U Select Flights Avaliações 87

Sold us flight tickets Fraudulently
My family of 5 booked a flight for the Philippines on May 2024 and paid in full the same day. However, they only issued us itinerary and no e-tickets. Contacted them multiple times and we’re always told that they will email us the tickets before the day ends!
The email address provided in the terms and conditions is non existent, our email bounced back, address couldn’t be found. And the manager refused to talk to us, apparently he doesn’t take calls.
We contacted the airline, they can see our names but with expired booking and no emails or any communication from Uselect, contrary to what they said that they are awaiting reply from the airline.
They tried to deny that Uselect is part of 360 travel group who cleared the money from our account and denied that Mr N M is their company director and that there’s no other way to escalate our complaints, we were told.
Up to the time of this writing (08/07/24) No tickets nor refund issued.

UPDATE AFTER REPLY FROM USELECT dated 8/8/24. Uselect contacted me via the phone on 18/07/24 ( 2 months after we bought our tickets) about above review, they have offered to speed my refund in exchange for either deleting my review or change it to three stars which I have refused, so I am bemused for them to deny this review and label it as fake. I was expecting at least an apology with promise to improve their service.
For Trust pilot team. Please feel free to contact me for any further details, I can provide copy of email confirm payments, screen shots showing ticket still pending after 2 months of purchases, Barclays Bank messages confirm that my claim with them to recover our Money

For trust pilot readers please let me know how to attach photos to my review.

Absolutely rubbish booked a flight to Toronto Canada and they cancelled on me 2 weeks later and I am fighting for my money back never book from them all the good reviews are fake I better be getting money back never booking from here again not happy at all

Steven went above and beyond to make our reservation so smooth and trouble free. I cannot thank him enough for his professionalism. Will be definitely using him again and highly recommend him.

Toby is a very helpful and professional person, who provided me an excellent service. I will definitely contact him again for my future trip. Thank you, Toby.

Peter was very helpful and considerate. He follows up every step of our booking process. I could not thank him enough for the assistance he did for us. Will definitely book my flight through him again. Highly recommended.

Best site for booking a flight.
very user friendly

Was really impressed with the service from uselectflights. Steven was very helpful and thorough, keeping us informed every step of the process. Will definitely look to use them again.

Steven is very approachable, accommodating and helpful. I have had accident and develop fracture and dislocation while on holiday . I cannot fly back to UK as my left leg has cast and might need surgery. I messaged Steven and asked if I can re book my flight due to my recent accident. He is very helpful and re booked my air ticket.

The customer service is excellent. Very helpful and provide good advice. Got the price for my ticket lower than exp3cter. Very happy overall

Very efficient service and I received a very good follow up call to make sure everything was fine.

James & Peter& Crag
Vv Kind & supporting Team Working helped
me with my Booking process
Will recommend surely to all my friends
Well done

USelect Flights were so accommodating! Haniele found us the cheapest flight deal. Whilst Craig and Peter worked with us to facilitate the booking. They promptly communicated with us, from start to finish. Superb service!

I need to book our family ticket in a flash and Craig was there on the other end of the line helping me sort the booking. Very professional and polite and I highly recommend this bunch of guys. See you on my next trip overseas.

Proactive and helpful. We have our E Ticket.

Great service booked late evening and got the booking confirmation within a few minutes and ticket early the next morning. Great aftersales contact. A pleasure to do business with many thanks

Very good and very efficient service. They even gave me a call the next day to check I had received all my booking confirmation. 10/10 would recommend

Excellent service, helpful on all enquiries. Thank you James, and the rest of the team.

Peter helped me to purchase my mother’s ticket to come to the UK and I must say that the service was excellent. This is the second time I purchased ticket through Peter and he has always being so friendly, helpful and quick. Thank you so much. Very happy with the service.