunities to move her business out of her hometown, Echeverry has remained committed to maintaining her local roots for the company. She cares deeply about the city of Burbank and prioritizes the store’s contribution to Magnolia Park. Since those early days, Unique Vintage has continued to grow, launching its very own Unique Vintage brand label to better serve the needs of the UV girl, while continuing to carry the retro-inspired labels that helped to put UV on the map. Building on the Unique Vintage label, UV has also launched exclusive collaborations with Barbie, Pantone, Coca-Cola, Universal Monster and more.
Informações de contato
2830 N. Ontario St., 91504, Burbank, Estados Unidos
- 1-800-721-6589
- service@uniquevintage.com
- unique-vintage.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love this brand
Love this brand! I ordered something and part of it didn’t ship and I couldn’t tell why! Sheela got back with me quick and kept me in the loop and everything was fixed, great customer service! :)
I love Unique Vintage!
I love Unique Vintage! Their clothes are always high quality, as well as very flattering (I always get compliments in my UV dresses)! I also love how quickly I receive my packages without even paying an expedited fee. Overall, my favorite website for ordering new fun clothes!
I have ordered several pieces from…
I have ordered several pieces from Unique Vintage, and I have mixed feelings.
The positives are easy: Good customer service, the designs are absolutely gorgeous, the sizing is inclusive, and the fit is consistently excellent. As a plus-size customer, it's refreshing to find vintage-inspired clothing that actually flatters my body. The styles are unique, feminine, and unlike what most brands offer.
Unfortunately, the fabrics are where Unique Vintage really lets itself down.
The vast majority of their clothing is made from polyester, and even when they use natural fibers like cotton, the fabric quality often feels rough and uncomfortable against the skin. Many pieces look beautiful but simply aren't enjoyable to wear, especially during warmer weather. At these price points, I expect fabrics that feel soft, breathable, and comfortable, not materials that feel cheap or trap heat.
Clothing isn't just about how it looks, someone has to wear it. Fabric quality matters just as much as design.
It's honestly frustrating because I want to love this brand. If Unique Vintage started using higher-quality natural fibers or better blends like cotton, linen, or viscose, I would happily buy much more from them.
The potential is incredible. The styles and fit deserve fabrics that match their quality.
Terrible experience
Terrible experience. Ordered for 60th birthday party with plenty of time (over a month) for delivery. Nothing arrived. Tried emailing 3 times, finally got a response saying "it looks like your order got lost in transit after it was shipped, we've refunded you" and that was that! Gutted, not even a 'would you like us to send another?'. I responded 'no I want this dress can't you resend?' NO RESPONSE! Never again. They're still spamming me with 'specials'!!

Resposta da Unique Vintage
I received a really well-made garment…
I received a really well-made garment that I’m gonna enjoy wearing this summer!
Excellent Customer Service and Follow-Through
I recently had a return issue with Unique Vintage, and I was very impressed with how it was ultimately handled.
There was a discrepancy involving two items from my return, and I was concerned that they had been lost. After I contacted customer service, Sheela took the time to work with the Returns Team, investigate the issue, and continue following up until the missing items were located and my refund was processed.
Throughout the process, Sheela was professional, courteous, and responsive. I truly appreciated her persistence and willingness to help resolve the matter. Customer service can make all the difference when an issue arises, and she went above and beyond to ensure everything was taken care of.
Thank you to Sheela and the Unique Vintage team for helping bring this matter to a successful resolution. I greatly appreciate the assistance and the excellent customer service I received.
I love shopping at unique vintage
I love shopping at unique vintage! I find the best clothes there for every occasion that no one else will ever wear. I love 60s vintage style clothes and outfits that say FUN! I love that the business is in the USA and their customer service is quick and helpful. I often buy gifts for sister and friends who also love FUN clothes!!
Smooth Returns
I had a very good experience when I needed to return some items. (I bought multiple sizes of a brand I’d never tried before.) Sheela in Customer Service helped me through the process and was very patient with all my questions! Throughout the process, the communication was really good.
I made a mistake and ordered the wrong…
I made a mistake and ordered the wrong size. The rep was quick to offer me a solution to correct before it shipped. So happy.
Good Quality, Terrible Everything Else
The dress I got is great quality, it’s not Unique Vintage branded of course but it’s a testament to the fact that they do sell quality clothing. However, everything that is their own responsibility is terrible. I got “up to 6 day” shipping and didn’t receive my dress until 3 weeks later. This put me in a terrible situation when the dress didn’t fit, and now I’m stuck searching in person for a dress with 3 days to spare. Their size guide was unhelpful, so I took a chance but gave myself time. Joke is on me I guess. Also when I checked on my order several times, they were pretty slow to respond and rude when they finally did. Asking me to please give them some patience and such. I feel like 6 day shipping that arrives in double that time is beyond patience, but ok. Definitely won’t order from here again

Resposta da Unique Vintage
Very unimpressed
Very unimpressed. I had one order cancelled as their inventory wasn’t up to date then I ordered again and their useless shipping partner 17track didn’t bother trying to deliver the parcel to my shop which is open everyday except Sunday. Now I have to wait for the parcel to return to Unique Vintage before i can get a refund which may take weeks. Not recommended. 😡

Resposta da Unique Vintage
Hit or miss
I love some of the clothes I've bought on their site. Some are amazing, high quality. Some are made so cheap. Their sizing is all over the board. I'm usually a 6/M. Sometimes it fits, sometimes I'm swimming in it, sometimes it's way too tight. Which leads to the rub. Their exchange process is a nightmare. I sent an item in for an exchange and they charged me an additional $40 because the dress was no longer on sale! I had to fight that. They've missed issuing credits, you have to track your refunds. And I've ordered stuff that the "forgot" to ship.
I'd love to keep ordering the clothes but I can't stand the customer service. It's not worth it.

Resposta da Unique Vintage
Do NOT recommend
Scam company. Will spam your email when selecting to opt out, website does not work properly, will charge to for returns even when purchasing free return option, then when given return options will only provide those with a fee. Would highly recommend taking your business elsewhere. Edited 6/8/26: The company was given the opportunity to make it right and did nothing until posting a complaint online. While the company does have some nice products, their website is glitchy and customer service does not account for this unless you escalate by complaining online. It’s a shame, they have some cute stuff, but I won’t purchase again due to other technical issues and the customer service.

Resposta da Unique Vintage
really cute, quality clothing
I've been a Unique Vintage customer for several years, have placed countless orders with them and been extremely pleased with virtually all my purchases. The quality is good, customer service very responsive and I've never had any issues with shipping or refunds. I love the vintage vibe where I can find clothing not readily available on other sites. Especially love their prints! (I have everything from cowgirl prints to cats, rainbow petticoats and retro swimsuits, all very cute!
Phenomenal clothes and service
Phenomenal clothes and service. Long-time customer and go-to place when I have an event coming up and need something unusual and lovely. On a recent order, they had a coupon offered on a dress that was not actually eligible for the coupon, but still honored the coupon price (even after I had placed the order). They sent that part of the refund so quickly and the customer service agent, Sheela was wonderful. Thank you!
Fantastic company
Fantastic company. So many vintage style clothing in a range of sizes, brands, and prices. They offer affordable payment plan options as well, amd everything is gipped quickly.
excellent customer support!
I ordered the green and pink swing…
I ordered the green and pink swing dress off of this site; and I absolutely love it! The quality is so nice. I was able to use my iron on it with no issue to remove a few wrinkles. I definitely would buy from this site again- whether it be dresses, some petticoats, etc. love it! :)
I LOVE the brand Unique Vintage
I LOVE the brand Unique Vintage! I love their stylish modern take on beloved classic looks and their themed designs, plus the overall good quality of their garments - I personally have had no issues with anything I purchased from UV falling apart or fraying too soon with proper care, etc. - plus I love their support of PRIDE and its community ❤️ 💜 ♥️ 😀 💕 💙
Unique Vintage for the Win!
I've shopped with Unique Vintage for several years and have never had any issue with returns or exchanges. Customer service has always been very thorough and helpful. Delivery is always quick. I like their collaborations, like the Barbie line, and I love their distinct look. I think the quality of the clothes is on point with the price. I find their dress cuts flattering such as the Stephanie dress and the Shopper dress. I have zero complaints and will purchase from them again in the future.
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