Ordered a next day delivery backpack. Received order details, but no backpack. Six days later, no response to Emails or a phone call to a number provided by Klarna. I will update as necessary but c... Ver mais
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Veja o que dizem as avaliações
At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak... Ver mais
First time ordering from Valley and Peak for a few accessories. Items were dispatched and arrived within 48 hours to Northern Ireland. Even received a small gift too which was unexpected but a fabul... Ver mais
Great customer experience. Had an issue with UPS delivery and the Valley and Peak team sorted it swiftly - sent a new item out and reassured/updated me along the way. I had never ordered from this com... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
At Valley and Peak, We Manufacture and Supply Ultralight Outdoor Gear. Brands include Sierra Designs, CNOC Outdoors, Cascade Wild, Kelty, Easton Tent Pegs, Lawson Equipment, and TentMeals. We Manufacture in the UK, Backpacking Quilts, Ultralight Bivys,...
Informações de contato
3,4
Bom
932 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 12% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
One of the best.
One of the best online shopping experiences I've had for a long time. Everything is very slick. Prices are competitive. Shipping is quick. Packaging is perfect. I'd like V&P to take over the world of online selling, so long as they don't change any part of how they operate ;-). Keep it up!
25 de maio de 2024
Great Products and Exemplary Service
Valley and Peak are the perfect example of how great customer service keeps customers coming back time and again. I've made a few purchases now and everything has arrived super fast, using reliable couriers, and in eco-friendly packaging. I have had a couple of queries regarding returns/exchanges and Jim has been quick to respond and is always extremely helpful. V&P also stocks a lot of the gear that's harder to come by from UK retailers, and has a vast range of products for a range of outdoor activities.
6 stars (one extra for the complimentary Skittles received in each order)
31 de maio de 2024
Avaliação não solicitada
Couldn't ask for more.
Eco-friendly packaging, speedy delivery in UK. Couldn't ask for more.
(I bought a Kula Cloth from their website)
23 de maio de 2024
Avaliação não solicitada
Great comms and customer service
Great comms from Jim
He went above and beyond in dealing with my purchase and follow up when 2 pegs were missing.
1st class and will be using VaP as first port of call for future purchases
25 de abril de 2024
Great service
Great service, response time to question and overall product offering. Its great to see a service that brings digtal offering with a personal service feel - Briliant!!
25 de abril de 2024
Super-swift turnaround
Super-swift turnaround. Great, sustainable packaging. Can't give anything other than 5 *****
25 de abril de 2024
First class service
I ordered the wrong tent getting a refund was made super easy
ordered the right tent, the nortent vern 2
delivered in 24hrs what more could you ask? will be buying again soon
24 de abril de 2024
A very speedy delivery and excellent…
A very speedy delivery and excellent customer service. Highly recommended
25 de março de 2024
Valley and peak my number 1 shop.
Love keep coming back to valley and peak.
Great wide range of essential gear to choose from. It's my number 1 go to store.
Great communications, and. Very fast delivery times .
25 de março de 2024
everything was fine
25 de março de 2024
Now this is 5* customer service!
Excellent customer service. They sorted out a problem with a purchase I had made and they did it quickly and with no fuss. Will definitely use you again. Thank you!
20 de março de 2024
Avaliação não solicitada
Excellent
One of the best customer services I've experienced. Had trouble with royal mail as they lost my item, emailed Valley and Peak about it and they sent out a replacement the same day, highly recommend and will definitely be shopping here again.
4 de março de 2024
Avaliação não solicitada
Been looking for this product for a…
Been looking for this product for a while.After showing out of stock from a couple of other companies,Valley had it.Very happy,quick delivery.Thumbs up from me.Delighted.
23 de fevereiro de 2024
Super quick delivery AND free skittles
Super quick delivery AND free skittles. Madeup with the product and how quickly it arrived. Thanks!!
23 de fevereiro de 2024
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