Very friendly and helpful customer service what more i need . Called mr Ben trying to insurance my van he made sure all sorted and was very helpful explained everything and he made sure I got the rig... Ver mais
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Veja o que dizem as avaliações
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Ver mais
A empresa respondeu
I tried to cancel multiple times was on hold once for around an hour waiting to speak to someone. Cancelled direct debit as had sold the car then was sent threatening emails about recovering lost mo... Ver mais
A empresa respondeu
Already sorted my insurance using this company and found the perfect despite I was getting constant phone calls txts and emails asking me if I’m still looking for insurance. All sorted now apparently... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Informações de contato
First Floor, 140 Brompton Road, SW31HY, London, Reino Unido
- vancompare.com
4,4
Excelente
6 mil avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da VanCompare.com
Dear Vinny,
Thank you for your review.
I am delighted to hear that you found the service straightforward and without any messing about. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Sally,
Thank you for your great review.
We are delighted to hear that Connor was polite, friendly and very helpful. Providing a positive and supportive experience is exactly what we aim for.
We will be sure to pass your kind feedback on to Connor. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Mr. Fallow,
Thank you for your review.
We are pleased to hear that your experience was okay, although I am sorry to hear that the process felt a bit lengthy. We appreciate your feedback and will take this on board as we continue to improve our service.
If there is anything we can do to make your experience smoother next time, please do not hesitate to let us know.
Yours Sincerely,
Charlie Byrne
VanCompare
I had numerous phone calls 7 to…
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer complaints and they apologised and restored my faith in the company going forward
16 de março de 2026
Resposta da VanCompare.com
Dear Mr and Mrs Gillon,
Thank you for taking the time to speak with me during our earlier telephone conversation.
I am pleased that we were able to discuss your concerns in detail and reach a resolution that was satisfactory to you both.
Once again, please accept my sincere apologies for any inconvenience and frustration the matter may have caused. Your feedback is greatly appreciated and will be used to help us review our processes and improve the service we provide.
If you have any further questions or require any assistance in future, please do not hesitate to contact me directly, I will be more than happy to help.
Yours sincerely,
Anna Vida
VanCompare
No fuss No faff!
No fuss No faff!!
Amazing service all completed in 5 mins with the exact deal I was looking for
Happy t4 owner!
Shout out to Ryan William for being super efficient and the right price!
20 de março de 2026
Resposta da VanCompare.com
Dear Toni,
Thank you for your fantastic review.
We are delighted to hear that everything was sorted so quickly and that you got exactly the deal you were looking for. Providing a no fuss, efficient service is exactly what we aim for.
It is great to hear Ryan delivered such a smooth experience and secured you the right price. We will be sure to pass your kind feedback on to him.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Good Afternoon,
Thank you for your great review.
We are delighted to hear that Sophie was very helpful and efficient. Providing a smooth and supportive service is exactly what we aim for.
We will be sure to pass your kind feedback on to Sophie. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Very quick easy to set up
20 de março de 2026
Resposta da VanCompare.com
Good Afternoon,
Thank you for your kind feedback.
We are delighted to know you had a positive experience with us. It is always great to hear that our service is meeting expectations.
If you ever need any assistance in the future, please do not hesitate to get in touch. We will be more than happy to help.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Tony,
Thank you for your great review.
We are delighted to hear that you found everything simple and easy to sort out. Providing a straightforward and hassle-free experience is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
The helpful and friendly attitude of…
The helpful and friendly attitude of your sales person. Made the experience a great deal less stressful. Thank you.
18 de março de 2026
Resposta da VanCompare.com
Dear Malcolm,
Thank you for your wonderful review.
We are delighted to hear that our advisor’s helpful and friendly approach made the experience less stressful for you. Providing reassurance and support is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Denis was really helpful and guided me…
Denis was really helpful and guided me through the process
18 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Alan,
Thank you for your 5-star review.
We really appreciate you taking the time to share your feedback and are delighted to know you had a positive experience with us. If you ever need any assistance in the future, please do not hesitate to get in touch. We will always be happy to help.
Yours Sincerely,
Charlie Byrne
VanCompare
Easy to use and process
14 de março de 2026
Resposta da VanCompare.com
Dear Nicola,
Thank you for your great review.
We are delighted to hear that you found the process easy to use and straightforward. Providing a smooth and simple experience is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Avoid, year 2 rip off. Poor service. Charlatans.
Avoid. Unethical. They tried to auto renew two weeks in advance and double their rates. It then takes hours on the call centre to cancel. APP is useless too. Renewal quote was £504. Switched elsewhere for £184. Big rip off. Poor customer service. Still waiting to cancel on the phone line.
Update. Contrary to the response below I did discuss this in detail with you on a long phone call. But I we agreed there was nothing you could do now. This was the opposite to not discussing it. I also declined the £50 Amazon voucher that was ‘offered’ and told you to give it to charity. Again, you didn’t get the complaint, which still fully stands. …dispute an offer if £50 ‘voucher’.
17 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Mr. Braithwaite,
Thank you for taking the time to share your feedback, although I must sincerely apologise for your negative experience.
Policies are set to renew automatically unless we are told that cover is no longer required. A renewal invitation is issued in advance to provide notice of the upcoming renewal terms, including the premium and the date payment will be taken. Payment is collected before the renewal date so that cover can continue without interruption at the point the new term begins.
The intention is to provide seamless protection. In the UK, vehicles must remain insured at all times (unless declared off the road). This is a legal requirement, and automatic renewal helps avoid any unintended lapse in cover that could place a customer in breach of these requirements.
That said, I am very sorry that the renewal price offered was not competitive on this occasion, and I am equally sorry to hear of the difficulty you experienced when trying to contact us to cancel. I also note your comment regarding My Portal, and I regret that your experience with both our service and the app left you feeling so disappointed.
We did try to contact you to discuss these concerns directly, but appreciate that you did not wish to discuss this matter. Should you change your mind, we remain here and would welcome the opportunity to address your concerns properly.
We are dedicated to resolving issues to our customers satisfaction, and making amends where appropriate is important to us. Please also be assured that your feedback is being taken seriously, as it helps us improve our service.
Yours Sincerely,
Charlie Byrne
VanCompare
Quick and efficient service and…
Quick and efficient service and pleasant advisor, making the whole thing easy and one less thing on my to do list
17 de março de 2026
Resposta da VanCompare.com
Good Afternoon,
Thank you for your fantastic review.
We are delighted to hear that you received quick and efficient service, and that our advisor made the process easy and pleasant for you. It is great to know we could take one more task off your to-do list.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Good Afternoon,
Thank you for your kind review.
We are delighted to hear that you found our team very helpful on the phone. Providing clear and supportive service is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear John,
Thank you for your great review.
We are delighted to hear that you found our service efficient and courteous, as well as offering good value for money. That is exactly the experience we aim to provide.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Rude staff don't even say goodbye just…
Rude staff don't even say goodbye just put the phone down on you. Spent an hour sorting insurance only to have the phone put down on me with no idea if my van is actually insured or not. Would not recommend using this company.
16 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Jay,
Thank you for taking the time to share your feedback, although I am sorry to hear about your experience. We take your concerns seriously and are committed to resolving this matter.
As your review is anonymous, I have requested your details via Trustpilot. Once I am able to locate your policy, I will review the interactions you have had with us and contact you personally so that we can address your concerns around the time you have invested and any uncertainty regarding your cover. Please accept my sincere apologies for the experience you have had.
I look forward to hearing from you so that we can put things right.
Yours Sincerely,
Charlie Byrne
VanCompare
James on the phone was fast and helpful
James on phone was fast and helpful , he was he nice to speak to
16 de março de 2026
Resposta da VanCompare.com
Dear Rio,
Thank you for your great review.
We are delighted to hear that James was fast, helpful and pleasant to speak with. Providing efficient and friendly service is exactly what we aim for.
We will be sure to pass your kind feedback on to James. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Rude customer services.
Customer advisor was very rude and ignorant.
When i said i wanted to cancel my quote due to excessive uplift in price, i was just told "OK fine" and the phone was put down.
A few seconds later I got another call and told them I had just cancelled and again rude and arrogant advisor who put the phone down.
23RD March update.
Had a call from CS who have promised they will deal with the training needs of the individual concerned. They will not be sacked but will be trained as requested. I did not ask for it but got an amazon voucher as an apology. I ended up getting insurance cheaper elsewhere in the end so all is well that ends well.
15 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Mr. Allen,
Thank you for taking the time to speak with me on Thursday. It was good to address your concerns directly and resolve the issues you experienced to your satisfaction.
We take feedback very seriously, particularly regarding staff conduct, as it helps us improve our service.
If you need anything further from VanCompare Direct, please do not hesitate to contact me personally. I am here to help and will ensure you are well looked after going forward.
Wishing you a pleasant afternoon ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Katie,
Thank you for your fantastic review.
We are delighted to hear that you received five-star communication and support from our team. Providing clear and helpful service is exactly what we aim for.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
This company hounded me for an…
This company hounded me for an insurance policy they took out on my behalf after only asking for a quote for a van I didn't end up buying. Left a negative review which they promptly begged me to remove promising the matter was closed. This had gone on for years. So like a fool I removed the review. Only to now find that rather than close the issue they simply sold the debt on to a debt collection agency (AGAIN) so now I'm going to pay it but I advise you very strongly to not use this awful company or at least record all calls and save all emails from them.
Absolute liars!!ZERO STARS OR LESS IF POSSIBLE
13 de março de 2026
Avaliação não solicitada
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