Very friendly and helpful customer service what more i need . Called mr Ben trying to insurance my van he made sure all sorted and was very helpful explained everything and he made sure I got the rig... Ver mais
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Veja o que dizem as avaliações
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Ver mais
A empresa respondeu
I tried to cancel multiple times was on hold once for around an hour waiting to speak to someone. Cancelled direct debit as had sold the car then was sent threatening emails about recovering lost mo... Ver mais
A empresa respondeu
Already sorted my insurance using this company and found the perfect despite I was getting constant phone calls txts and emails asking me if I’m still looking for insurance. All sorted now apparently... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Informações de contato
First Floor, 140 Brompton Road, SW31HY, London, Reino Unido
- vancompare.com
4,4
Excelente
6 mil avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da VanCompare.com
Dear Mr. Walsh,
Thank you for your feedback.
We are pleased to hear that you found the communication clear and helpful. Providing straightforward and reliable support to our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
What a phaf to get insurance
Price ok but was promised a call back promising me greater savings it never happened so probably paid more than i could have. Having to call in to validate my policy is twenty minutes of my life I wont get back . Over all ok but I cant guarantee would use again . Having read the reply to my review I appreciate the sentiment behind it however If I was called back why was no message left with a phone number to allow me to make contact ? sort of emphasises my original point really
8 de março de 2026
Resposta da VanCompare.com
Dear Mr. Stephens,
Thank you for taking the time to share your feedback, although I am sorry to read about your experience.
I did attempt to call you this morning so that we could address your concerns directly, however I was unfortunately unable to reach you. Please do return my call at your earliest convenience, as your experience is incredibly important to us.
I sincerely apologise that you did not receive the promised call back. We also fully appreciate that your time is valuable, and I am sorry for the inconvenience caused during the validation process.
I look forward to hearing from you so that we can resolve this matter to your satisfaction. Wishing you a pleasant day in the meantime.
Yours Sincerely,
Charlie Byrne
VanCompare
(Very poor customer service )
(Very poor customer service )
I bought a new vehicle and requested insurance to swop over from my old van to my new van , a simple transaction being an existing customer,not the case.
I had to go to a different insurance company just to fill my new van with fuel ready for work Monday.
This cost me £153.99 on top of the monthly on going cost of my policy with vancompare.
Paul Gollogly.
6 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Mr. Gollogly,
Firstly, thank you for taking the time out of your morning to speak with me. It was good to discuss your concerns directly and begin working towards a resolution.
I do hope that our conversation demonstrated our commitment to you as a valued customer. Your experience is incredibly important to us, and we are dedicated to achieving a positive outcome.
Thank you again for your patience and understanding.
Wishing you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Jason,
Thank you for your feedback.
We are pleased to hear that you had a great experience overall, although I am sorry if the pace of the call felt a little fast. We always aim to ensure everything is explained clearly and comfortably, and your feedback will help us improve this going forward.
We appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Really easy and straight forward sam…
Really easy and straight forward sam Bisset was a pleasure to deal with
6 de março de 2026
Resposta da VanCompare.com
Dear Joseph,
Thank you for your kind feedback.
We are delighted to hear that the process was easy and straightforward, and that Sam Bisset was a pleasure to deal with. I will be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Been with this company for a year had a…
Been with this company for a year had a renew was twice as much as I normally pay so went with another company phone up to cancel what a mess kept me on the line passed me from pillar the post kept me on the phone for about 15 minutes per person then told me they put me food to the one person and passed me to someone else then when I get to the final person they picked the phone up and put it down again had to go for all again they do it thus as a joke if you go with this company you've got to have your head seem to they were all have another very big laugh on my expense idiots a lot of them
6 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Mr. Bishop,
Thank you for taking the time to share your feedback, although I am truly sorry to hear about your experience. I did attempt to call you to discuss this with you directly, but unfortunately we were unable to connect.
I am very sorry to hear that you experienced long wait times, multiple transfers, and a disconnection which required you to call back. This is not the seamless service we aim to provide, and I completely understand how frustrating this must have been. Please accept my sincere apologies for the difficulty you faced in contacting us.
We take feedback like this very seriously, and it will be used to help improve our service going forward.
I have also sent you an email to address this matter directly, and I hope this demonstrates our commitment to making amends. Your satisfaction is incredibly important to us, and we remain dedicated to achieving a positive outcome.
If you need any further assistance, please do not hesitate to contact me directly. I will ensure you are well looked after.
Thank you for your patience and understanding, and I wish you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Good Afternoon,
Thank you for your kind feedback.
We are delighted to hear that you found our team friendly and helpful. Providing a positive and supportive experience for our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
The whole experience with the agent i…
The whole experience with the agent i spoke too was first class. Had a bit of an issue but he did upmost to get it resovled and i was insured in no time at all great service
5 de março de 2026
Resposta da VanCompare.com
Dear Lee,
Thank you for your kind feedback.
We are delighted to hear that you received first class service and that the agent you spoke with worked hard to resolve the issue quickly for you. It is great to know everything was sorted and you were insured in no time.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Be very careful
Be careful with this company , you are not told the full story , ask what happens if I cancel midterm ? I expected a penalty no problem £40 but then told there was a broker discount given which I knew nothing about !!!
Long and short of it a £297 policy which had only run 75 days I got a refund of £57 !
I would not recommend using this compare site .
5 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Mr. Donald,
Thank you for taking the time to share your feedback, although I am sorry to hear about your experience.
I understand your concerns regarding the discount that was reclaimed following the cancellation of your policy, and I appreciate how frustrating this must have been.
The total price of your annual policy included a broker discount, which should have been outlined at the point of sale. As your policy was cancelled mid-term, the cost is recalculated based on the time on cover, meaning you are only charged for the period insured along with any applicable administration for processing the cancellation.
In line with the terms of business that are in place, any annual discount applied at inception is reclaimed on a pro-rata basis when a policy does not run for the full term. I do appreciate that this can be disappointing, and I am sorry for the inconvenience caused. However, these discounts are intended for policies that remain active for the full year.
I was unable to reach you by phone so I have sent you an email addressing this in further detail. I do hope this has helped to clarify matters and demonstrates our commitment to resolving your concerns. Customer satisfaction is very important to us, and we always aim to provide fair and transparent outcomes.
If you need any further assistance, please do not hesitate to contact me directly. I will be more than happy to help and ensure you are well looked after.
Thank you for your patience and understanding, and I hope you have a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Billy Simmonds help me massively with…
Billy Simmonds help me massively with my renewal price saving me over £1000 from my original renewal quote couldn’t have done it without him
5 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Matthew,
Thank you for taking the time to share your feedback.
We are delighted to hear that Billy Simmonds was able to help with your renewal and save you over £1,000 compared to your original quote. That is fantastic to hear, and I will be sure to pass your kind comments on to him.
We truly appreciate your review and thank you for choosing us for your insurance.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Lorraine,
Thank you for your kind feedback.
We are delighted to hear that you received great service all round. Providing a smooth and positive experience for our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Resposta da VanCompare.com
Dear Sean,
Thank you for your kind feedback.
We are delighted to hear that our team listened to your needs and was able to assist you promptly. Providing attentive and efficient service is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Great customer service
Handled my enquiry brilliantly and helped me find the best offer
5 de março de 2026
Resposta da VanCompare.com
Dear Ben,
Thank you for your kind feedback.
We are delighted to hear that your enquiry was handled brilliantly and that our team were able to help you find the best offer. Providing helpful and efficient service is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Financial penalty applied for mistake
Totally disgusting behaviour.
Just because their online form is misleading they tried to triple the insurance premium and admitted it was purely due to the error on the form.
4 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Good Afternoon,
Thank you for taking the time to share your feedback.
We guarantee our online rates. However, it appears there may have been a discrepancy with the information entered online, which resulted in the premium needing to be revised. I appreciate how frustrating this can be and apologise for the dissatisfaction this has caused.
We would very much welcome the opportunity to understand what went wrong and contact you directly to put things right. Your satisfaction is very important to us.
Unfortunately, as the review is anonymous, I am unable to investigate the matter properly at this stage. Please could you kindly text your quotation reference or any identifiable details to 0779 6055 523. I will then investigate the matter and contact you personally to address your concerns.
Thank you for your patience and understanding in the meantime. I look forward to resolving this for you.
Yours Sincerely,
Charlie Byrne
VanCompare
Giving this review to Isabel May
Giving this review to Isabel May. 10/10 customer service i received. She was punctual, supportive and kept her words.
3 de março de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Reduwan,
Thank you for your wonderful feedback.
We’re delighted to hear that Isabel provided such excellent service and that she was punctual, supportive and reliable throughout. She will be very pleased to know her efforts were recognised.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Great customer service
Great customer service, Billy made the whole process very easy.
4 de março de 2026
Resposta da VanCompare.com
Dear Thomas,
Thank you for your kind feedback.
We’re delighted to hear that Billy provided great customer service and made the whole process easy for you. He will be very pleased to know his support was appreciated.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
I got in a right mess and accidentally…
I got in a right mess and accidentally cancelled my insurance, however a new policy was sorted actually saving me money.
4 de março de 2026
Resposta da VanCompare.com
Dear Scott,
Thank you for sharing your experience.
We’re pleased to hear that the situation was resolved and that a new policy was arranged for you, even saving you some money in the process. Our team are always happy to help put things right when needed.
We appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Helpful telephone manner with fast…
Helpful telephone manner with fast results,thank you billy
3 de março de 2026
Resposta da VanCompare.com
Dear Peter,
Thank you for your kind feedback.
We’re delighted to hear that Billy was helpful and able to resolve things quickly for you. He will be very pleased to know his support was appreciated.
Thank you for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
The young man I spoke too was so…
The young man I spoke too was so helpful and explained everthing patiently. Very good service all round.
2 de março de 2026
Resposta da VanCompare.com
Dear Ann,
Thank you for your kind feedback.
We’re delighted to hear that the adviser you spoke with was helpful and took the time to explain everything patiently. Providing clear and supportive service is exactly what we aim for.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Got on the road with hire van quick .VW…
Got on the road with hire van quick .VW van was great ,clean easy to drive . No problems on return .
27 de fevereiro de 2026
Resposta da VanCompare.com
Good Morning,
Thank you for taking the time to share your experience.
We’re pleased to hear that everything went smoothly and that the van was clean, easy to drive and ready to get you back on the road quickly. It’s also great to know the return process was straightforward.
We appreciate your feedback and hope to assist you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
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