Valerie Mason Avaliações 

91
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's... Ver mais

Avaliado com 4 de um total de 5 estrelas

So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Ver mais

Avaliado com 4 de um total de 5 estrelas

The jewelry itself is beautiful. But I did have an issue with the nail bracelet but got it fixed. And the only issue that kept a 4 star review is when I bought mine it was buy one get one and I only... Ver mais

Avaliado com 1 de um total de 5 estrelas

I bought one of their “higher end” bracelet stacks, they were so cheap. One tarnished to almost black within two weeks the other three closures were so flimsy they keep opening to the point of me losi... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

91 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 69% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(91)

89 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

So first thing

So first thing, no weird smell. That sounds so specific but if you've bought cheap jewelry you know exactly what I mean. That metallic chemical smell. Nothing. It just smells like nothing, which is what jewelry should smell like.

20 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I kept looking at my own hand

I put it on straight out of the box and then I just kept looking at my hand for like an hour. Doing dishes, looking at my hand. Making coffee, looking at my hand. That's a good sign I think.

26 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bangle bracelets will not open, do not buy from them customer service is of no use

I received a buy one get one free offer that consisted of 7 bracelets. 5 of the bracelets were bangle bracelets that do not open. I contacted customer service several times, and even sent them a video of a bracelet not opening. they won't take the bracelets back for a refund without me paying for shipping. I refuse to pay to return defective products. They also won't send replacements for the defective bracelets. DO NOT ORDER FROM THIS COMPANY

29 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It came in this little pouch inside the…

It came in this little pouch inside the box and honestly I've kept the pouch, which says a lot because I throw everything away. My friend came over and picked up the box and went wait is this real. That was before she'd even seen the jewelry.

16 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought one of their “higher end”…

I bought one of their “higher end” bracelet stacks, they were so cheap. One tarnished to almost black within two weeks the other three closures were so flimsy they keep opening to the point of me losing two of them. After spending literally weeks going back and forth with customer service providing proof via photos and videos they declined to remedy the situation. Poor quality and poor customer service. Really awful experience. Highly DO NOT RECOMMEND

17 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor Quality

I bought a few pieces thinking I could keep them on, not have to take them all while I shower go in the pool, unfortunately to my disappointment the necklace that I purchased has now turned black after two weeks of wearing it

1 de julho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

So this is the part where usually you…

So this is the part where usually you can tell. Like you take it out of the packaging and there's that slightly cheap shine, you know the one, kind of yellow, kind of plasticky. This is not that. It's warm. It sits on your skin properly.

1 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful

The bracelets I got are wonderful! They are good quality and very pretty. The shipping takes awhile but it’s worth the wait! I will definitely be placing another order!

16 de julho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

first thing I noticed was the weight

Okay so it came in like four days which I was not expecting. And it's in this little cream box, nothing crazy, but it feels nice. And I opened it and my first thought was oh this is heavier than I thought it would be. That's the thing that gets you. It doesn't feel like the flimsy stuff.

16 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

After reading all the negative reviews…

After reading all the negative reviews I was extremely scared for my purchase 🥴 but honestly everything went well and I am very pleased with my purchase!!! I ordered my bracelet set on 6/23/2026 and received on 7/10/2026…just in time for my birthday!! The set is also really pretty!! I just wish it was a lighter gold color. But other than that I am very happy with my purchase!!

11 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love my order..

I love my order. Was received on time. Have received a lot of compliments ☺️ on my bracelet.
Thank you. Will order again.

8 de julho de 2026
Avaliação não solicitada
logotipo da Valerie Mason

Resposta da Valerie Mason

Hi Cynthia,

Thank you so much for your wonderful review!

We're thrilled to hear that your order arrived on time and that you're loving your bracelet. It’s especially rewarding to know you've received so many compliments—that's exactly what we hope for every customer!

We truly appreciate your support and are delighted to hear you'll be ordering from us again. We look forward to helping you find your next favorite piece.

Alvin, Manager, Valerie Mason

Avaliado com 1 de um total de 5 estrelas

worst experience

Horrific experience! I never received my order. Based on reviews I've read, the quality of the merchandise sucks too. Spend your money elsewhere.

8 de junho de 2026
Avaliação não solicitada
logotipo da Valerie Mason

Resposta da Valerie Mason

Hi Kimba,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear that you haven't received your order. We understand how frustrating that must be, and this certainly isn't the experience we want for our customers. We also appreciate you sharing your concerns.

We'd like the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you as quickly as possible.

Thank you for giving us the opportunity to make this right.

Alvin, Manager, Valerie Mason

Avaliado com 1 de um total de 5 estrelas

Very poor quality product

Very poor quality product, tarnish after a couple of wears , I don’t recommend!!!

4 de julho de 2026
Avaliação não solicitada
logotipo da Valerie Mason

Resposta da Valerie Mason

Hi Marzena,

Thank you for taking the time to share your feedback.

I'm very sorry to hear that your jewelry tarnished after only a couple of wears. We understand how disappointing that must be, and this isn't the quality or experience we strive to provide.

We'd appreciate the opportunity to look into this for you and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.

Thank you for giving us the opportunity to make this right.

Alvin, Manager, Valerie Mason

Avaliado com 4 de um total de 5 estrelas

Honestly after the first one didn’t…

Honestly after the first one didn’t come through to me, I was hesitant that the second attempt got to me. And it did. Sophie was very helpful making sure that it would get to me

24 de junho de 2026
Avaliação não solicitada
logotipo da Valerie Mason

Resposta da Valerie Mason

Hi Alec,

Thank you so much for your thoughtful review!

We're delighted to hear that your replacement order arrived successfully and that Sophie was able to assist you throughout the process. We understand your initial hesitation, and we're grateful you gave us the opportunity to make things right.

Your patience and support mean a great deal to us. We hope you enjoy your jewelry, and we look forward to serving you again in the future.

Alvin, Manager, Valerie Mason

Avaliado com 1 de um total de 5 estrelas

I have experienced bad customer service…

I have experienced bad customer service with this company as they never hear me out with the back-and-forth emails. After 2 months I have never received my bracelet order. Pictures from website appears to look great but I will never know how the order looks because I have never received them, $54.00 down the drown. I will try and call my bank to request refund. I suggest you reconsider purchasing from this Valeri Mason company.

26 de maio de 2026
Avaliação não solicitada
logotipo da Valerie Mason

Resposta da Valerie Mason

Hi Andrew,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear that you haven't received your order and that your experience with our customer service left you feeling unheard. We understand how frustrating this must be, especially after waiting so long. This is certainly not the experience we want for our customers.

We'd appreciate the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case to ensure it receives the attention it deserves.

Thank you for giving us the opportunity to make this right.

Alvin, Manager, Valerie Mason

Avaliado com 3 de um total de 5 estrelas

My first order did not arrive

My first order did not arrive, so I had to call and arrange a second shipment. This took time to arrive as well.
Despite those issues, I'm happy with the items.
Thanks!

2 de maio de 2026
Avaliação não solicitada
logotipo da Valerie Mason

Resposta da Valerie Mason

Hi Lilibeth,

Thank you so much for your review!

We appreciate your patience and understanding after the delay with your original order. While we're sorry the first shipment didn't arrive and that the replacement took longer than expected, we're delighted to hear you're happy with the items in the end.

Your feedback means a lot to us, and we're grateful you gave us the opportunity to make things right. We hope you continue to enjoy your jewelry, and we look forward to serving you again in the future.

Alvin, Manager, Valerie Mason

Avaliado com 3 de um total de 5 estrelas

Tengo sentimientos encontrados ya que…

Tengo sentimientos encontrados ya que mis primeros pedidos tardaron más de un mes en llegar. Los segundos nunca llegaron , les escribí y ellos se disculparon al parecer tenían problema con la empresa de entregas.
Ellos se disculparon y me comunicaron que cambiaron de empresa de entrega y que me enviarían nuevamente mi pedido y lo hicieron y se tardó el tiempo estipulado en su publicidad.

Los artículos son muy bonitos se ven finos y delicados he comprado plateado y dorado y a pesar que los dos son bonitos los dorados están cambiando de color se están volviendo oscuros sin mojarlos.

Me alegra que hayan solucionado su problema con las entregas

15 de junho de 2026
Avaliação não solicitada
logotipo da Valerie Mason

Resposta da Valerie Mason

Hola Karen,

¡Muchas gracias por compartir tu experiencia y por darnos una segunda oportunidad!

Lamentamos sinceramente los retrasos que experimentaste con tus primeros pedidos. Nos alegra saber que, tras cambiar de empresa de transporte, pudimos reenviar tu pedido y que esta vez llegó dentro del tiempo esperado.

También agradecemos tus comentarios sobre el cambio de color de las piezas doradas. Valoramos mucho esta información y nos gustaría revisar tu caso. Si puedes escribirnos a inquiries@valerie-mason.com con los detalles de tu pedido, con gusto lo revisaré personalmente.

Gracias nuevamente por tu paciencia, tu confianza y por reconocer las mejoras que hemos realizado.

Alvin, Manager, Valerie Mason

Avaliado com 1 de um total de 5 estrelas

I wish I could give 0⭐️’s … I’ve been…

I wish I could give 0⭐️’s … I’ve been waiting for my order for almost a month
Was said it was delivered and it was NOT
No more tracking info .. no real customer service only emails .cant get a refund without a police report … . company should be ashamed … Be aware very aware

7 de junho de 2026
Avaliação não solicitada
logotipo da Valerie Mason

Resposta da Valerie Mason

Hi Reice,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear about your experience and understand how frustrating it must be to receive a delivery notification when your order wasn't actually received. We also regret that our communication and resolution process left you feeling disappointed. This is not the level of service we aim to provide.

We'd appreciate the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.

Thank you for giving us the opportunity to make this right.

Alvin, Manager, Valerie Mason

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