Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Ver mais
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Veja o que dizem as avaliações
I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Ver mais
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Ver mais
A empresa respondeu
I recently used the Click & Collect service from 360 Vape UK and had a really smooth experience. The ordering process was quick and simple, and my order was ready for collection exactly when promised.... Ver mais
Detalhes da empresa
Escrito pela empresa
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Informações de contato
3 Sagar St, M8 8EU, Manchester, Reino Unido
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4,4
Excelente
317 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 53% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
I had an issue with delivery, Vape 360 were not responsible. However when I contacted them, their customer service was excellent. They dealt with the issue promptly and ensured my order was delivered quickly. Their attitude to customers is fantastic. Highly recommend.
4 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Very competitive pricing !
Very competitive pricing with good delivery times.
26 de junho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
This is a superb supplier of vaping…
This is a superb supplier of vaping requirements. Great Service and competitive pricing. Use them regularly and never have had a problem.
24 de junho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
They are always on time with deliveries…
They are always on time with deliveries and my partner and i really like the vado iced mixed berries
2 de julho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
I have been sold a fake product the…
I have been sold a fake product the picture on website shows my normal product label and juice description- Ruthless Tropic Thunda vape juice, what has been delivered has a different label but with Same Ruthless logo, tastes completely different and leaves horrible after taste. This label states not to be sold in US... its a US brand! Kinda gives it away. I sent an email... no reply, I will never use this site again
25 de junho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
My go to site
My go to site for over a year, helpful staff. Highly recommend
13 de junho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Excellent customer service even in now…
Excellent customer service even in now a days era, they pick to your calls and you can actually speak to human- decent range of products and good products...
7 de junho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Very efficient
Very efficient, only once had a problem. One phone call and all was sorted immediately. Great service.
9 de junho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Brilliant customer service
Brilliant customer service . I always order from these guys as they have great deals and deliver really quickly. I’ve never had an issue until my last order which was mislaid by Royal Mail but the guys credited my account immediately which was fantastic and much appreciated.
4 de junho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
All round 5 stars
Absolutely! Here's a customized Vape360 – Your Go-To Destination for High-Quality Vapes Online
If you’re searching for a reliable, high-quality online vape store, Vape360 is a name you need to know. I recently ordered from their site and was genuinely impressed by the professionalism, product range, and customer service that sets them apart in the vaping industry.
Top-Notch Product Quality
Vape360 offers an excellent selection of premium vapes, pods, kits, and accessories from top brands like Voopoo, Vaporesso, Elf Bar.The vape kit I ordered arrived in perfect condition, and the build quality was outstanding—authentic and clearly not a cheap knockoff, which is a common risk when buying online.
Wide Selection for Every Vaper
Whether you're new to vaping or a seasoned pro, Vape360 has you covered.
Exceptional Customer Service
Customer support at Vape360 is responsive and friendly.
Highly recommended. 5/5
4 de junho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Disposable vapes
Good value arrived on time just what I wanted
4 de junho de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Awful Customer seriously- incomplete order
Received incomplete order. Didn't mind as these things happen but it was 80% of my order missing. They ignored the email. Whatsapped the number with full details. My order number, screen shot of what was meant to come, a photo of the tiny package and it's contents. Eventually replied. No apology. No offer for next day delivery. No confirmation of when it will be arriving at all. Minimal limited response. Just really poor. Won't order from them again. It doesn't take a lot to say sorry we messed up your order we will ship it out next day delivery.
30 de maio de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
All round great company to buy from
I cannot fault these guys at all. Ordered from them 17 times now and refuse to go anywhere else. I done a recent order and got the flavour I wanted however they were refillable pods not the actual vape I ordered. Contacted them, spoke to John and he got back to me instantly, instead of having to return, they are sending me out the actual vape I ordered pretty much free of charge since I don’t need to return my pods. Never had any issues with these guys, amazing prices, products, customer service and extremely fast delivery. 10/10 all round. Found out they’re a small business and hope they thrive because they deserve it.
28 de maio de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
I've been using vape360 for awhile now…
I've been using vape360 for awhile now and they are a great company to use.
25 de maio de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great service & friendly
Great service & friendly. All issues sorted quickly.
23 de maio de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
My go-to puff posse!
My go-to puff posse for some time now. Vast variety of vapes, pukka prices and fine fellas to boot. Never let me down and unlike many other online shops it’s easy to reach them, and they’re super friendly and efficient when you do. Give them a try and you’ll never use another vape vendor. S from Suffolk.
18 de maio de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Join vape360
I have bought many times in here and I have fantastic user experience, great service and fast delivery
18 de abril de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great staff and great flavors
Great staff and great flavors. Very satisfied customer from last few months now. Always upto mark in standard.
8 de maio de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
This has to be the worst vape shop I’ve…
This has to be the worst vape shop I’ve ever ordered from 0 customer service they don’t respond to email's or the phone and they don’t deliver what you order do not order or buy anything from this company
30 de abril de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
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