Van LineDirect Avaliações 11.842

Be aware! My renewel premium was held two weeks prior to my renewel date and will take ten working days to be refunded! My bank transaction initially stated pending but it's changed to paid and yet the renewel isn't due until tomorrow!

This is the second review I have left for vanline direct.

No doubt I didn't read the small print

Confirm they were brilliant

Direct to the point

David was extremely helpful and polite on the phone

I received very good service from the customer sales agent. Even though the price had changed from what was shown online, I am still fully satisfied with the service provided. I would fully recommend them

Friendly, helpful and polite, while providing the most competitive quote on the market.

Very helpful down to earth and honest person I spoke to. Breath of fresh air compared to the previous company I was insured with

I called to get a quote on my new van, I spoke to Alex, I made a couple of mistakes on my policy/quote details and Alex sorted it all out for me, very patient and understanding, and also got me a discount, highly recommend van line direct, and if I need anything going forward Il ask for Alex,

I called to get a quote on my new van, I spoke to Alex, I made a couple of mistakes on my policy/quote details and Alex sorted it all out for me, very patient and understanding, and also got me a discount, highly recommend van line direct, and if I need anything going forward Il ask for Alex,

So long winded your insurance companies need to reduce the time I mean how long was it on the phone for? insurance.

Call this morning for my van cover. Spoke to yian very easy straight fowards would recommend to anyone.

Matthew leek
Lo798095-001
Transit van

Purchased my policy through Confused and had to call VLD to validate. Customer service was great and very informative. I have no complaints and would gladly use again.

Professional and efficient service. Staff were helpful, took time to go through details and adjusted the price after discussion. Everything handled clearly and without pressure. Would recommend.Thanks

I just thought the guys over the phone were very helpful and made insuring my vehicle easier than any other insurance companys

As far as I was concerned, I'd set up the van Insurance online, but I received a long call the next day from one of your customer service advisors. I do appreciate these calls can be long and drawn out because of the number of information that has to be checked through but there surely must be one way to speed it up as it incurred on my working days. Apart from that it was ok.

Very helpful and good communication

Disgraceful company. Paid for my policy upfront. The phoned me a month into it to demand £300 extra with threat of cancellation. I bought my policy elsewhere and told my refund would take upto 73 days. With addional cancellation fee. Trying to blackmail into the addional costs.

Agent with knowledge and did not as a robot - Kevin Fuller

Bunch of crooks. All smiles until you cancel and then demand 100s in cancellation fees. Cheapest isn’t always the best. Go for a company with values instead of these cowboys.

Sophie was fantastic very professional and very friendly.