My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I left a review last week that said this business was shocking. However, I was stunned by the brilliant service I received to put things right. This matters since things sometimes go wrong. When the... Ver mais
A empresa respondeu
AVOID at all costs,cancelled policy over the phone as requested by them but clearly not actioned by them and constantly trying to charge me fees and threatening legal action even though I had paid up... Ver mais
A empresa respondeu
Ben was amazing and I cannot recommend enough how he took time and consideration truly feeling like a personal experience with humanity and care behind every decision, there was no issues at all and t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Informações de contato
Reino Unido
- vanlinedirect.co.uk
4,1
Muito Bom
12 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Van LineDirect
Good Afternoon,
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you found our team well spoken and helpful. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Great service very helpful staff 100%…
Great service very helpful staff 100% recommend
14 de maio de 2026
Resposta da Van LineDirect
Dear David,
Thank you so much for your lovely review and for your recommendation, it truly means a lot to us! We are really pleased to hear that you had a great experience with our team. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Resposta da Van LineDirect
Good Afternoon,
Thank you so much for taking the time to leave us a review! We are really pleased to hear that we were able to help with your policy requirements. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
The two members of staff were great and…
The two members of staff were great and extremely helpful. The only problem is getting through to you I asked for a call back on the portal 3 days ago and didn't receive one. I also requested a call back today with the AI assistant again no call after 6 hours. I have also made 3 phone calls being on hold for 30 min each time, before luckily today getting to speak to someone.
14 de maio de 2026
Resposta da Van LineDirect
Dear Andy,
Thank you so much for taking the time to leave your review, and we are really pleased to hear that our team were so helpful once you were able to get through. However, I am truly sorry to read about the difficulty you experienced in reaching us. Three calls, two unanswered callback requests and lengthy hold times is absolutely not the experience we want any of our customers to have, and I sincerely apologise for the frustration this must have caused.
We are actively working to improve our response times and callback processes, and your feedback is genuinely valuable in helping us do that. If there is anything further we can help you with, please do not hesitate to get in touch via the contact details on our website and we will do our best to make sure you are looked after promptly. Thank you for your patience, it is truly appreciated.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Good price good cover
14 de maio de 2026
Resposta da Van LineDirect
Dear David,
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you are happy with your cover and the price. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Thank You Sam for taking me through and…
Thank You Sam for taking me through and setting up my new policy .
13 de maio de 2026
Resposta da Van LineDirect
Dear Kevin,
Thank you so much for your lovely review! It is really great to hear that Sam was able to walk you through everything and get your new policy set up for you. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Avoid,just renewed my van insurance and…
Avoid,just renewed my van insurance and when i checked my bank account they charged me twice. I immediately phonned up and spoke to a manager Jack KP about the double paymen,started laughing when i asked if he is going to pay my overdraft as it can take upto 7 working days for me to get refunded. I will never touch this company again
12 de maio de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Mark,
Thank you for taking the time to leave your review and for speaking with us recently. We hope that our conversation was able to address your concerns and provide some clarity on the matter.
Your feedback is genuinely appreciated and will help us to continue improving the service we provide to all of our customers.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out to me directly. I am always happy to help.
Yours sincerely,
Anna Vida
Van LineDirect
Really helpful and made it easy from…
Really helpful and made it easy from start to finish
11 de maio de 2026
Resposta da Van LineDirect
Dear Tim,
Thank you so much for your lovely review! We are really pleased to hear that you found the whole process so easy from start to finish. That is exactly what we strive for. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Billy who I spoke to was fantastic help…
Billy who I spoke to was fantastic help arranging my van policy
10 de maio de 2026
Resposta da Van LineDirect
Good Morning,
Thank you for your review.
We are delighted to hear that Billy was such a fantastic help in arranging your van policy. We really appreciate your kind feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
***** 5 stars....Spoke to BRIAN,,
***** 5 stars....Spoke to BRIAN,,, he is a credit to your company and so helpful, thank you Brian... the service he gave is what I needed , so useful and he put me at ease..
10 de maio de 2026
Resposta da Van LineDirect
Dear Andrew,
Thank you for your lovely review.
We are delighted to hear that Brian provided such helpful service and was able to put you at ease throughout the process. Your kind comments are greatly appreciated, and we will be sure to pass them on to Brian.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Helped me find an insurer when no one…
Helped me find an insurer when no one else could
6 de maio de 2026
Resposta da Van LineDirect
Dear Reece,
Thank you for your review.
We are delighted to hear that we were able to help you find cover when others could not. We really appreciate your kind feedback and are pleased we could assist.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Waste of time
Waste of time, should of read terms of cancellation and want to double the price because of a small claim I was unaware of. Going to call I'm the morning and cancel it entirely. Seems like a joke with no punchline. Any other insurance I've done was sorted in minutes online, having to phone to "validate" your policy is ridiculous. If you don't want the business, just tell me instead of playing me around. Will not recommend to anyone and I will be going elsewhere.
8 de maio de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Martin,
Thank you for your review. I am sorry for the frustration and inconvenience caused.
From what you have described, it sounds as though an undisclosed claim was identified during the validation process. All accidents and losses must be disclosed to insurers, regardless of blame or the amount involved, as this information is used to accurately assess the risk profile and calculate the correct premium.
As the claim had been omitted, the insurer was required to reassess the risk and revise the premium accordingly. I appreciate this was frustrating, particularly after obtaining the original quotation.
The purpose of the validation process is to ensure the policy is correct from the outset and to help avoid issues later down the line, such as additional premiums, policy cancellations, claim rejections, or voidances.
I am very sorry that the process and price adjustment have resulted in you wanting to cancel the policy, and I do appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
All went according to plan
All went according to plan, very helpful, very friendly, don't like the app though
8 de maio de 2026
Resposta da Van LineDirect
Dear Melvyn,
Thank you for your review.
We are pleased to hear that everything went according to plan and that you found our team helpful and friendly.
I am sorry to hear that you did not like the app. We would really appreciate it if you could let us know what specifically you were unhappy with, as understanding this feedback helps us improve the experience for our customers.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Resposta da Van LineDirect
Dear Bruce,
Thank you for your review.
We are pleased to hear that you found the process simple and efficient. We really appreciate your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Awful experience
Well, first of all their phone line from the number they have on the my portal app just rings and rings and no one answers. Then you try the chat on their app and it just gives you answers that doesn’t help so you try to call them again and it doesn’t get anywhere. And then you cancel your policy because you can’t get through to anyone because you’ve sold the van days ago and guess what happens, you’re bombarded with phone calls and emails about threats in your credit score etc. Awful company and will avoid next time.
19 de abril de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Mr Cruz,
Thank you for taking the time to leave your review. We are sincerely sorry to hear that your experience did not meet the standard we strive to deliver, and we apologise for any inconvenience and frustration this has caused.
We have been in touch via email to address your concerns directly and we hope that we have been able to provide some clarity on the matter. Should you wish to discuss anything further, please do not hesitate to reach out to us. We are always here to help.
We appreciate your feedback and hope to have the opportunity to restore your confidence in us.
Yours Sincerely,
Anna Vida
Van LineDirect
Experience was good
Experience was good, but quoted a cheaper price online & when I phoned to except, the price went up.
2 de maio de 2026
Resposta da Van LineDirect
Good Morning,
Thank you for your review.
We are pleased to hear that your overall experience was good, although I am sorry that the price increased from the original online quotation.
During the validation process, it became apparent that the amount of No Claims Bonus disclosed online was incorrect and that there was also an undisclosed claim. Once the information was corrected, the insurer recalculated the premium based on the accurate material facts provided.
I appreciate this would have been frustrating, and I apologise for the inconvenience caused. Thank you again for your feedback and understanding.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Resposta da Van LineDirect
Dear Dave,
Thank you for your review.
We are delighted to hear that you received really helpful service and that our team worked hard to secure the best deal possible for you. We really appreciate your kind feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Easy to deal with and the price was…
Easy to deal with and the price was rite 👌
Helpfull all the way threw the quote
Big thanks
2 de maio de 2026
Resposta da Van LineDirect
Dear Scott,
Thank you for your review.
We are pleased to hear that you found the process easy, the price right, and our team helpful throughout the quotation process. We really appreciate your kind feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Good service but they kept ringing back…
Good service but they kept ringing back for several days as I registered a call back once!
29 de abril de 2026
Resposta da Van LineDirect
Dear Duncan,
Thank you for your review.
We are pleased to hear that you received good service, although I am sorry that the follow-up calls became frustrating. We appreciate your feedback and will take your comments on board as we continue working to improve the customer experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Resposta da Van LineDirect
Dear Brian,
Thank you for your review.
We are delighted to hear that you found the service excellent and well worth the call. We really appreciate your kind feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
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