Vape 360 Uk Avaliações 

318
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Ver mais

Avaliado com 5 de um total de 5 estrelas

I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vaporizadores

Escrito pela empresa

Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

318 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 53% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(318)

137 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Quick delivery

Quick delivery, good customer service

6 de março de 2024
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 1 de um total de 5 estrelas

Absolutely appalling service

Absolutely appalling service

Ordered a £70 order and was delivered to the wrong address and went missing and never received a replacement or credit just got told they will lose out and then totally ignored now and still out of pocket never again will I shop with them

17 de fevereiro de 2024
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Avaliado com 5 de um total de 5 estrelas

Amazing service.

Delivered fast, original product, amazing service.

27 de fevereiro de 2024
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Next day delivered excellent

I am very happy with my purchase, I ordered some vape pod’s on Wednesday and they were delivered the very next day.
Very happy indeed

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 1 de um total de 5 estrelas

Absolutely shocking customer service!

Absolutely shocking customer service!! Always used and previously had no issues at all however now have an issue with a non disposal vape customers service do not want to know! Email replies appalling, passing blame to manufacturer and told to contact them but then advised that I won't receive much help even if I contact the manufacturer!!!! Will not be using these ever again so disappointing

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Avaliado com 5 de um total de 5 estrelas

EXCELLENT

To say it’s a little family run business I wouldn’t go anywhere else! Also very helpful online and on the phone to say dpd lost my parcel and I had no luck with them for 4 days the senders are extremely excellent and helped me fix it right away so thank you!

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 1 de um total de 5 estrelas

No refund

They don't offer a refund.

24 de julho de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Avaliado com 1 de um total de 5 estrelas

This business does not anything about vapes

This business does not know anything about vapes or vape tanks and the person i spoke to struggles with english.

I questioned about the uwell valyrian 2 pro tank, on the description they have copied over from the uwell original website that the tank can hold upto 8ml liquid.

I already have one but i recently brought the 8ml glass and found that they dont fit the uk valyrian 2 pros.

I called and asked you have this description that it holds up 8ml liquid is it guaranteed. This person kept saying we do 2ml tanks and its best you use 2ml and funny thing is he kept repeating the same thing with "you know" at the end of his sentence.

Does not know anything about vapes or tanks i really dont understand how these guys run some of these vape shops when they have no knowledge and they are fobbing people of by giving the wrong descriptions

23 de janeiro de 2024
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Avaliado com 1 de um total de 5 estrelas

They messed up my order and when I…

They messed up my order and when I tried to return the incorrect item I was told to keep them as an apology and when I placed my next order they would include the missed vapes. I placed another order, no extra vapes arrived so I emailed the company and have been fobbed of over and over again even though I have all the proof. I won't be using this company again shocking customer service

19 de janeiro de 2024
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Avaliado com 5 de um total de 5 estrelas

Return customer highly recommend

I have ordered in bulk twice now and I am over the moon with the products I received. They offer great prices and fast delivery and better yet is the choice of brand and flavours. I like sweet tasting disposable vapes so I’m working my way through the site to find my favourites. Have recommended friends who are also happy with the quality of the products and will continue to rave about vape360 and the rewards system is fantastic too just an added bonus to an already seemless experience. Keep
It up guys

29 de dezembro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Very quick delivery

Very quick delivery. Always good prices. Been a customer for a long time excellent service

30 de novembro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

speedy delivery with excellent customer…

speedy delivery with excellent customer service, I am strongly suggest vape 360 to all my friend

21 de novembro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Dragbar is good. Service is excellent

Dragbar is good - Twin Pack at low price.
Good services
Fast Delivery

21 de novembro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 1 de um total de 5 estrelas

Horrible costumer service

First time I ordered 10 out of the 15 vapes were missing. It took multiple emails and a week to get the missing vapes sent. Second time I ordered half my order was wrong. When I contacted them they said the flavour I ordered was out of stock, so like basically enjoy this flavour. I told them I don’t like this flavour, and the answer was you got them really cheap, like at a really discounted price and if you wanted to send them back, shipping would cost more than the actual vapes so what do you want to do. I told them I don’t like this flavour and I won’t be using it so I want a refund. The answer was: this is not the outcome we were hoping for. And created a label to send them back with Royal mail 48. This was almost 3 weeks ago. Didn’t hear from them since. Will never use them again.

1 de novembro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Avaliado com 5 de um total de 5 estrelas

Great company to deal with

Great company to deal with. Had a few questions regarding the rewards system, my emails were responded to straight away answering all my questions. When I received an order with a small item missing this was sent straight out to me with my next order. Reliable, trustworthy company and the customer service is excellent. Also great products and good value. Only recently started using this company but know that they will always have my future business as everything is so easy and hassle free with them which is somewhat of a rarity nowadays with companies. Keep up the good work 👍

10 de novembro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

vape selection is amazing

vape selection is amazing. delivery was overly quick backed with absolutely awesome customer service to help choosing awesome flavors.

9 de novembro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Vape360 has the best value around!

It was getting very expensive for me buying vapes in convenience stores for 5 or 6 pound a piece and i thought from now why not just buy in bulk and save at least £100.00 every month?

So that is what I did.

After searching online through so many vape stores I came across Vape360 and they had the best customer reviews and their business model was the easiest for me to use in terms of what I wanted.

I came across a ten pack of cola Lost Mary vapes for a reasonable price and i could not refuse, so i bought two just to last me a good while.

I would highly recommend Vape360 as they offer the best deals and the best value for money, easy communication and the best prices around.

I will definitely put through another order soon!

12 de outubro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing service from these…

Absolutely amazing service from these guys … order is always on time and there is always someone available to answer any question I definitely recommend and worth 5 ⭐️⭐️⭐️⭐️⭐️

11 de outubro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

I love to buy my vapes from Vape 360…

I love to buy my vapes from Vape 360 Uk.
They provide the best service, quick delivery and professional customer service.
Thanks,
Esperanza

7 de outubro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Avaliado com 1 de um total de 5 estrelas

Terrible service

Terrible service, received order with 3 vapes missing. Contacted them to advise. 1st Email reply asked for order number again, did that, then 2nd e mail sent me a copy of original shipment to tell me its on its way, advises received that but missing vapes, then after 3 days was asked for packaging, advised didnt have it as recycled, then received yet another mail to ask if I was ordering again as they would send 1 vape with it, Even though i'm missing 3!! Have no idea if i'll ever see the missing vapes, wouldnt use them again. Very poor customer service

5 de outubro de 2023
Avaliação não solicitada
logotipo da Vape 360 Uk

Resposta da Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

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