Bed not delivered within time frame indicated. Tried to contact company via online form, email and phone several times. NO response whatsoever. They don't answer the phone, don't reply to emails and... Ver mais
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Veja o que dizem as avaliações
Order was placed and payment made. We were advised that the item would be delivered within 3- 10 days. We did not hear anything from them at all but waited until the 11th working day before chasing. M... Ver mais
The headboard is very well made, well padded and colour as described. Good solid struts which exactly fitted the existing screws on the bed.Its bigger in height and heavier than I anticipated. Probabl... Ver mais
A empresa respondeu
Only giving 2* as this company deserves nothing more. Absolute shocking service and diabolical correspondence...Two telephone numbers and nobody there who picks up the phone. The dial tone just... Ver mais
Detalhes da empresa
Escrito pela empresa
At Universal Beds we pride ourselves on providing high quality home furnishings with an unparalleled customer experience. Universal Beds offer a wide range quality beds and home furnishings and have a reputation for supplying products with painstaking quality control and an unparalleled ability to source the finest natural materials available. We have a wide range of beds, mattresses, headboards, sofas & much more furniture with our catalogue being updated all the time.
Informações de contato
Reino Unido
- info@universalbeds.co.uk
- universalbeds.co.uk
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Never received fabric swatches despite…
Never received fabric swatches despite being advised that more would be sent
Swatches arrived quickly and the bed…
Swatches arrived quickly and the bed was delivered a week after we ordered it. The delivery was fantastic and was taken upstairs into the room we wanted. The bed looks amazing and finishes the room perfectly!

Resposta da Universal Beds
Headboard
Ordered a headboard which was damaged in transit. Replacement sent very quickly. Really good quality-much better than ones we had seen in stores and we paid a fraction of the price. 5* . Very pleased.
J.Spratt

Resposta da Universal Beds
Not received bed or refund had no…
Not received bed or refund had no success with contacting via email or telephone scam company
My bed is beautiful and made with such care
I am so happy with the quality of my bed .. I've bought a few, and even more expensive but this bed is beautiful 😍

Resposta da Universal Beds
Problem solved
Did not receive the bed what a waste of my time and money
Until the company got in contact around 2 months later apologise to me for what had happened due to bad staff and sent me a bed for free!! The bed is great quality and I’m very grateful for what they did for me thanks!!

Resposta da Universal Beds
Stay away if you value your money!
I bought 2 double beds, 1 superking headboard and 2 blanket boxes from this shop, it all looks good online. Both beds had issues where they couldn't be properly put together, there were staples sticking out of 1 of the divan beds and the feet couldn't be installed as the places for them were placed at an angle breaking the wood. Both blanket boxes were damaged, 1 beyond repair and the headboard is still to arrive. I rung repeatedly and sent emails. I never got a reply and no one answers the phone. Its a terrible company. Stay away!
Didn’t receive the bed!!
The most reasonable priced headboard I…
The most reasonable priced headboard I had found. Good quality and choice of styles/ colours etc. Fast delivery. Would recommend & use again.

Resposta da Universal Beds

Resposta da Universal Beds
Bed arrived with badly covered drawers
Bed arrived with badly covered drawers. I emailed and eventually got a response apologising and saying they would send replacements within a week. A month later they still hadn’t arrived so I emailed and called and can’t get a response. I wouldn’t use this company again!
Order a bed 6 January 2023
First of all, I would like to say my bed is fabulous, built nice and sturdy, high quality. had I few issues getting in contact with the company, customer service was poor, Then I got call, and everything was resolved, would just like to Thanks

Resposta da Universal Beds
No item received....issue now resolved
Had issues with this company but they have now been resolved ....
Good price for a nice sturdy bed
Good price for a nice sturdy bed. Fast and efficient delivery. Would not hesitate to use again.

Resposta da Universal Beds
If there was a no star awful company I…
If there was a no star awful company I was sent bed with the wooden base took two weeks to correct. Ask for a refund and request a return via Klarna it’s has been 1 month I have been ignored. Stay far from this company. I have ask Klarna to assist me .
Severely wrong measurements!!
The measurements of the bed is all wrong. The width was 20cm shorter!! Are you kidding me!!?? And the return it you have to pay over a 100£ and I only got a 40£ reimbursement for this error. And to date, the sizing has yet to be corrected on the website.
Avoid!!
Avoid!!! This is a scam. Paid and never received. Even the delivery company doesn't exist. Currently under investigation by my bank
I ordered a headboard and come broken…
I ordered a headboard and come broken the delivery driver took it back and never got a new one bad firm
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