Ordered two customized posters ("Soccer Life Lessons") for my young two boys. They came exactly as ordered and as portrayed online. Customization included jersey color, number and name; hair style/c... Ver mais
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Veja o que dizem as avaliações
Item showed up with the wrong color hair in the picture, dark brown…my son has dirty blinde hair. All the other customizations were correct. I contacted the seller and they said I had to pay $25 to... Ver mais
Everything about this experience was great! I thought it was so creative to be given the option to choose colors down to the tiniest detail! Really makes it even more personalized. Loved how you can... Ver mais
A empresa respondeu
I made a mistake during the ordering process , i accidentally missed something and 100% my fault. I called not expecting anything but the way they handled the situation , the kindness and understandin... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de Materiais Artísticos
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
Escrito pela empresa
At Unitrophy, we focus on Art & Technology with the desire to assist our customer in finding the Unique Personalized Gifts for their beloved ones. We provide personalized poster, canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more.
Informações de contato
1043 Garland Ave, 95126, San Jose, Estados Unidos
- +1 (408) 877-3366
- support@unitrophy.com
- unitrophy.com
The wait time is too long to begin…
The wait time is too long to begin with. I asked them to to print my sons name and they use my profile name. I asked them to use my son school name, and they decide to print motocross. I’m not happy with the job. I don’t recommend.
6 de janeiro de 2023
Resposta de Unitrophy.com
Hi Melesio Martinez,
Thank you for your feedback!
We are sincerely sorry that our product did not meet your expectation.
We noticed your issue and we have sent you an email to give you further support in this case via support@unitrophy.com. Please check your mailbox and response to us. Then we could assist you better in this matter. We hope that you have a better experience when shopping with us.
Thank your for your time and we look forward to hearing from you soon.
Have a great day!
- Unitrophy Team -
Very high quality and attention to…
Very high quality and attention to detail!! Our trophy arrived very quickly and was well packed. I can highly recommend this merchant!!
6 de janeiro de 2023
Resposta de Unitrophy.com
Hi Robert Adams,
Thank you so much for your kind words!
We are so pleased you're enjoying our product! We’ve passed your feedback on to our product team and know they’ll be thrilled to hear how much you love it. Please let us know if there is anything else we can help you with. We look forward to helping you with a new product in the future!
- Unitrophy Team -
It's taken way too long for this hat to…
It's taken way too long for this hat to be delivered my husband's birthday is today and I was hoping it would be here but somewhere in China it is I will never recommend this company to anybody very terrible service
14 de dezembro de 2022
Resposta de Unitrophy.com
Hi Michelle Sizemore,
Thank you for your feedback!
We are so sorry for all the inconvenience in this case.
According to our previous email, we mentioned clearly the shipping time of the order for you. Hope for your understanding. Besides, after contacting our shipping carrier and kindly inform you that your order is still in the shipping process as normal. Hence, please be patient to wait for your order and understand for us. Meanwhile, we will contact our shipping carrier to push your package to arrive as soon as possible for you. We sent you the update and the estimated delivery time of the order to your email, please check it for further shipping information.
If you have any questions or concerns, kindly let us know at support@unitrophy.com.
Have a great day!
Really Cool Heartfelt Photo
Beautiful photo that looks just like my son as a goalie on the ice. His name, jersey color and helmet, pretty much everything you can think of for self personalization. Love 💗 it! Could not have spoke better words to him.
20 de dezembro de 2022
Resposta de Unitrophy.com
Hi Tabatha Siriphokha,
Thanks so much for taking the time to leave a review about our products. Our customer feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit one of our stores. Thanks for choosing to shop with us!
- Unitrophy Team -
It looks even better than could have…
It looks even better than could have hoped for. I see my Son from behind as the Goalie in his own equipment. Being able to Customize everything was great.
2 de janeiro de 2023
Resposta de Unitrophy.com
Hi Gregg Pospisil,
Thank you so much for your kind words! Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using our product and we also desire to express our thanks to you for your feedback. We couldn’t create/provide the product and service without great customers like you! Thanks for choosing us, and we can’t wait to help you again!
Thanks again and Happy Holidays!
- Unitrophy Team -
Christmas gift
I have never received my order it was suppose to be a Christmas gift this is now 12/31/2022 still has not arrived
31 de dezembro de 2022
Resposta de Unitrophy.com
Hi Carol Padgett,
Thank you for your feedback!
We are so sorry for the shipping delays that caused you lots of inconvenience in this case.
According to the timeline on our website, our Christmas cut-off delivery time for caps is November 21 so your order will be late a few days after Christmas. Hope for your understanding. Besides, after contacting our shipping carrier and kindly inform you that your order is still in the shipping process as normal. However, it might have not been scanned yet due to the increasing amount of goods, which caused the lack of online updates. Hence, please be patient to wait for your order and understand for us. Meanwhile, we will contact our shipping carrier to push your package to arrive as soon as possible for you. We sent you the update and the estimated delivery time of the order to your email, please check it for further shipping information.
If you have any questions or concerns, kindly let us know at support@unitrophy.com.
Have a great day!
Football canvas!! So emotional !
I purchased this canvas for my husband to give to my son for Xmas! I never expected the emotions my 8 year old son would have when he opened this gift! He immediately stated crying and gave his daddy the biggest and longest hug! I was in tears! I wish I had recorded the entire moment !!
25 de dezembro de 2022
Resposta de Unitrophy.com
Hi Courtney Lee,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
- Unitrophy Team -
Resposta de Unitrophy.com
Hi Brandy Leber,
Thank you for your feedback!
We are so sorry for the shipping delays that caused you lots of inconvenience in this case.
After contacting our shipping carrier and kindly inform you that your order is still in the shipping process as normal. However, it might have not been scanned yet due to the increasing amount of goods, which caused the lack of online updates. Besides, our shipping carrier stated that there was a snowstorm in the area near our warehouse so it might cause some delays for all the shipments at this time. Hence, please be patient to wait for your order and understand for us. Meanwhile, we will contact our shipping carrier to push your package to arrive as soon as possible for you. We sent you the update and the estimated delivery time of the order to your email, please check it for further shipping information.
If you have any questions or concerns, kindly let us know at support@unitrophy.com.
Have a great day!
I bought it for a gift and they…
I bought it for a gift and they absolutely loved it!! Y’all done an amazing job!!
29 de dezembro de 2022
Resposta de Unitrophy.com
Hi Mindi Newell,
Thanks so much for your feedback! It makes our day to hear about how much our customers love our product and the great service they’ve received from our team. We have passed on your review to our team and look forward to serving you again in the near future.
Thanks again and Happy Holidays!
- Unitrophy Team -
Resposta de Unitrophy.com
Hi Nicole Vaughn,
Thank you for your feedback!
We are so sorry for the shipping delays that caused you lots of inconvenience in this case.
After contacting our shipping carrier and kindly inform you that your order is still in the shipping process as normal. However, it might have not been scanned yet due to the increasing amount of goods, which caused the lack of online updates. Besides, our shipping carrier stated that there was a snowstorm in the area near our warehouse so it might cause some delays for all the shipments at this time. Hence, please be patient to wait for your order and understand for us. Meanwhile, we will contact our shipping carrier to push your package to arrive as soon as possible for you. We sent you the update and the estimated delivery time of the order to your email, please check it for further shipping information.
If you have any questions or concerns, kindly let us know at support@unitrophy.com.
Have a great day!
As expected
Goods were delivered promptly and as ordered. All in all a good experience.
28 de dezembro de 2022
Resposta de Unitrophy.com
Hi Dale Lounsbury,
Thank you so much for your kind words! Your review made our day, Dale. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using our product and we also desire to express our thanks to you for your feedback. We couldn’t create/provide the product and service without great customers like you! Thanks for choosing us, and we can’t wait to help you again!
Thanks again and Happy Holidays!
- Unitrophy Team -
I ordered December 8th it's now…
I ordered December 8th it's now December 30th and I still haven't received my order almost a month and I've gotten nothin that's ridiculous
8 de dezembro de 2022
Resposta de Unitrophy.com
Hi Monica Fincham,
Thank you for your feedback!
We are so sorry for the shipping delays that caused you lots of inconvenience in this case.
After contacting our shipping carrier and kindly inform you that your order is still in the shipping process as normal. However, it might have not been scanned yet due to the increasing amount of goods, which caused the lack of online updates. Besides, our shipping carrier stated that there was a snowstorm in the area near our warehouse so it might cause some delays for all the shipments at this time. Hence, please be patient to wait for your order and understand for us. Meanwhile, we will contact our shipping carrier to push your package to arrive as soon as possible for you.
If you have any questions or concerns, kindly let us know at support@unitrophy.com.
Have a great day!
Mom and Me Soccer poster …
I bought the Mom and Me Soccer poster for my 11 year old son. He LOVES it!! I could tell when he opened it that he got choked up a bit. This poster was the perfect gift ❤️
25 de dezembro de 2022
Avaliação não solicitada
Resposta de Unitrophy.com
Hi Kellie Lievens,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
- Unitrophy Team -
Football poster
The person I bought the football poster for, just loved it and was all smiles!! I like that you can pick the uniform to match our team!! Just love getting the number and name on it makes it more personal and Special!!
Thank you! I’m sure I will be ordering more things in the future!!
25 de dezembro de 2022
Avaliação não solicitada
Resposta de Unitrophy.com
Hi Cheryl Klouser,
Thank you so much for your kind words. Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Have a great day!
- Unitrophy team-
Dad and Son picture
The canvas picture I ordered is amazing. Can’t wait for my son to open on Christmas morning.
23 de dezembro de 2022
Avaliação não solicitada
Resposta de Unitrophy.com
Hi John,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
- Unitrophy Team -
I got the larger print and then framed…
I got the larger print and then framed myself and I’m so happy I went with the large print. The paper was thick and great quality. I also loved how you could pick the sport, colors of all the equipment, background of where they play, and out their name on the jersey. My son is going to love it.
19 de dezembro de 2022
Avaliação não solicitada
Resposta de Unitrophy.com
Hi Gloria,
Thank you so much for your kind words. Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Have a great day!
- Unitrophy team-
Experience and Quality is Fantastic
Everything about this experience was great! I thought it was so creative to be given the option to choose colors down to the tiniest detail! Really makes it even more personalized. Loved how you can see it while you build it to see how colors work together. Gave you updates along the way with shipping. Final product looked amazing exactly how it looked and the quality with the canvas was outstanding. Very happy how it came out.
12 de dezembro de 2022
Avaliação não solicitada
Resposta de Unitrophy.com
Hi Lisa H,
Thank you so much for your kind words. Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Have a great day!
- Unitrophy team-
This was amazing
This was amazing. Thanks so much. I will definitely recommend to someelse
17 de dezembro de 2022
Avaliação não solicitada
Resposta de Unitrophy.com
Hi Ralph Freke,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
- Unitrophy Team -
Extremely Satisfied
After a very bad experience on Etsy ordering a keepsake for our three grandson's football season, I found Unitrophy.com. I ordered with ease and within two weeks, my three canvas prints were delivered by FedEx in two separate shipments. I was nervouse about the second shipment not arriving in time for Christmas and contacted Customer Service. Anna was extremely helpful and professional. Well done!
We are so VERY PLEASED with the product and the quality of this product. We have 9 more grandchildren coming up and please know that we will be turning to Unitrophy first and foremost. A great company! I would highly recommend them.
12 de dezembro de 2022
Avaliação não solicitada
Resposta de Unitrophy.com
Hi Maureen,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
- Unitrophy Team -
Non-existent Service to change order
I needed to make a change to my order and the email said I had up to 8 hrs to do so. But needed to contact their service team. They do not pick up their phone, nor have they answered any of my emails. So now will fall outside that window, because no one on their side answers. Horrible, misleading service. So please be warned you will not be able to change anything, even following their guidelines.
11 de dezembro de 2022
Avaliação não solicitada
Resposta de Unitrophy.com
Hi Jenny do Forno,
Hope you are doing well!
We are so sorry for the late reply to your email due to the weekend.
Kindly inform you that we are willing to support you in changing the order as you request. Could you please check the order again and tell us more detail about your changing requests via your email? Then we could update your order as soon as possible for you. We appreciate your patience and sympathy for us in this matter.
Thank you for your time and we look forward to hearing from you soon.
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