Vaporesso official Avaliações 

217
•
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Really really bad! I’ve ordered on the 16th of September and today the 19th of October it still isn’t delivered, it’s not even on a flight as we speak!!!!! HOW??????? And the tracking code doesn’t wor... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have always used Vapresso but unfortunately their products are unfit for purpose. 3 out of a pack of 4 pods constantly leak and leave juice in your mouth. Originally I thought it was my old vape mak... Ver mais

Avaliado com 4 de um total de 5 estrelas

Volevo cambiare la recensione scritta in precedenza. Effettivamente la prima Armour che ho acquistato l’ho dovuta cambiare per i problemi di ricarica di cui sopra. Ma la seconda dopo aver cambiato i... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

My first experience with pod vaping was about 2 years ago with Veev. This proved to be very expensive and I switched to Vaporesso XROS PRO about 4 months ago. I like this system. Great flavour deliver... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Comidas, Bebidas e Tabaco

Escrito pela empresa

VAPORESSO (Official Brand Account) VAPORESSO is a leading global vape brand dedicated to innovation, premium quality, and harm reduction through advanced technology. Since our founding, we've been committed to delivering exceptional vaping experiences backed by cutting-edge R&D, strict quality control, and a user-first philosophy. From pod systems to advanced kits, every product is engineered to meet the highest standards of performance, safety, and design. This Trustpilot profile is our official brand hub — a space for sharing brand updates, and gathering authentic feedback on our overall brand experience, product innovation, and customer journey. We welcome honest reviews that help us continuously improve and serve our global community better. (For order-specific inquiries, shipping issues, or after-sales support related to purchases made on the online store, please visit another dedicated account VAPORESSO STORE Trustpilot profile, where the store support team is ready to assist you.)


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

217 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 76% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(217)

55 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Not very nice to be honest

Not very nice to be honest. Never had a vape make me feel as sick as these ones do.Have to top them up a ridiculous amount aswell. Not worth it

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vaporesso official

Resposta da Vaporesso official

Dear friend,
We're genuinely sorry to hear this — and we completely understand why you'd feel this way, and we don't take feedback like this lightly.
Your health and satisfaction come first, and we'd really like to look into this properly to understand what might be going wrong. Please reach out to us directly at support@vaporesso.com with more details about your device and what you've been experiencing. We'll personally take care of your case and work with you until we find a resolution you're happy with.
We appreciate you being honest with us, and we hope we can make this right for you. Thank you for giving us the opportunity to help you solve the problem and allowing you to return to our company.
Warm regards,
Vaporesso Support Team

Avaliado com 1 de um total de 5 estrelas

I bought the xros 5 leather edition

I bought the xros 5 leather edition, been vaping 12yrs, filled the pod, let it rest 5 mins, weird sound coming from pod when vaping, seem the wick inside is saturated, tried another coil, same issue, I've tried 0.6, 0.8 and 0.4 pods all same issue, never experienced this kind of issue with any other mods I've had. Rubbish device, highly dont recommend it. Fur coat no knickers comes to mind, will never buy a vapresso device again. Waste of £25. Don't tell me how I should fill the pod etc. Its the very poor quality, never had this issue with my caliburn g3 and g4 devices.

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vaporesso official

Resposta da Vaporesso official

Dear friend,
We're really sorry to hear about your experience with the Xros 5 Leather Edition, and we completely understand your frustration — especially after 12 years of vaping and never encountering anything like this before, and we don't blame you for feeling this way. We hear you, and we take your feedback seriously.
We'd like to make this right. Please reach out to us directly at support@vaporesso.com with your purchase details and any relevant information. We'll personally take over your case and work with you until we find a proper resolution.
We know we've got a lot to prove after an experience like this, and we'd truly appreciate the chance to turn things around.
Warm regards,
Vaporesso Support Team

Avaliado com 1 de um total de 5 estrelas

Poor products - pods for xros

Over the past 6 months I have had an issue with the xros pods , I have tried the 0.6 ohm to 0.8 ohm and all no matter where you purchase from has a problem. They either leak from the bottom or spit juice when inhaling , some last less than a week before it gives a burnt taste , also they don't pull properly at times. These pods are 75 rand each and cannot be returned as you need to prove it is a manufacturer fault. Kindly improve your products , it's a shame that we spend a lot of money for poor products . Stop posting that it's our fault , we follow manufacturers directions on how to use device but your products are just terrible. The mesh system is clearly not workin.

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vaporesso official

Resposta da Vaporesso official

Dear friend,
We're really sorry to hear about your experience over the past 6 months, and we completely understand why you're frustrated.
We take this feedback seriously, and we want to make this right for you. Please reach out to us directly at support@vaporesso.com with your purchase details and any photos or videos you may have. We'll personally take care of your case and work with you until we find a resolution you're happy with.
We appreciate your honesty, and we hope we can earn back your trust.
Warm regards,
Vaporesso Support Team

Avaliado com 1 de um total de 5 estrelas

Even 1 star is still too much for me…

Even 1 star is still too much for me personally. This was the last time I bought anything here. You order Vaporesso Corex 3.0 and end up getting the previous version, 2.0. I sent several emails, which were probably first automatically forwarded to another email address. I sent emails to the recommended address, also through the website itself, but unfortunately received no response. It is what it is, and I won't be taking any further steps, but the advertisements or reviews will certainly not be positive.
Update: My decision remains the same but I still want to give a quick update. Today 27/02/2026 I suddenly received the correct article in my mailbox, presumably they tried to correct their mistake. However, I have not received any further information about this, neither email nor other info. So I have to guess whether this really comes from them, although I have a strong suspicion that it does.
Update 2: On 10/03/2026 I received an email confirming that the correct products had been sent. So finally a confirmation that the package did indeed come from them. The question was then immediately asked whether I would like to remove this negative review. But why? I am only writing the facts as they happened, no more and no less.

6 de janeiro de 2026
Avaliação não solicitada
logotipo da Vaporesso official

Resposta da Vaporesso official

Dear friend,
Thank you for taking the time to share your detailed experience, and we sincerely apologize for the frustration and confusion this situation has caused you. We completely understand your feelings — receiving the wrong version of a product you ordered, followed by silence when you reached out multiple times to our partner store, is absolutely not the experience we want any customer to have.
We're glad to hear that the correct Corex 3.0 eventually made its way to you, and that you finally received a confirmation email from our partner store on March 10th. But we also fully acknowledge that this doesn't erase the earlier lack of communication and the hassle you went through. The fact that you had to guess whether the package even came from us is a clear sign that our partner store dropped the ball on keeping you informed, and for that, we are truly sorry.
Regarding your review — we respect your decision completely. You are simply stating the facts as they happened, and we have no right to ask you to remove it. Your honest feedback is valuable, and it highlights areas where our partner store clearly need to improve, especially our store partner's email response system and communication process.
If, however, there is anything still unresolved or if you'd like us to personally look into your case further to ensure everything is now fully settled, please don't hesitate to reach out to our official support account(support@vaporesso.com). We'd be more than happy to step in and make sure you are taken care of, no strings attached.
Your satisfaction matters to us, regardless of whether you choose to update the review or not. We appreciate your honesty and hope we can rebuild your trust in the future.
Warm regards,
Vaporesso Support Team

Avaliado com 4 de um total de 5 estrelas

Correzione recensione Armour

Volevo cambiare la recensione scritta in precedenza. Effettivamente la prima Armour che ho acquistato l’ho dovuta cambiare per i problemi di ricarica di cui sopra.
Ma la seconda dopo aver cambiato il cavetto di alimentazione è tornata a ricaricare correttamente.
Ho dato 4 stelle perché il cavetto di alimentazione in dotazione è quasi inutilizzabile per la sua lunghezza. Potrebbe essere sicuramente più lungo.

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vaporesso official

Resposta da Vaporesso official

Dear friend,
Thank you so much for taking the time to come back and update your review — we truly appreciate it, and we're so grateful for your honesty and support.
We're really glad to hear that the replacement Armour is now charging properly after swapping out the charging cable. That said, we completely understand your feedback about the included cable being almost unusable due to its length, and we hear you loud and clear. It's insights like this that help us improve, and we'll make sure your suggestion about a longer cable is passed along to our product team.
You're a valued customer, and we genuinely mean it when we say we'd love to hear from you anytime you have thoughts, feedback, or even just a quick experience to share — good or bad. Please feel free to reach out to us directly at support@vaporesso.com anytime. We're always here for you.
Thank you again for giving us the chance to make things right, and for sticking with us. We truly appreciate you.
Warm regards,
Vaporesso Support Team

Avaliado com 1 de um total de 5 estrelas

Vapresso pods are crap

Every single pod i've bought and replaced during the last week has conked out after the first fill and within less than an hour and has cost me about £40 in 2 packs of pods. No, I'm doing nothing wrong! They're just crap.

31 de janeiro de 2026
Avaliação não solicitada
logotipo da Vaporesso official

Resposta da Vaporesso official

Dear Nigel,

We’re sorry to hear about your experience — that’s definitely frustrating and not what we expect from our pods. This isn’t typical performance, and we’d like to help look into it.

Please kindly contact our customer support team via:
https://www.vaporesso.com/contact-us

Thank you for your feedback.

Best Regards

Avaliado com 1 de um total de 5 estrelas

Denne hjemmeside er et fup firma

Denne hjemmeside er et fup firma, man hører ikke et ord fra dem, ordrebekræftelse, før man gør indsigelse via banken, så bliver man tilbudt noget kinesisk sprøjt. Efter meget frem og tilbage er jeg blevet lovet en fuld refundering. Så køb intet her

11 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

All show no substance. The worst vape company bar none

I stupidly trusted vape companies until getting ripped off by Vaporesso multiple times. Before ever buying from this company, try to get in touch with their supposed "24 hour customer service". When you do here's what you'll find....Lots of prefab questions of known issues with their items..Lots of them. So many of their pieces appear to be rushed to market and are all show but no substance. Secondly, what you will not find on their claimed "24 Customer service" is service... Literally there is no one there to help you in any way, There's no solutions, and no one at their company EVER responds. They just take your money, leave you with non-working tech and never respond ever.

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought a Luxe XR Max 2 from this…

I bought a Luxe XR Max 2 from this website, and after two months, the product stopped working. They don't honor the warranty, and they deceive me just to avoid sending a new product. I've sent dozens of messages with no response. SCAMMERS.

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

When I order a vape and pods I didn’t…

When I order a vape and pods I didn’t realise how poor their customer service was.
It’s almost a month since a placed the order, and the shipping status is “ preparing to ship”
There is no way to cancel my order for a refund, and no customer service who can assist me.

I certainly would not buy from this company again.

26 de novembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

De vil ikke rette på forkerte vare sendt

Jeg bestilte 2 vare, fik 1 rigtig og 1 forkert vare.

Kontaktede Vaporesso samme dag, og de bad mig sende billeder af det forkerte produkt. Men fik alrig svar tilbage.

Et halvt år og flere mails sendt af mig, fik jeg en mail af Vaporesso.
Det eneste de skrev, var at jeg havde fået min pakke med et billede af track and trace.
Det var jo ikke det jeg skrev om.

Så nu har jeg forwarded hele mailen til dem, og må se hvad de finder på.

De laver nogle gode vape mods, men deres kundeservice er meget lav!

24 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good but slow

The delivery is very slow, they sent wrong items the first time but gave me a refund after a while. They sorted out a second issue for me at a later date, again it did take months. But im happy with the results, even though it took months.

6 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

La GTX One Pro è semplicemente…

La GTX One Pro è semplicemente eccellente per lo svapo di guancia. Curata in ogni dettaglio, dal design compatto alle finiture di alta qualità. La batteria ha una durata sorprendente. Davvero un prodotto top per il prezzo che ha

2 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

XROS Series 0.8 mesh pod leaking!!

XROS Series 0.8 mesh pod leaking!!! 2 out of 4 and costs 12 pound ?!?! like six Pound each worth ... no they are not "fake" according to the QR code... and LOL if 2 work and the others don't (IM NOT DOING ANYTHING WRONG!!!) stop telling people how to refill their pods if the problem is that they are faulty!!!

25 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Purchased 2 Armour G vape kits

Purchased 2 Armour G vape kits, first one failed in 3 months, they sent me a replacement that failed in 3 weeks. NO REPLY on the customer service email. DO NOT PURCHASE a single thing from them. Buyer BEWARE!!!!!!

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Vaporesso reply for the stupid

As you know, because XROS series pods has top filling system, this kind of pod has black top cap. We suggest that after you fill the eliquid into XROS POD, please cover the black cap(drip tip) of XROS POD immediately, because the Drip tip is the main reason of leakage issue. And if you leave the drip tip open for 3 minutes after you fill the eliquid, the eliquid will start osmosis the cotton inside and lead to leak. Especially after long hours osmosis, the e-liquid in the pod will completely leak out.

11 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Customer service none existent can't…

Customer service none existent can't buy the coils from the source/website very inconsistent coils never get the same amount of drags/flavour from them and no was to authentic the coils you can get hold of buy a different brand vape

1 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Missing parcels and bad customer service

Parcels missing from the powershop community and the admin team from the uvcommunity have some of the worst customer service ive ever seen, posts hidden in competitions because you are winning but they only want people they know to win.

4months ive been in the dark and many others regarding missing parcels no email address will get a reply and no admins will respond to this.

6 de junho de 2025
Avaliação não solicitada

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