I had a great experience buying from them. Unfortunately, there was an issue with my parcel being left on my porch, where it was stolen. They immediately launched an investigation with DPD and arrange... Ver mais
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Veja o que dizem as avaliações
Love my purchase. Have bought from this company previously. Items always packaged so well to arrive safely. Very nice friendly e-mails. I made an error with the delivery address. Chloe was... Ver mais
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Everything amazing..except for delivery. The driver left pallet and big box in between two cars, two houses down. Refused to take the pallet or provide a reason why he was leaving it there. You might... Ver mais
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As a repeat customer of Utility Design I can confidently say buying with this company is always a pleasure. The website is clear and easy to shop, they have a great range of products - including my fa... Ver mais
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Detalhes da empresa
Escrito pela empresa
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Informações de contato
14A Compass West, Spindus Road, L241YA, Liverpool, Reino Unido
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,6
Excelente
902 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
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Exceptional Service and Absolute Peace of Mind – Highly Recommended
I recently purchased a Louis Poulsen PH5 lamp from Utility Design, and I could not be more satisfied with my decision.
This was a significant purchase that I considered for a long time due to the premium price. While I compared prices across multiple retailers, I ultimately chose Utility Design because of a previous, flawless experience buying a USM media unit from them.
From start to finish, the purchasing process was seamless. For high-value items like these, trust is paramount, and Utility Design delivers complete peace of mind. Their customer service team is exceptional—providing timely, reassuring updates on delivery schedules and handling enquiries with the utmost professionalism.
While they may not always be the cheapest option on the market, the guaranteed product quality, 100% authenticity, and reliable delivery and returns policies make them worth every penny.
If you are looking for an honest, reliable company with outstanding after-sales service, I highly recommend Utility Design.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Hi Thomas - Thank you so much for taking the time to leave such a thoughtful and detailed review.
We’re absolutely delighted to hear that you’re so pleased with your new PH5 lamp and that your experience with Utility Design has once again lived up to expectations following your previous USM media unit purchase.
We understand that investing in iconic design pieces is an important decision, and it means a great deal to know that the trust and confidence you placed in us were rewarded with a smooth and reassuring experience. Providing clear communication, authentic products, and dependable service before and after delivery is something we work very hard to achieve, so your comments are incredibly encouraging for our whole team.
Your recognition that peace of mind, product authenticity, and reliable support are just as important as price is especially appreciated. We’re delighted that our customer service team could help make the process seamless from start to finish.
Thank you again for your continued support and recommendation. We hope your PH5 lamp brings you many years of enjoyment, and we look forward to assisting you with any future design projects or purchases.
Best wishes,
Richard
Paper enthusiast
Love my new Puff lampshade. It’s well designed, easy to install and arrived very quickly. It was overpackaged though! Excellent customer service and overall experience.
20 de julho de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Hello Karin and thank you so much for this review. I'm sorry you feel it was over packaged. With certain items we have to 'courier proof' in case of transit damage and as it was a fragile item, this would be why. Hopefully you can re-use or recycle. the materials. Either way enjoy your shade and we hope we can be of help to you again soon!
Best wishes,
Richard
Excellent customer service.
Excellent customer service. We had some garden furniture which needed replacement. The service is quick, polite and very professional. A delight to deal with them.
25 de junho de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Thank you so much for this Tim - it's brought some real joy to this very hot afternoon!
Best wishes
Richard
Delivery times are a lot longer than advertised
Delivery times are a lot longer than advertised.
I've had one successful order on this website, so I don't want to be too harsh. But my last order is now 17 days overdue and we have no sign of it appearing.
I called around 3 weeks ago and was told the items were "leaving the manufacturer" and would be with us in 1-2 weeks.
My wife called 1 week ago and was told that they were waiting for notification from the manufacturer... and that it would be 2 weeks to delivery.
2 de maio de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Hello Josh and thank you for your review. I'm so very sorry that your order has taken much longer than expected.
We completely understand your frustration, especially given the differing updates you received. Our estimated lead times are provided as an indication based on the typical delivery times from the manufacturer, but unfortunately, on this occasion, there has been an unexpected issue.
Having investigated your order, it appears that we received an incorrect item from the manufacturer. Regrettably, this wasn't communicated to you at the time, which has delayed the dispatch of your order, and we sincerely apologise for both the delay and the lack of communication.
To help get your order to you as quickly as possible, Chloe from our Sales Team will be contacting you to arrange delivery of all the stock items we have available. We will then send the outstanding item - the one that was delivered incorrectly to us - as soon as the correct replacement arrives from the String.
We're genuinely sorry for the inconvenience this has caused and appreciate your patience while we work to resolve this as quickly as possible.
Best wishes,
Richard
USM Haller was excellent
USM Haller was well price, well packaged and well delivered. Utility Design is a top notch company.
5 de junho de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Thank you Dominic, thats very kind of you to say and review us in this way.
Have a good week and enjoy your USM unit!
Best wishes,
Richard
Super quick delivery
Super quick delivery, and items arrived as described! Made even better by my newsletter discount
2 de junho de 2026
Resposta da Utilitydesign
Thank you so much for this review Maneka, it's really appreciated.
Have a lovely weekend,
Richard
1st Class Customer Service
Easy to order what I wanted, super speedy delivery, very well packed in quality cardboard box + plenty of protection material inside. Thank for such a good experience.
2 de junho de 2026
Resposta da Utilitydesign
Hello Brenda - thank you so much for taking the time to write this review, and for your order. We hope we can be of help to you again soon.
Have a lovely weekend.
Best wishes,
Richard
Exactly So
I found exactly what I was looking for at Utility Design. They were prompt in sending a well wrapped package which arrived in excellent order just as they promised. Really good company to deal with.
12 de maio de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Thank you Marina for your wonderful review. We're delighted to hear that you found exactly what you were looking for and that your order arrived promptly, securely packaged, and in perfect condition. It's great to know that our service met your expectations from start to finish.
We hope you enjoy your purchase and look forward to assisting you again in the future.
Best wishes,
Richard
Prompt delivery great product
Prompt delivery great product, rubber washing bowl, have been looking to replace my original one which I have had for 11 years. Still in full working order just looks a bit tatty.
29 de maio de 2026
Avaliação não solicitada
Good products and excellent service
I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straightaway by phone and the returns and refund process was very easy. Although I didn't keep the items this time, I'd certainly order from them in future.
3 de março de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Thank you for taking the time to write this review. Hopefully we can help you again very soon.
Best wishes,
Richard
Resposta da Utilitydesign
Hello an thank you so much for this review!
Best wishes,
Richard
Great comms and super fast delivery
Great comms and super fast delivery. Really helpful and professional.
28 de abril de 2026
Resposta da Utilitydesign
Thank you Semar for taking the time to write this review, it's truly appreciated.
Best wishes,
Richard
The service is disgusting
The service is disgusting, the information about the items on their website does not correspond to reality, half of the items are out of stock or discontinued, the delivery time for made to order items is fake, in fact it is at least three times longer. And also a disgusting, lazy and dumb customer support that processes orders and responds with emails for weeks. I really regretted contacting them, now I'm waiting for my refund. Avoid.
UPDATE:
Nice try at gaslighting and playing the victim to save your reputation, but let’s look at the actual facts:
1. You are selling air. You blamed your suppliers and HAY, but I did not buy from them—I bought from you. It is your fundamental job as a retailer to keep your inventory updated. Selling a discontinued item and delaying an order 3x past the promised timeline is not a "rare occasion"; it is a total operational failure.
2. The refund manipulation. Saying you processed the refund "prior to this review" is a cheap trick. You clicked a button in your system, but as a customer, I am still sitting here with zero items and zero money in my bank account. Until the funds hit my card, I am legally still waiting for my money. Your timeline gymnastics change nothing.
3. The customer service reality. I didn't call your staff useless out of malice; I called your service useless because taking weeks to reply to emails while holding a customer's money is the definition of useless. Do not hide your structural incompetence behind your team’s feelings.
You are right about one thing: you are definitely "not the right fit" for anyone who expects a professional business to respect promised deadlines and honest communication.
1 de maio de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Hello Sylvia (we had ‘Seville’ on the order),
We’re very sorry to read about your experience and genuinely regret that it did not meet your expectations.
To clarify, one of the items in your order was unfortunately discontinued by the supplier without prior notice to us, and the other experienced an unexpected extension due to delayed production from HAY. While we do our best to keep all product information and availability fully up to date, we work with a large number of suppliers and products, and on rare occasions changes outside of our control can affect individual listings and timelines.
We also apologise if our communication felt delayed. Chloe always aims to respond as quickly and thoroughly as possible, particularly when resolving supplier issues. That said, we do feel it’s important to note that being described as “totally useless” is upsetting for the team - they are real people working hard to assist, even when situations are outside of our control.
Your refund was processed in full yesterday, prior to this review being posted. We have, however, taken your feedback on board as we continue to improve how we communicate stock changes and lead times.
While we always strive to provide a high level of service to every customer, we also recognise that we may not be the right fit for everyone. We wish you the best in finding a retailer better suited to your expectations going forward.
Best wishes for a lovely weekend,
Richard
Ordered WXY diffuser arrived promptly…
Ordered WXY diffuser arrived promptly really well packaged. First time I’ve used this company and very impressed Definitely will use them again.
28 de abril de 2026
Resposta da Utilitydesign
Hello Ann and thank you so much for this 5 star review. It's really, really appreciated.
Best wishes for the bank holiday weekend,
Richard
Incredible customer service
I received a faulty item (manufacturer’s fault) and the customer service team was absolutely incredible in helping me sort it out. They sent a replacement but the parcel was stolen, and still sent another one out. Big thank you to Chloe and team!
29 de abril de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Hello Amelia and thank you so much for taking the time to share this.
We’re really sorry you experienced a faulty item and then the added frustration of a missing parcel - that’s far from the experience we want anyone to have. That said, we’re really pleased Chloe and the team were able to step in and get everything resolved for you.
We’ll make sure your kind words are passed on to Chloe and the wider customer service team - they’ll be delighted to hear it.
Thanks again for your patience and for sticking with us while we put things right.
Best wishes,
Richard
Great service as always
Great service as always! Delivery team amazing!
29 de abril de 2026
Avaliação não solicitada
Resposta da Utilitydesign
Thank you Alison so much for taking the time to review us.
Best wishes,
Richard
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