Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Ver mais
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Veja o que dizem as avaliações
I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Ver mais
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Ver mais
A empresa respondeu
Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Informações de contato
3 Sagar St, M8 8EU, Manchester, Reino Unido
- 01615649336
- contact@thevape360.com
- vape360.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 53% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic company and vapes only use these now…
Fantastic company only use these now after trying many others. Vapes are all good flavour and last the same as they should obvious every now and again you get a bad one but that’s the manufacturer problem not vape 360.
After a recent order I’ve had to contact them, I got to speak to a human who was helpful and polite he solved my tiny problem straight away. Would highly recommend vape 360

Resposta da Vape 360 Uk
Great company
I’ve been using Vape 360 for a while now and wouldn’t use anyone else, lots of choices of different flavours to choose from and good prices.

Resposta da Vape 360 Uk
Excellent Customer Care
Excellent offers, prompt delivery, excellent customer care 👍

Resposta da Vape 360 Uk
Got there in the end, thanks
I give 4 stars only due to some errors in my order, I ordered 6 boxes - 4 wrong, 1 missing. After an initial frustrating communication experience the team there were good to communicate and resolve by sending a postage label link to send the incorrect items back and send the correct items out, these arrived quickly. Had an issue with the missing box but it did appear a few days later.
Sometimes things do go wrong in ordering online, I’d say the best thing to do is to understand this is not done on purpose as it would be bad for the business involved, stay calm and talk to them clearly about your issue. In Vape360’s case that’s what I did, they to their credit communicated well and resolved the problems amicably.
I would say to them to keep doing this because from a customers point of view, you feel frustrated, angry and let down. The way you fixed this was good but the communication was what meant most during the process and that’s appreciated.
Thank you.

Resposta da Vape 360 Uk
Amazing flavours
the delivery was quick. They have amazing flavours that you can't find in shops. The taste of the disposables were amazing as were the e-liquids, they are also cheap and affordable and plus the free delivery and free returns. i highly recommend using this company

Resposta da Vape 360 Uk
Brilliant customer services
Brilliant customer services.
See you again

Resposta da Vape 360 Uk
Excellent service
Excellent service, great people to do business with.

Resposta da Vape 360 Uk

Resposta da Vape 360 Uk
Great customer service every time
Great customer service every time! I’ve ordered from a number of companies selling same products but customer service has been unhelpful and frustrating. Since I started ordering from this company, they have given me no reason to shop anywhere else. Keep up the great work!

Resposta da Vape 360 Uk
Great service and 100% reliable
Great service, next day delivery, great prices! And an actual human you can speak with if you have any problems - in this day and age that’s rare! Lovely company, highly recommend

Resposta da Vape 360 Uk
10/10
Excellent company always send on time and will help in anyway they can to sort if I have an issue. Great vapes too! 10/10

Resposta da Vape 360 Uk
I’ve been ordering from Vape 360…
I’ve been ordering from Vape 360 regularly for a long time now. Deliveries always arrive efficiently and are far cheaper than my local Vape shops. Excellent customer service, with a great range of products.

Resposta da Vape 360 Uk
They have supplied vapes to my 15 year…
They have supplied vapes to my 15 year old daughter.
How are you not varifiying ages? This is illegal.

Resposta da Vape 360 Uk
Fantastic Service
I've been shopping online monthly with Vape360 for about 12 months. I always find the goods are received on time and in good condition. Today I received my regular oder and found that I had been sent some incorrect products - the first time this has ever happened and clearly a genuine Mistake. I called up and spoke to a real person (John), who apologised for the error, told me to keep the additional products and that he would send out the products I was missing within 24 hours, and email me the tracking details. This is proper old fashioned customer service from a family-run small business! I couldn't have asked for a better response. I will continue to shop regularly with vape360, and would highly recommend them for online shopping and excellent customer service. Many thanks, Sakura

Resposta da Vape 360 Uk
Wrong item recieved. Awful customer service.
I was sent the wrong item which is not the end of the world but when I contacted customer service to enquire as to why the wrong item was sent to me, their exact reply was - "yes we know we send different one as the one you order is out of stock, if you don't want to use it send it back." If that isn't terrible customer service, I'm not sure what is. 1 star is generous.

Resposta da Vape 360 Uk
Generally good stick of vapes and…
Generally good stick of vapes and flavours. Decent prices. Only reason for 4 stars is they obviously close at the weekend and once open often don't process orders until 5pm on a Monday so if you order after 5pm on a Friday, you often don't get the parcel until the Wednesday. Other than that, Great service.

Resposta da Vape 360 Uk
Rubbish
Rubbish. Don't order from them. I ordered two different vape juices and they emailed me saying one isn't in stock so do I want x2 Blueberry, so I emailed back saying No ill order another juice as I didn't want two of the same juices...they sent x2 Blueberry anyway. Quick to take my money but but happy to mess up my order.

Resposta da Vape 360 Uk
Vape 360
Have been using these guys for a while now and can't fault them in any way. Excellent service, fantastic delivery, always there to help if you have any questions or need help with vapes etc. I would recommend to anyone who wants to stop smoking and try vapeing. Fantastic 👍

Resposta da Vape 360 Uk
Eleaf tc40w
Great products at a very competitive price. Fast free delivery. Would highly recommend.

Resposta da Vape 360 Uk
amazing service!
I HAD problem with an order - it was rectivied with a quick phone call - great service

Resposta da Vape 360 Uk
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