Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Ver mais
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Veja o que dizem as avaliações
I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Ver mais
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Ver mais
A empresa respondeu
I recently used the Click & Collect service from 360 Vape UK and had a really smooth experience. The ordering process was quick and simple, and my order was ready for collection exactly when promised.... Ver mais
Detalhes da empresa
Escrito pela empresa
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Informações de contato
3 Sagar St, M8 8EU, Manchester, Reino Unido
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4,4
Excelente
317 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 53% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
problem was with Royal mailing.I…
The problem was with the mailing.I chose Royal Mail 48 tracked and it took 5 days.I had wanted the vapes sooner,so the lesson is use this company but don't select the Royal Mail option for delivery.The actual products were good and no problems
28 de agosto de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We're sorry to hear Royal Mail 48 took longer than expected — delivery times can vary with them, especially during busy periods. We're glad the products arrived in good condition and that you're happy with them. If you need faster delivery next time, please feel free to choose one of our quicker courier options.
Regards,
Team Vape 360
Best and most reliable vape supplier
Best and most reliable vape supplier I've used.
Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free delivery too, not many offer this.
Highly recommend, A1 service.
26 de agosto de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your wonderful feedback. It means a lot to hear that you’ve been a regular customer for nearly two years and that we’ve been able to support you since switching from cigarettes to vaping. We're really glad you've always received trouble-free service, quick delivery, and enjoyed the benefit of free postage.
Thank you for the high recommendation — we truly appreciate your support.
Regards,
Team Vape 360
I’ve been with 360 for over 3 years
I’ve been with 360 for over 3 years. I always get the best service. The team is very helpful to assist me. Even when I make mistakes with my order, they get charged and sorted for me. I night recommend this shop.
29 de agosto de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely review. We're really grateful that you've been with us for over 3 years, and it's great to hear you always receive helpful and reliable service. We're always happy to assist — even when an order needs correcting — and we truly appreciate your recommendation.
Regards,
Team Vape 360
So far so good
First time using this company and was pleased with delivery time and product.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We're really glad to hear your first experience with us was positive and that you were happy with both the delivery time and the product. We appreciate you giving us a try!
Regards,
Team Vape 360
Great company to deal with..
Great company to deal with. Always happy to help if any problems. Buy all my vape juices from them as there prices are Great as well..
1 de agosto de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback! We're really glad to hear you find us great to deal with and that you've been happy with our support whenever needed. It’s wonderful to know you choose us for all your vape juices and that you're pleased with our prices.
Regards,
Team Vape 360
All ordered easily with a prompt and…
All ordered easily with a prompt and fast delivery
3 de agosto de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're glad to hear your order process was easy and that delivery was fast.
Regards,
Team Vape 360
Always speedy delivery and a swift…
Always speedy delivery and a swift response to a delivery enquiry, which turned out to be my mistake! Would recommend
7 de agosto de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback! We're really glad to hear you always receive speedy delivery and that our team could quickly assist with your enquiry — no worries at all about the mix-up. We appreciate your recommendation.
Regards,
Team Vape 360
Awful customer service.
Awful customer service.
When you actually have an issue they are so unhelpful. Was sent the wrong/damaged items, just wanted replacements or refund to repurchase. Several messages were completely ignored. Finally get hold of them and took nearly 6 weeks to sort a return/replacement, they then send it to the wrong address. Clearly have no intention of helping with this. Won't be returning.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We always aim to resolve any issues as quickly as possible, and we apologise if the process felt slow or frustrating.
After reviewing the case, we did arrange a return and replacement for the items you reported as incorrect/damaged. The delay occurred while we waited for the items to be returned so we could process the exchange correctly. We apologise for any communication gaps during this period — that is never our intention.
Regarding the replacement being sent to the wrong address, we used the delivery information provided on the order. We’re sorry for any inconvenience this caused and would be more than happy to look further into this if you can email us at contact@vape360.co.uk
.
We genuinely care about our customers and are always here to help put things right wherever possible.
Regards,
Team Vape 360
Good service quick delivery
Being costal town lot of vape companies dont reach next day these guys are quick and reliable with decent prices you can talk to a real person if any issue so highly recommended.
22 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're really glad to hear that your orders reach you quickly, even in a coastal area where delivery can sometimes take longer. It’s lovely to know you find us reliable, fairly priced, and easy to contact when needed. We truly appreciate your recommendation.
Regards,
Team Vape 360
Very happy
Great product and top-notch service as always. I love the points system and delivery was very quick
23 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback! We're really glad to hear you're happy with the product, our service, and the points system. It's also great to know your delivery arrived quickly.
Regards,
Team Vape 360
Brilliant company
Brilliant company. I’ve used them for over a year now and they’re my go to for vapey needs. Decent loyalty rewards and brilliant service everytime. I live at the opposite side of the country but their website and customer service is top notch. It’s just easy!
29 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your amazing feedback! We're really grateful that you've been with us for over a year and that we've become your go-to for all your vape needs. It’s great to hear you enjoy the loyalty rewards and find both our website and customer service easy and reliable — even from the other side of the country.
We truly appreciate your support.
Regards,
Team Vape 360
Never received the order.
Royal mail never received the order, support hasn't yet responded from either. It has been 2 weeks and nothing.
11 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We're really sorry to hear you haven’t received your order yet. Please email us your order number at contact@vape360.co.uk
so we can urgently investigate the Royal Mail tracking and get this resolved for you. We aim to respond as quickly as possible, and we apologise for any delay you may have experienced.
Regards,
Team Vape 360
Ok sometimes
Ok, you've asked me for a review. I've shopped with you around 6 times now. You sell elfa pods at the best price. I have been sent unboxed ones in the past, but I think the quality was ok.
My big gripe is packaging, why can't you send them out packaged so they slip thru a letterbox (like Specsaver contact lenses)they're always box shaped & require me to be in to accept delivery, I live in terraced housing so no "safe space".
My first order (I was a bit green about vaping) YOU sent me the wrong vape, it was incompatible with the pods. In order to get the correct one, I was required to post it back at my own expense. The person I spoke with about this told me they were very busy, had other customers trying to get through, "I'm a customer" I had to say! I did this assuming I would receive a credit of some sort, I didn't. When I emailed, it was ignored.
Their customer care is zilch.
And who else charges £2.99 insurance & protection, just call it p&p. I wont order from you again, another company sells pods at the same price if I buy in 3s. Their comms & customer care, second to none.
21 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for sharing your honest feedback — we truly appreciate you taking the time to explain your experience.
Regarding the Elfa pods, we’re glad to hear you were happy with the pricing and quality. About the packaging, we understand your concern. Some items come in rigid manufacturer boxes, which unfortunately cannot be flattened for letterbox delivery without risking damage, but we will pass your suggestion to our dispatch team for review.
We’re sorry to hear about your first order experience. When an incorrect device is sent back to us, we do follow the standard return process so we can exchange it correctly. We apologise if the communication at that time felt rushed — that certainly isn’t the level of service we aim to provide. You should never feel brushed off as a customer, and we’re sorry if that was the impression given.
As for the £2.99 “Insurance & Protection” fee, this is optional and covers loss or damage during transit. It isn’t compulsory postage — delivery remains free — but we will review the wording to ensure it’s clearer.
We appreciate your past orders with us and are genuinely sorry to hear you feel disappointed. If you would like us to take another look into any part of your previous experience, please feel free to email us at contact@vape360.co.uk
and we'll be happy to help.
Regards,
Team Vape 360
The choice Vape360 offer is great.
The choice Vape360 offer is great,and prices are good. From buying to receiving order was so simple.
28 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're really glad to hear you’re happy with our product range and prices, and that the whole process from ordering to delivery was simple for you.
Regards,
Team Vape 360
Lucky to even get 1 star
Lucky to even get 1 star. No communication. Order and website says 48 tracked delivery eith Roath mail ....nope a week more like. Terrible music information and not helpful customer service as gave me the same repeated answer....we're so sorry and blamed royal mail. Do not use. Waste of time and money!
25 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the delay and the frustration it caused. Your order was dispatched on time with Royal Mail 48 Tracked, but unfortunately, delivery can sometimes take longer than expected, especially during busy periods. We understand this isn’t ideal, and we apologise for the inconvenience.
Regarding communication, we always aim to provide helpful and timely updates. If our responses felt repetitive or unhelpful, we sincerely apologise — that is never our intention. We only want to make sure you have accurate tracking information and clarity about where the delay is occurring.
If you still need assistance with your order or would like us to investigate further, please email us at contact@vape360.co.uk
and we’ll be more than happy to help.
Regards,
Team Vape 360
Good company and service
11 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're glad to hear you're happy with our company and service.
Regards,
Team Vape 360
Protection???
Understand that shipping is a cost, but is protection needed as post by Royal Mail should be secure..!!!
18 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We understand your concern regarding the protection fee. Royal Mail generally handles parcels securely; however, the Insurance & Protection option is there to cover situations where a parcel is lost, damaged, stolen after delivery, or handed to the wrong person.
All insured orders are also sent using signature delivery, which adds an extra level of security and helps protect both the customer and the order.
The protection is completely optional, and you can remove it at checkout if you prefer.
If you have any further questions, please feel free to contact us at contact@vape360.co.uk
.
Regards,
Team Vape 360
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're really glad to hear you found our service professional and smooth.
Regards,
Team Vape 360
Repeat juice delivery.
Just received my repeat order from the guys at Vape360 .Uk .Had an issue with Royal Mail which was sorted out with a quick phone call .Keep up the good work guys , will continue to use your company and recommend you to others . Cheers John .
16 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback, John. We're really glad to hear your repeat order arrived safely and that the Royal Mail issue was quickly resolved over the phone. We truly appreciate your continued support and your recommendation.
Regards,
Team Vape 360
Feedback
Excellent company fast postage happy with all my orders would highly recommend
11 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback! We're really glad to hear you're happy with your orders and our fast postage. Your recommendation is truly appreciated.
Regards,
Team Vape 360
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