My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I left a review last week that said this business was shocking. However, I was stunned by the brilliant service I received to put things right. This matters since things sometimes go wrong. When the... Ver mais
A empresa respondeu
AVOID at all costs,cancelled policy over the phone as requested by them but clearly not actioned by them and constantly trying to charge me fees and threatening legal action even though I had paid up... Ver mais
A empresa respondeu
Ben was amazing and I cannot recommend enough how he took time and consideration truly feeling like a personal experience with humanity and care behind every decision, there was no issues at all and t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Informações de contato
Reino Unido
- vanlinedirect.co.uk
4,1
Muito Bom
12 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Van LineDirect
Thank you so much for your kind words. We are really pleased to hear you have had a good experience with us, and we look forward to continuing to look after you.
Absolute shambles of an insurer
Absolute shambles of an insurer. Takes money when they feel like it without permission and feed you poor excuses each time. I paid my premium but 2 weeks later £150 gets taken off a card I didn’t give them details for, for no reason at all & they couldn’t explain why.
Con artists. Reported to FCA & Ombudsmen
2 de agosto de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Mr Johnston,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand your concern regarding a payment being taken from a card you had not provided to us, particularly without a clear explanation as to why.
I want to reassure you that we take matters like this extremely seriously, and this is something I would like to investigate thoroughly. Payments should only ever be taken with proper authority, and if something has gone wrong here, I want to get to the bottom of it.
I would very much welcome the chance to speak with you directly about this, and would ask that you please get in touch with me using the contact details on our website so we can look into this together.
Yours Sincerely,
Isabel May
VanLine Direct
Resposta da Van LineDirect
Thank you so much for your kind review. We are delighted to hear you are very happy with our service, and we look forward to continuing to look after you.
Resposta da Van LineDirect
Thank you so much for taking the time to leave this lovely review. It is great to hear our team could help you find the best price for you. We look forward to being there for your insurance needs.
Resposta da Van LineDirect
Thank you so much for this lovely review! It is great to hear that Kieran was so helpful, clear and concise throughout, exactly the kind of service we want every customer to receive. I will make sure your kind words are passed on to him.
Great thanks 5 star
29 de julho de 2026
Resposta da Van LineDirect
Thank you so much for the five star rating! It really means a lot to know you had a great experience with us.
Excellent communication and very…
Excellent communication and very straight forward talking.
1 de agosto de 2026
Resposta da Van LineDirect
Thank you so much for this wonderful review! It is fantastic to hear you found our communication excellent and easy to follow throughout.
Great service
31 de julho de 2026
Resposta da Van LineDirect
Thank you so much for your kind words! We are so pleased you had a great experience with us.
Will try to rob you every chance they…
Will try to rob you every chance they get. DO NOT USE THESE
31 de julho de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Aiden,
Thank you for taking the time to leave your review, although I am truly sorry to read your comments. I want to assure you that we would never set out to treat any of our customers unfairly, and it is genuinely concerning to hear that your experience has left you feeling this way.
I would very much like the opportunity to understand what has happened and put things right for you. As your review is anonymous, I am unfortunately unable to locate your details at this stage. Please do not hesitate to get in touch with us directly using the contact details on our website, and I will personally make sure your concerns are addressed.
I look forward to hearing from you.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Helped me to get the right insurance…
Helped me to get the right insurance and very helpful for me
31 de julho de 2026
Resposta da Van LineDirect
Thank you so much for this lovely review! It is great to hear our team helped you find the right cover, and that you found them so helpful along the way.
Resposta da Van LineDirect
Thank you so much for your kind review! We are delighted to hear our team were so helpful and quick in sorting things out for you.
Resposta da Van LineDirect
We really appreciate you taking the time to leave this review! It is great to hear you found the process quick and easy to arrange, and that you felt the price was fair.
Overall incredible customer service…
Overall incredible customer service very professional and helpful..spot on well done 👏
30 de julho de 2026
Resposta da Van LineDirect
Thank you ever so much for taking the time to share this. It is brilliant to hear our team were so professional and helpful, and that your experience with us went so smoothly.
Very good and was happy with the…
Very good and was happy with the information and that put across
30 de julho de 2026
Resposta da Van LineDirect
Thank you for taking the time to share this feedback. We are really pleased to hear you had a good experience with us.
My experience of renewing my van insurance
My experience of renewing my van insurance with Vanline Direct was 5*. Very quick and easy to sort out, Connor Bain was most helpful and a friendly, explaining everything very clearly. A very straight forward transaction. Would recommend.
23 de julho de 2026
Resposta da Van LineDirect
Thank you so much for your fantastic review, it truly means a lot to us! It's brilliant to hear your renewal was so quick and easy, and that Connor explained everything so clearly along the way. I'll make sure your kind words are passed on to him, I'm sure he'll be really pleased to read this. Thank you for choosing us, and we look forward to looking after you!
Resposta da Van LineDirect
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found us helpful, and that you were happy with the price too. We hope to continue providing you with a great service, and we look forward to looking after you again!
Absolutely a rip off insurance provider
Absolutely a rip off insurance provider, you provide all the right information online, they take your money and then they make you call them and that’s when the fun starts. Staff I spoke to were rude, spoke over me and told me my ncb can’t be used and they would need to update quote. At this point I advised I wasn’t going to proceed as they were a con and asked for deposit refund. Absolutely a rip off
25 de julho de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Mr Milton,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand your frustration regarding the change in price following your validation call, and I am sorry to hear the team member you spoke with did not communicate this in the way they should have.
Our validation process exists to ensure the information on your policy accurately reflects the correct material facts, including details such as no claims bonus. Where discrepancies are identified during this process, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
I can also confirm your deposit has been refunded to you. I would still like to look into the way your call was handled, as this is not the standard we expect from our team.
Please do get in touch with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanLine Direct
Vanline Direct are a terrible…
Vanline Direct are a terrible organisation, I am in dispute about a cancellation of my van policy and they send me threatening emails, texts - and their organisation gives no option to reply to said texts and emails ... it gives a telephone number where the service operatives (although polite and seemingly helpful) - can do nothing to stop the harrassment and threats of debt collectors, bailiffs and legal action which is intimidating and causes extremee stress ... I will NEVER have anything to do with them again ...
24 de julho de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Ms. Forrest,
I am truly sorry to hear about your experience, and I take the feedback you have shared very seriously.
Based on your review, I can see that you dispute the cancellation of your insurance policy, and that you have felt harassed by communications relating to an outstanding balance. I sincerely apologise for the distress this has caused you.
I have written to you so that we may address your concerns directly, and I genuinely hope that I have been able to resolve this matter for you. If there is anything further you need from Van LineDirect, please do not hesitate to let me know and I will make sure you are well looked after.
Thank you for your patience and understanding, and I do hope that we have the opportunity to look after you again in the future.
Have a great week ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Top Rated service
Very good service clear speaking and well informed
Top level customer service team Thanks
22 de julho de 2026
Resposta da Van LineDirect
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found the team clear and well informed, and that you experienced such a great level of service. Thank you for your kind words, and we look forward to continuing to look after you and take care of all your insurance needs.
Treated like a human
Very helpful and easy to deal with. Good to be able to speak to s human on the phone easily. Even proactive in calling me to discuss an issue on my policy.EDIT!! Sorry but I have to change my review. Got an email saying issues and stopping insurance and I simply cannot find or be given a phone number !! Extremely stressed!! Updated 7th September 2026
SECOND EDIT!!!! ABSOLUTELY UNBELIEVABLE!!! FAR FROM PUTTING THINGS RIGHT YOU HAVE ACTUALLY ACCUSED ME OF FRAUD!!! SHOCKING!!! LOOK AT MY POLICY AND LISTEN TO THESE CALLS EXPECIALLY TODAYS!! I PAID EXTRA FOR EXCESS REDUCTION YOU DIDNT ADD, CAME TO LIGHT AFTER CHANGE OF ADDRESS YOU CHARGE FOR AND UP MY POLICY. THEN UOU TRY TO TELL ME CHANGE AND EXTRA COST WAS FOR AN ACCIDENT I DIDNT DECLARE TO EITHER YOU OR MONEY SUPERMARKET. I DID!!!! IVE JUST CHECKED MY POLICY DOCUMENTS!!! AS YOU SAID YOU DID???? REALLY REALLY NOT HAPPY!! DONT EVEN ADMIT TO YOUR MISTAKES. ABSOLUTELY SICK OF THESE COMPANIES. I GAVE YOU A 5* REVIEW ORIGINALLY. TRY -50 NOW. I DO NOT APPRECIATE BEING ACCUSED IF FRAUD OR INCORRECT DETAILS. THUS MERITS SENIOR STAFF INVESTIGATION/ COMPLAINT. THANKS, REALLY WHAT I NEED RIGHT NOW AND IM AKSO CONCERNED RE COVER. I WASNT/ AM NOT CIVERED ACCORDING TO WHAT IVE PAID FOR.NEED TO LEAVE BUT I'LL GET PENALISED FOR THAT TOO. THIS MERITS CAPITAL LETTERS. I COULDNT ARGUE, TALKED OVER AND BLAMED.. I KNEW I WAS RIGHT THE MISTAKES ARE VAN DIRECTS. AVOID THIS COMPANY. Updated 15th September.
14 de julho de 2026
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