Phoned up after seeing a great deal on Facebook. Mark was the representative that we spoke to, he took our details and took time to make sure all were correct. We were told all about the cruise as... Ver mais
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Mark our customer service travel agent was excellent, he advised us on options that were available on this holiday with both stays in. Bali and Sydney Australia both before and after our holiday, now... Ver mais
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The agent was helpful with the cruise I was looking at, as well as securing a specific cabin for a good price. They also rang me back at the agreed time to give me time to consider the options, so... Ver mais
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I am an experienced cruiser with 50+ trips. The MSC website is not in anyway intuitive. Does not explain the boarding process. This is not an assessment of Onyx Cruises Does not give any indication... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Onyx Cruises, cruising isn’t just our specialty—it’s our passion. With over 20 years of experience in the cruise travel industry, we've been helping travellers navigate the seas and create unforgettable holiday experiences tailored to their dreams. As a trusted cruise travel agency, we partner with the world’s leading cruise lines to offer a wide variety of options—from luxury ocean voyages to adventure-filled expeditions and family-friendly getaways. Our team of seasoned cruise specialists brings insider knowledge, personalized service, and expert advice to every booking. What sets us apart? Our senior management team isn't just behind the scenes—they're hands-on, customer-focused, and involved in every part of the business. From sales and service to itinerary planning and client care, they’ve worked in all areas of the agency and bring a wealth of knowledge and passion to everything we do. Their commitment ensures that every client receives the same level of care and attention we’d give to our own families We understand that no two travellers are the same. That’s why we take the time to listen, plan, and match you with the perfect itinerary, cabin, and cruise line—whether you’re a first-time cruiser or a seasoned seafarer. From finding the best deals and perks to handling all the details, we make the planning process as smooth as the voyage itself. Let Onyx Cruises be your compass to the world of cruising. With two decades of experience, countless happy clients, and a deep love for travel, we’re here to help you sail with confidence. Your Cruise Journey Begins Here.
Informações de contato
92 Heath Row, CM23 5DG, Bishop's Stortford, Reino Unido
- 02046267000
- customerservices@onyxcruises.co.uk
- www.onyxcruises.co.uk
4,6
Excelente
34 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Professional polite and respectful
Really good phone call with Sam today - I only phoned to inquire and ended up booking
Very knowledgeable and polite, asset to the company
Thank you Sam
20 de abril de 2026
Avaliação não solicitada
Resposta de Onyxcruises
Thank you so much for your kind words! We’re delighted to hear that your call with Sam turned into a booking and that you had such a positive experience.
Sam will be thrilled to know their knowledge and service made such an impression – we completely agree he is a real asset to the team.
We really appreciate you taking the time to share your feedback and hope you have an amazing cruise holiday. If you need anything else before you travel, we’re always here to help.
Thanks again!
Customer Services Team @ Onyx Cruises
Resposta de Onyxcruises
Thank you for your review! We’re really glad to hear you found the booking process easy—making things simple and stress-free is exactly what we aim for. We hope you have an amazing time on your cruise, and we’re here if you need anything before you set sail!
Warm Regards,
Customer Services Team @ Onyx Cruises
Jamel was very helpful answered all my…
Jamel was very helpful answered all my questions and came back to me very quickly.
6 de abril de 2026
Resposta de Onyxcruises
Thank you for your kind feedback! We’re so pleased to hear that Jamel was able to assist you promptly and answer all your questions. We’ll be sure to pass along your lovely comments to him.
Wishing you a fantastic cruise holiday, and we look forward to helping you again in the future!
Warm Regards
Customer Services Team @ Onyx Cruises
Jamel was very pleasant and helpful…
Jamel was very pleasant and helpful which made our conversation on the phone on which we booked our holiday
15 de abril de 2026
Resposta de Onyxcruises
Thank you for your kind feedback. We’re delighted to hear that Jamel provided such a pleasant and helpful experience while booking your holiday. We’ll be sure to pass on your comments—he’ll be thrilled to hear them. We hope you have a fantastic trip!
Warm Regards,
Customer Services Team @ Onyx Cruises
Jamal is very helpful also patient…
Jamal is very helpful also patient because I am deaf as I know over the phone is much easier but I cannot use the phone so loads of emails. Thanks Jamal
14 de abril de 2026
Resposta de Onyxcruises
Thank you so much for your kind feedback. We’re delighted to hear that Jamal was helpful and patient throughout your booking experience. We truly appreciate you highlighting the extra effort with email communication, and we’re glad Jamal was able to support you in a way that worked best for you.
We’ll be sure to pass on your lovely comments to him. Wishing you a fantastic holiday, and please don’t hesitate to reach out if you need any further assistance.
Warm Regards,
Customer Service Team @ Onyx Cruises
Great experience whilst booking a cruise
Phoned up after seeing a great deal on Facebook.
Mark was the representative that we spoke to, he took our details and took time to make sure all were correct.
We were told all about the cruise as well as all the extras included - Mark was very attentive and made us feel like a valued customer, even though it was the first time we had used Onxy cruises.
13 de abril de 2026
Resposta de Onyxcruises
Thank you so much for your lovely feedback!
We’re delighted to hear that you had a great experience booking your holiday with us. It’s fantastic to know that Mark took the time to ensure everything was accurate and clearly explained all aspects of your cruise and the included extras.
Providing attentive, personal service is something we pride ourselves on, so it’s wonderful to hear that you felt valued—especially on your first booking with Onyx Cruises.
We truly appreciate you choosing us and hope you have an amazing time on your cruise. We look forward to helping you plan your next adventure!
Warm regards,
Customer Service Team @ Onyx Cruises
Very easy process to book
Jamal explained everything and advised us as what would be best for us as first time having a cruise holiday.
Very helpful indeed.
12 de abril de 2026
Resposta de Onyxcruises
Thank you so much for your kind feedback! We’re delighted to hear that Jamel was able to guide you through your first cruise holiday and make the experience clear and enjoyable. Providing helpful, tailored advice is exactly what we aim for, so it’s wonderful to know he delivered just that.
We hope you have an amazing time on your cruise and look forward to helping you plan your next adventure!
Warm Regards,
Customer Services Team @ Onyx Cruises
Customer agent helped me book the cruise and cabin I wanted
The agent was helpful with the cruise I was looking at, as well as securing a specific cabin for a good price.
They also rang me back at the agreed time to give me time to consider the options, so I was ready to complete buying the holiday.
7 de abril de 2026
Resposta de Onyxcruises
Thank you for your kind review!
We’re delighted to hear that our agent was able to help you find the perfect cruise and secure the cabin you wanted at a great price. It’s especially nice to know that the follow-up call at the agreed time made the booking process smooth and gave you the space to make your decision with confidence.
We truly appreciate you taking the time to share your experience, and we hope you have a fantastic holiday. If there’s anything else we can assist with, please don’t hesitate to get in touch!
Warm Regards,
Customer Services Team @ Onyx Cruises
Very pleasant staff
Very pleasant staff, quick service, and attention to detail requested.
Happy to make alterations without any bother.
Good clear information given on booking.
6 de abril de 2026
Resposta de Onyxcruises
Thank you so much for your kind words! We're really pleased to hear that you found our team pleasant and attentive, and that everything from booking to service ran smoothly for you. It’s always our goal to make the experience as easy and accommodating as possible, so we’re glad we could meet your expectations. We truly appreciate your feedback and look forward to welcoming you again soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
Great experience booking
Great experience booking a holiday with Sam. Very helpful making sure we had the best flights and hotel options.
7 de abril de 2026
Resposta de Onyxcruises
Thank you so much for your kind feedback! We're delighted to hear you had a great experience booking your holiday with Sam. It's wonderful to know they were able to help you find the best flight and hotel options. We really appreciate you taking the time to share your experience and look forward to helping you plan your next trip!
Regards
Customer Services Team @ Onyx Cruises
Sam was very helpful with this booking…
Sam was very helpful with this booking & very pleasant to deal with!!
6 de abril de 2026
Resposta de Onyxcruises
Thank you so much for your kind feedback! We’re delighted to hear that Sam made your booking experience smooth and enjoyable. We’ll be sure to pass on your lovely comments—wishing you an amazing cruise holiday!
Regards,
Customer Services Team @ Onyx Cruises
Mark our customer service travel agent…
Mark our customer service travel agent was excellent, he advised us on options that were available on this holiday with both stays in. Bali and Sydney Australia both before and after our holiday, now lets hope all proceeds as planned.
30 de março de 2026
Resposta de Onyxcruises
Thank you for your kind review!
We’re delighted to hear that Mark provided excellent service and helped you explore the best options for your holiday, including your stays in Bali and Sydney. It’s great to know you feel well-prepared for your trip.
We’re confident everything will run smoothly, but please don’t hesitate to reach out if you need anything at all before you travel. Wishing you a fantastic cruise and an unforgettable holiday!
Regards,
Customer Services Team @ Onyx Cruises
Mark was very helpful and knowledgeable
4 de março de 2026
Resposta de Onyxcruises
Thank you for your kind review! We're so pleased to hear that Mark was able to help and that his knowledge made the booking process easier for you. We’ll be sure to pass along your feedback to him.
We hope you have an amazing time on your cruise and please don’t hesitate to reach out if we can help with anything else in the future!
Warm Regards,
Team @ Onyx Cruises
First time using onyx cruises
Mark was very helpful and was patient regarding a deposit. Booked a cruise for two.
9 de março de 2026
Resposta de Onyxcruises
Thank you for your review. I'm pleased I could assist you with your booking and help make the process straightforward. I hope you both have a wonderful time on your cruise, and please don’t hesitate to get in touch if you need any further assistance.
Warm Regards
Team @ Onyx Cruises
From the start they were great ,and…
From the start they were great ,and patient with me as im older ,and called me back when they said they would! Unlike other companys that when they get yr order, thats it!
4 de março de 2026
Resposta de Onyxcruises
Thank you so much for your kind review! We’re really glad to hear that you had a positive experience with us. Our team always aims to be patient, helpful, and reliable, so it’s wonderful to know you appreciated the calls and support along the way.
If you ever need anything in the future, please don’t hesitate to get in touch — we’re always happy to help. Thank you again for choosing us!
Warm Regards,
Team @ Onyx Cruises
Resposta de Onyxcruises
Thank you for your review! We're happy to hear you had a good experience. We appreciate your support and hope to welcome you back again soon
Warm Regards,
Team @ Onyx Cruises
Resposta de Onyxcruises
Thanks so much for the lovely review! We're really pleased you felt well looked after and kept informed throughout. It was a pleasure booking your holiday.
Warm Regards
Team @ Onyx Cruises
Resposta de Onyxcruises
Thank you for taking the time to leave a review! Providing excellent service is our priority, so we're thrilled to know we delivered. We look forward to serving you again.
Warm Regards,
Team @ Onyx Cruises
Sam was very efficient with the booking…
Sam was very efficient with the booking to South America. He went through everything in detail & the paperwork followed quickly.
2 de março de 2026
Resposta de Onyxcruises
Thank you for your wonderful feedback. We’re delighted to hear that Sam provided such efficient and attentive service while arranging your South America journey. Ensuring every detail is handled seamlessly is incredibly important to us. We wish you an unforgettable experience and look forward to assisting you again soon.
Warm Regards,
Team @ Onyx Cruises
I v never been on a cruise before and…
I v never been on a cruise before and had lots of questions was on the call for at least one hour sam was the agent and answered all my questions and gave me great advice had great patience and very knowledgeable thanks again Sam would highly recommend
2 de março de 2026
Resposta de Onyxcruises
Thank you so much for your kind review! We're delighted to hear that Sam was able to answer all your questions and make your first cruise booking experience smooth and enjoyable. Taking the time to ensure our customers feel confident and well-informed is exactly what we aim for, and we’ll be sure to pass your lovely feedback on to Sam.
We really appreciate your recommendation and hope you have an amazing first cruise — we’re here if you need anything else before you sail!
Warm Regards,
Team @ Onyx Cruises
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