Upway Avaliações 233

Well, let’s start with the fact that I never received the bike! I only get lip-service from your customer care team with no action on locating the bike. They are asking me to forward any details I might receive from my FedEx claim. Pretty sure Upway would have a lot more pull than me as an individual. I feel as though Upway couldn’t care less if this bike is ever found.
Almost spending $6k for a bike and getting this lack of service is completely unacceptable.

Purchase, delivery, and assembly were easy. Was surprised that safety reflectors, front and rear, were not included. I can find elsewhere but can't think of a bike coming without any. Also, an owner's manual. I can obviously search online and find one, but a link in would have made it easier.

Purchase was simple. Bike was well packaged. Everything worked. No surprises.

Upway made an Ebike purchase easy. The bike was a good price and shipping was timely. The package arrived undamaged.

Easy to navigate and purchase a great bike! Very comfortable during the whole process. Excellent bike for the price.

Bike sent was as described and we were very happy with that. However it wasn't the right bike for my wife so we decided to return it which also went well. I respect and enjoy working with a company that does what they state. We got a good bike and ended up having to return it no fault to them and there was no issues in all of the process. Thank you will look to purchase again without hesitation

Bike was in great shape with good (and easy) assembly instructions. Great price. Fast delivery. What else could you ask for?

Great customer service always willing to help your concerns..fast delivery..best prices..

Prompt delivery.
But, the bike itself had minor hick ups. The spacers had gaps and missing battery extender.

Good price. Fast delivery, great product

Well organized company, great website, detailed bike information, purchase and packaging excellent. All perfect.

I had an excellent customer support experience over the phone with Christopher from Upway yesterday. From the very beginning, he was incredibly friendly and easy to talk to, which immediately made the interaction feel comfortable and stress-free.

What stood out most was how quickly he understood exactly what I needed. There was no back-and-forth confusion—he caught on right away and provided clear, helpful information without wasting any time. His knowledge and confidence really showed, and it made a big difference in resolving my issue efficiently.

Beyond that, the entire experience was just genuinely pleasant. Christopher was patient, calm, and professional throughout the call, and it felt like he truly cared about helping me rather than just getting through the conversation.

Overall, this was one of the smoothest and most positive customer support interactions I’ve had in a long time. Huge thanks to Christopher for making it such an easy and enjoyable experience.

We bought a Pedego Cargo. It was an awesome experience, easy to assemble, and as described. What a great company!

Thank you!!!!!

First, they make bikes I could not afford affordable, then any question is answered now, not days later, like most experiences we have, most people can take days or weeks. Then you can tell they care and want you to have a great experience; they are just the best of the best.

It's early days but I'm pretty happy so far with the refurbished Aventon Abound that I bought from Upway 2 weeks ago -- already put 100 miles on it for school pickup/dropoff. It was easy to assemble out of the box, and I have peace of mind that they fully inspected the bike and battery so I shouldn't have to worry about it breaking down on me any time soon. Would definitely by another bike from Upway again in the future!

Purchase was great, love the bike and price was fair. The quote for sale back of my Trek e bike was insulting as ultimately sold it for three times their quote. So A on the purchase and F on the quote for resale of my other bike.

I do wish they would have found the air tag in the bike but otherwise they are great.

I was disappointed that the bike had significant scratches it to the point that two of them show signs of corrosion on the aluminum frame.

not much empathy with my issues and ad was wrong the bike is not a real class 3 due drivetrain restrictions

Upway kept us informed with shipping information, this was super helpful considering the item was so large. Customer service was available almost immediately on the weekend when we thought we had a disaster! Turned out everything was OK, we had just overlooked some parts. They were kind and helpful, which was much appreciated.