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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Purchased Amflow MTB and took it home but after ride gears needed adjusting. Rang Stewart in the showroom , booked in following morning and sorted by Adam the mechanic, back riding late morning. Ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really cannot recommend this bike shop highly enough. Absolutely fantastic, friendly and knowledgeable staff. Everyone was extremely patient as I dithered over all the options and tried out numerous b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic service, personal email to say it had been dispatched (very quickly) and the bike we ordered is perfect.

Avaliado com 2 de um total de 5 estrelas

Bike had a front pannier carrier which was not set up correctly. I sent picture of the bike and this was discrepancy not picked up until i took the bike to my local bike shop. The advisor at UBikes... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta

Escrito pela empresa

We're not your average bike retailer. We eat, sleep, and breathe cycling, run by riders, for riders!


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

291 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Faultless

Delivered free on the day after ordering, Gears and brakes all well set up. Free toolkit to assemble bike.Troy Lee shorts thrown in. Excellent!

23 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Awesome, thanks for your review!

Avaliado com 5 de um total de 5 estrelas

They had one in stock!

I recently bought a brand new Trek Marlin 5 Gen 3 from Uprise Bikes because my local Trek shop couldn't (or wouldn't) source me one in the size & colour I wanted.
Well, I found the exact model & size at Uprise Bikes. Not only that but to my surprise they couriered it to me the very next day & at no extra cost. Free tools & bag too!
It worked perfectly well out the box
I am delighted with it

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Awesome, thanks for your review and happy riding!

Avaliado com 5 de um total de 5 estrelas

Exceptional company throughout

I purchased my Eovolt Afternoon Pro with Uprise recently, and have had nothing but impeccable service from everyone in the company.

The cycle-scheme provider my workplace uses is less than great, but at every step Uprise have kept me in the loop and informed (particular thanks to Mike @ Cycle Solutions for always giving first class service and going above and beyond). Delivery of the bike was exceptional and the free 1-month service was performed without fuss and to an extremely high standard. The staff at Fforestfach are incredibly knowledgeable and approachable, no matter the level of experience (or inexperience in my case!) with cycling and bicycles!

Since taking ownership of the bike, i've had a few teething problems but Nathan has helped me at every step. The rear fender on my bike had an issue and Nathan personally saw to it that this was resolved with the manufacturer, gave me a full rundown on the issue and what will be done, and then PERSONALLY delivered the replacement part to my home address (by bike, naturally). Absolutely outstanding service from a company that operated nationally, but still has that true "local bike shop" vibe.

You have nothing but my admiration and respect, to the entire team. Thank you!

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Thank you so much for your review, glad we could help and hugely appreciated!

Avaliado com 5 de um total de 5 estrelas

A very happy man

Recently purchased my new ebike here, it's the second bike I have purchased from this store now. The staff are extremely helpful and knowledgeable and helped me with my choice of what products would suit me best. I was undecided on what bike to purchase so the guys at the shop suggested I take the both bikes out for the day to help me choose my new rig and after that I finally found my fit. I will always take my business to uprise as I am always taken care of there. Top quality products and customer service.

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Awesome, really pleased that we could help, thanks for your review!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, great communication and very speedy delivery. Bike was delivered in perfect condition with great instructions. Would definitely recommend.

13 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Thanks very much for your review!

Avaliado com 5 de um total de 5 estrelas

Great price

Great price. Quickly delivered. Well packaged.

3 de fevereiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Excellent, thanks for your review!

Avaliado com 5 de um total de 5 estrelas

Really easy process to order

Really easy process to order. Ordered via cycle to work scheme (was sceptical at first but honestly really easy to use). No issues, really good. Very vast delivery also appreciated. Will use again.

5 de fevereiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Thanks very much for your review!

Avaliado com 1 de um total de 5 estrelas

I was sadly notified

I was sadly notified, even though it said it was in stock when I made my order had to be ordered from the supplier. This delayed my order and delivery date and was notified 3 days after I made the order, I therefore missed out on receiving it in time for a ride it was required for.

24 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

I'm sorry to read this, we use a real time stock system on our website so that if we don't have the item physically in our warehouse, we can source directly from the supplier but this will automatically update any delivery times on the product page and email confirmations. I completely understand your frustration here though and will look into if there is any further ways that we can clarify this.

Avaliado com 5 de um total de 5 estrelas

Excellent prompt service

Excellent prompt service. Bike was with me in less than 24hrs, well packaged and fully assembled. Great customer service, even honoured the price match promise. Wouldn't hesitate to recommend and use again myself.

14 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Excellent, thanks for your review!

Avaliado com 5 de um total de 5 estrelas

Prompt delivery of my new bike

Prompt delivery of my new bike , had a small problem with it which uprise sorted very quickly .

15 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Glad we could help, thank you very much for your review!

Avaliado com 4 de um total de 5 estrelas

Many good points

The price was very competitive. Ordering involved more steps than seemed necessary, with too many nudges towards setting up an account. The confirmation email took a long time to arrive and attempting confirmation with the chatbot failed dismally due to lack of response. Very much on the plus side, delivery was three days AHEAD of prediction!

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Thank you very much for your review and your feedback regarding the chat function, we don't use automated chatbots and our advisors must have been busy on other live chats so do apologise for this frustration. I am pleased to read we were able to get your order to you quicker than anticipated so thank you again for taking the time to leave your feedback!

Avaliado com 5 de um total de 5 estrelas

New bike order

Great service fast free delivery updated regularly about order no problems highly recommend

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

That's great to hear, thanks for your review!

Avaliado com 5 de um total de 5 estrelas

Purchased a fantastic e-mtb from these…

Purchased a fantastic e-mtb from these guys, delivery was super fast n the bike is brilliant. Needed more help with some other products I wanted n the help n advice was second to none! I would definitely recommend Uprise to anyone considering buying anything bike related. Very happy with everything from start to finish 👍🏼

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Amazing, thank you very much for your review!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Super quick delivery. Bike all made up for delivery, we just had to put the pedals on.
Nice little tool bag too.
Cannot fault anything. Super service, thank you

8 de janeiro de 2025
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Awesome, thank you very much for your review!

Avaliado com 5 de um total de 5 estrelas

Very happy with helmet I got from…

Very happy with helmet I got from Uprise Bikes - best price I could find, came quickly considering it was Xmas and packaged in a nice box too

28 de dezembro de 2024
Avaliação não solicitada
logotipo da Uprise Bikes

Resposta da Uprise Bikes

Excellent, thank you very much for your review!

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