Very friendly and helpful customer service what more i need . Called mr Ben trying to insurance my van he made sure all sorted and was very helpful explained everything and he made sure I got the rig... Ver mais
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Veja o que dizem as avaliações
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Ver mais
A empresa respondeu
I tried to cancel multiple times was on hold once for around an hour waiting to speak to someone. Cancelled direct debit as had sold the car then was sent threatening emails about recovering lost mo... Ver mais
A empresa respondeu
Already sorted my insurance using this company and found the perfect despite I was getting constant phone calls txts and emails asking me if I’m still looking for insurance. All sorted now apparently... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Informações de contato
First Floor, 140 Brompton Road, SW31HY, London, Reino Unido
- vancompare.com
4,4
Excelente
6 mil avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not the best first example, but at least they are willing to listen to feedback
Provide all details on line only to be told have to speak to someone on phone - passed from pillar to post. Representative speaking really fast causing confusion, trying to get you to add all the extras you've just said no to online. Then dump you through to a recorded message going through all the terms and conditions, which goes on and on and on with no idea when it will come to an end. Needed to make a significant change to my policy the very next day, £45 fee applied, and no such thing as a 14 day cooling off period despite it being in their terms and conditions. We can waive all fees so long as you take out a new policy with us, with a significantly larger deposit than you'd already paid. Absolute joke of a company
Updated review 4/3/26 - contacted by Complaints team following their review of this experience. They apologised for the experience and confirmed that the info provided re no 14 day cooling off period was incorrect. They have taken feedback regarding informing customers who complete the online form that they will still likely need 'validating' by a person before the point that you commit and pay your deposit! They also reduced the premium as way of an apology. Appreciate the extra effort that they went to to listen to my concerns and try and put it right.
16 de fevereiro de 2026
Resposta da VanCompare.com
Dear Mr. Archer,
Thank you for taking the time out of your day to speak with me yesterday afternoon. I am pleased that we were able to address your concerns directly and reach a resolution that you were satisfied with.
If you require anything further in the future, please do not hesitate to contact us directly. We take your concerns seriously and remain committed to ensuring your satisfaction.
Thank you once again for your patience and understanding.
Yours Sincerely,
Anna Vida
VanCompare
Easy and gentleman I spoke to was clear…
Easy and gentleman I spoke to was clear and made everything easy for me
19 de fevereiro de 2026
Resposta da VanCompare.com
Dear Wayne,
Thank you for your kind feedback.
We’re really pleased to hear that the process felt easy and that the adviser you spoke with was clear and helpful throughout. Making insurance straightforward and stress-free is exactly what we aim for.
We appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Steven,
Thank you for your review. We’re pleased to hear you found the service very good.
If there’s anything that stopped this from being a 5-star experience, we’d really appreciate your feedback. We’re always looking to improve, and your comments genuinely help us do that.
Thanks again for taking the time to share your thoughts.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Grant,
Thank you for your review.
We’re really pleased to hear that you found our team helpful and polite. Providing clear, respectful support is something we take great pride in.
We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
Initially poor service but was resolved after leaving 1 star review
Revised review- I took out a policy and had issues with getting repeated phone calls from this company, I spoke to a number of people at customer support who assured me the problem was resolved. Sadly it hadn’t so I left a 1 star review. To be fair to this company, I was then contacted the next day and my issue was resolved. Many thanks to Charlie Byrne customer experience director who solved my problem and has restored my faith in them.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Mr. Gallagher,
Thank you for taking the time to share your feedback. Your comments immediately caught my attention, and I am truly sorry for the inconvenience and distress the repeated phone calls have caused you. This is certainly not how we wish to welcome new customers.
You should not have experienced such persistent contact, nor should you have needed to pursue this matter or leave a negative review to have it addressed. I also understand that this led you to consider cancelling your policy, which is deeply regrettable. This is not the standard of service we aim to provide, and I sincerely apologise.
Please be assured that the calls have now been stopped. I have also sent you an email so that we can address this matter directly and ensure your concerns are fully resolved. Your experience is genuinely important to us, and we are committed to putting things right.
Thank you again for your patience and for choosing VanCompare. Should you need anything further, please contact me directly and I will ensure you are looked after.
Yours Sincerely,
Charlie Byrne
VanCompare
Absolutely disgusting company
After my review I had a phone call from VanCompare and they were very nice and we resolved the issue, I do think insurance companies do generally rip the general public off but that is not VanCompares fault
18 de fevereiro de 2026
Resposta da VanCompare.com
Dear Mrs. Broadbent,
Thank you for taking the time to speak with me this afternoon. I am pleased that we were able to address your concerns directly and reach a resolution that you are satisfied with. Customer satisfaction is incredibly important to us, and I sincerely apologise once again for your initial experience.
As discussed, we would never discriminate against a paying customer, nor would we ever want anyone to feel that way when using our services. I genuinely appreciate your understanding that this matter related to how insurers rate different occupations, and that these rating factors are applied by the underwriter rather than ourselves.
If you have any queries or additional concerns, please do not hesitate to contact me directly. I am here to help.
Thank you again, and I wish you a pleasant week ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Friendly helpful customer service
Friendly helpful customer service. Explained everything and understood the information.
17 de fevereiro de 2026
Resposta da VanCompare.com
Dear Ronan,
Thank you for your kind feedback.
We’re really pleased to hear that our team were friendly and helpful, and that everything was explained clearly in a way that made sense. Making sure our customers fully understand their policy is incredibly important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
The staff member i spoke with was not…
The staff member i spoke with was not pushy but honest and spoke to me like a human, please keep this service and dont go to bots.
Professional, honest and helpful.
17 de fevereiro de 2026
Resposta da VanCompare.com
Dear Mr. Tyrrell,
Thank you for taking the time to share such thoughtful feedback.
We’re really pleased to hear that you felt the conversation was honest, professional and genuinely human. That personal approach is very important to us, and we believe speaking to real people who listen and understand makes all the difference.
Your comments mean a lot, and we truly appreciate your support.
Yours Sincerely,
Charlie Byrne
VanCompare
Great very helpful service is good and…
Great very helpful service is good and very helpful would recommend to anyone 👍
17 de fevereiro de 2026
Resposta da VanCompare.com
Dear Mr. Stock,
Thank you for your kind words and recommendation.
We’re delighted to hear that you found the service helpful and that you would recommend us to others. Providing clear, supportive assistance is exactly what we aim for.
We truly appreciate your feedback and your custom.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Heath,
Thank you for your feedback.
We’re really pleased to hear that you found the process easy-going and hassle free. That’s exactly the experience we aim to provide for our customers.
We appreciate you choosing us and look forward to supporting you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
Lost trust in this company
I hadn’t reviewed my insurance policy for a few years, but when I received my recent renewal price, I was shocked at how high it had become. That prompted me to shop around.
I quickly received quotes from another broker that were around 45% cheaper for similar cover. When I called to question my renewal price, the representative was suddenly able to reduce my premium to almost match the competing quote.
This leaves me wondering — why was I being charged so much more in the first place? If such a large reduction was possible all along, it doesn’t inspire confidence or trust.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Andrew,
Thank you for taking the time to share your experience.
I'm truly sorry that we were unable to secure you with a competitive price for your upcoming renewal! That's something we strive for, so I sincerely apologise that we weren't able to deliver this on this occasion.
I'd very much appreciate the opportunity to understand what premium we invited you for, and what information was adjusted to provide you with a revised quotation, so that I can answer your question. Unfortunately, I am currently unable to do this as your review is anonymous.
I had requested your information via Trustpilot so that I could review this matter, however, did not receive a reply. I kindly ask that you text me with your customer reference at 0779 6055 523. I'll then be able to look into the renewal and contact you personally to address your concerns directly.
Thank you for your patience and understanding in the meantime. I look forward ot hearing from you so that I may resolve this matter. Your satisfaction is important to us, and I'm here to help you.
Yours Sincerely,
Charlie Byrne
VanCompare
Did online quotes and was called by you…
Did online quotes and was called by you with help to get better quotes. Man I spoke to was very pleasant and helpful
16 de fevereiro de 2026
Resposta da VanCompare.com
Good Afternoon,
Thank you for taking the time to share your experience.
We’re really pleased to hear that our team were able to follow up on your online quote and help secure a better deal for you. It’s great to know the adviser you spoke with was pleasant and helpful throughout the process.
We appreciate your feedback and look forward to supporting you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Mr. Henshall,
Thank you for your kind feedback. We are really pleased to hear that you found our correspondence clear and our team polite on the phone.
We always aim for a five-star experience, so if there is anything at all that stopped this from being a full 5 stars, we would genuinely welcome your feedback. It helps us understand where we can improve.
Thanks again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Good Afternoon,
Thank you very much for your kind feedback.
We are delighted to hear that you received excellent service. Providing a very good experience for our customers is extremely important to us.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Mark,
Thank you very much for your fantastic feedback.
We are delighted to hear that you were pleased with the quick response, the range of insurers available, and the price we were able to secure for you. Providing competitive options efficiently is exactly what we aim to do.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Billy was very helpful
14 de fevereiro de 2026
Resposta da VanCompare.com
Dear Jodie,
Thank you very much for your feedback.
We are delighted to hear that Billy was very helpful. I will be sure to pass your kind comments on to him. It is always great to see the team recognised for their efforts.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Update from previous
Update from previous. Van compare got in contact and have looked into the issue with the amount of false calls. They will continue to monitor. Thanks to Charlie for looking into this.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Mr. Wootton,
Thank you very much for updating your review. It is genuinely appreciated.
I am pleased we were able to look into the issue regarding the calls. We will continue to monitor this closely to ensure it does not recur.
Thank you again for your patience while I investigated, and for acknowledging the follow-up. If you need anything further, please do not hesitate to contact me directly.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Simon,
Thank you very much for your kind feedback.
We are pleased to hear that you found the process fast, easy, and good value. That is exactly the experience we aim to provide.
If you need any further assistance in the future, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Wayne,
Thank you very much for your wonderful feedback.
We are delighted to hear that you received great customer service and found our team helpful. Your recommendation truly means a lot to us.
If you ever need any further assistance, please do not hesitate to get in touch. We are always here to help.
Yours Sincerely,
Charlie Byrne
VanCompare
I've only just…
I gotta say they've been brilliant so far and the man dealing with my claim was awesome
10 de fevereiro de 2026
Resposta da VanCompare.com
Dear Pam,
Thank you so much for your kind words. It really means a lot to us.
We are delighted to hear that your experience has been so positive so far, and that the colleague handling your claim has been so helpful. Managing a claim can be stressful, so it is great to know you have felt supported throughout.
If you need anything further at any stage, please do not hesitate to get in touch. We are always here to help.
Yours Sincerely,
Charlie Byrne
VanCompare
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