My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I left a review last week that said this business was shocking. However, I was stunned by the brilliant service I received to put things right. This matters since things sometimes go wrong. When the... Ver mais
A empresa respondeu
AVOID at all costs,cancelled policy over the phone as requested by them but clearly not actioned by them and constantly trying to charge me fees and threatening legal action even though I had paid up... Ver mais
A empresa respondeu
Ben was amazing and I cannot recommend enough how he took time and consideration truly feeling like a personal experience with humanity and care behind every decision, there was no issues at all and t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Informações de contato
Reino Unido
- vanlinedirect.co.uk
4,1
Muito Bom
12 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you had a good experience with us. Thank you for choosing us, and we look forward to looking after you!
Very bad, stay away if you can.
Had a policy for 5 months, switched vehicles and was advised that they can't provide insurance with the new vehicle and hence was cancelled.
The executive didn't say a word about any charges, as cancellation is not from my side, they can't provide insurance on the new vehicle.
Now got a mail after 20 days asking for the payment for the rest of the year along with cancellation charge added to it.
Tried calling multiple times, hold the line-15mins-rings-call gets disconnected.
Insurance itself has become complicated and expensive, added to it are Agents such as these squeezing more.
18 de maio de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Mr. Dasari,
Thank you for taking the time out of your morning to speak with me today. I genuinely appreciated the opportunity to address your concerns directly so that I could understand what went wrong and work towards a resolution. I do hope that you are happy with the outcome that we discussed, and I apologise once more for your initial experience.
If you ever need anything else from Van Line Direct, please do not hesitate to ask for me, Charlie Byrne, the Customer Experience Director. Your experience is very important to us, and I will ensure that you are well looked after.
Thanks again, and wishing you a great day ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
David was so professional and helpful…
David was so professional and helpful really appreciate it
10 de junho de 2026
Resposta da Van LineDirect
Thank you so much for your lovely review! It is really great to hear that David was so professional and helpful throughout. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Yian is a top guy made everything…
Yian is a top guy made everything efficient and easy and helped get the best deal
9 de junho de 2026
Resposta da Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Yian made everything so efficient and easy and helped find you the best deal. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Resposta da Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you received such clear, professional and courteous service. That is exactly what we strive for. Thank you for choosing us, and we look forward to looking after you!
Resposta da Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you had a great experience with us. Thank you for choosing us, and we look forward to looking after you!
A very understanding young man
A very understanding young man, was very helpful. Explained everything we needed.
8 de junho de 2026
Resposta da Van LineDirect
Thank you so much for your lovely review! It is really great to hear that you were so well looked after and that everything was explained clearly. That is exactly the kind of service we strive to provide. Thank you for choosing us, and we look forward to looking after you!
Resposta da Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you had a nice, easy and friendly experience with us. Thank you for choosing us, and we look forward to looking after you!
Resposta da Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you had a straightforward and efficient experience with us and that the outcome was a positive one. Thank you for choosing us, and we look forward to looking after you!
very quick and efficent
3 de junho de 2026
Resposta da Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you found us quick and efficient. Thank you for choosing us, and we look forward to looking after you!
Resposta da Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you had a nice experience with our customer service team. Thank you for choosing us, and we look forward to looking after you!
Very helpful on phone talked through…
Very helpful on phone talked through what wanted to know very easy to deal with thanks
7 de junho de 2026
Resposta da Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found us helpful and easy to deal with, and that everything was talked through clearly. Thank you for choosing us, and we look forward to looking after you!
Totally useless make sure you read your…
Totally useless make sure you read your policy docs they don't give you what they quoted you.
3 de junho de 2026
Resposta da Van LineDirect
Dear Mr. Saddington,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience. I can completely understand your frustration, and I want to assure you that your concerns are something I take very seriously.
I have sent you an email directly to address this matter, and I do hope that I have been able to resolve things to your satisfaction. Your experience is genuinely important to us, and please do not hesitate to get back in touch should you need anything further.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Brilliant service…
Guy on the phone was patient professional and knowledgeable. Would recommend for van insurance
5 de junho de 2026
Resposta da Van LineDirect
Thank you so much for your lovely review and for your recommendation, it truly means a lot to us! It is really great to hear that you found our team patient, professional and knowledgeable throughout. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Sold me two policies for the same…
Sold me two policies for the same vehicle at my renewal date. Then having taken my direct debits on both, told me that not only would I not be getting my money back but they would charge me to cancel one
5 de junho de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Mr. Gray,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience. What you have described is of course concerning, and I want to assure you that this is something I take seriously.
I did attempt to call you to discuss this matter and work towards a resolution, but unfortunately I was unable to get through. I would really appreciate the opportunity to speak with you directly as I am confident that we can get this sorted for you as quickly as possible.
Please do return my call at your earliest convenience and I will personally make sure this is looked into and resolved to your satisfaction.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Never answer phone when trying to…
Never answer phone when trying to contact them and live chat just as useless hire car company and insurance company cant get through to them or get any reply from them
3 de junho de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Mr. Mckee,
Thank you for taking the time to leave your review, and I am truly sorry to hear about the difficulty you have experienced in reaching us. I can completely understand how frustrating that must have been, and I sincerely apologise that both our phone lines and Live Chat fell short for you on this occasion.
We are actively working to reduce our hold times and improve our response times across all channels, and I genuinely appreciate your patience in the meantime. We completely understand how important it is for our customers to be able to get through to us promptly, especially when there is something urgent to deal with.
Regarding your mention of a hire car company, I want to make sure I fully understand your concerns so that I can help you properly. I should also mention that the reference number provided on Trustpilot does not appear to correspond with the information on our system, so I would really appreciate it if you could get in touch with us directly using the contact details on our website. I am here to help and would love the opportunity to resolve this matter to your satisfaction.
Thank you again for your patience, and I look forward to hearing from you.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van insurance
Harry Taylor was amazing and got me the best quote for my van very good service and great customer service :)
3 de junho de 2026
Resposta da Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Harry was amazing and was able to find you the best quote for your van. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
I cancelled my policy whilst in credit
I cancelled my policy whilst in credit, owed days of insurance . I was told over the phone I was owed £25 which made sense and influenced my decision to cancel. I was then given 3 other fees at a later stage which I wasn’t happy to pay because it didn’t reflect what I was told over the phone. In the end they decided I owe £244 which They handed over to debt collection team effecting my credit score. Very unprofessional and untrustworthy insurance company
2 de junho de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Mr. McDonagh,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience. I can completely understand why this has been so frustrating, and I want to sincerely apologise for the confusion surrounding the figures you were given.
I can see that the refund was pending your most recent Direct Debit being successful, and unfortunately the payment defaulted, which naturally put your account into arrears. There was also a discrepancy with the outstanding balance that required correction later on, and I am sorry for the confusion that caused. I do appreciate that being given different figures at different stages is far from ideal, and I apologise for that.
I also want to acknowledge that we did attempt to reach you regarding the outstanding balance over a period of time before the matter was passed on, and I am sorry that it reached that stage. That is not the outcome we ever want for any of our customers.
I would very much like the opportunity to discuss your concerns with you directly and do what I can to put things right. If you could return my call, I would genuinely appreciate it. Your experience is very important to us, and customer satisfaction is something we take extremely seriously.
I look forward to hearing from you. Wishing you a pleasant week ahead in the meantime!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Went to cancel my policy as I have sold…
Went to cancel my policy as I have sold the van. Nearly £200 in charges just to cancel. Beware of this company, the guy I spoke to could barely explain the costs, he just kept saying that’s what it says on the screen. Lots of hidden costs if you cancel mid policy.
1 de junho de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Sam,
Thank you for taking the time to leave your review, and I am sorry to hear that the cancellation costs came as a surprise to you. I can completely understand how frustrating that must have been, and I sincerely apologise that our team member was not able to explain the breakdown more clearly at the time.
When a policy is cancelled mid term, the outstanding balance will reflect the remaining amount on your finance agreement after any applicable credit and charges have been applied. We always aim to be as transparent as possible with our customers, and I would be more than happy to walk you through the full calculation to make sure you are satisfied that everything is correct.
As your review is anonymous, I am unable to locate your details at this stage. Please do not hesitate to get in touch with us directly using the contact details on our website and I will make sure this is looked into and explained properly for you.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Great company
30 de maio de 2026
Resposta da Van LineDirect
Dear Carol,
Thank you so much for your kind words, they are really appreciated! We are so pleased that you had a positive experience with us. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
A Experiência Trustpilot
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