Vehicle Multimedia Systems Avaliações 129

Very good service from the beginning prompt and efficient

Excellent service and quality.

I recently had a new screen and a reverse camera, installed in my car by Vehicle Multimedia Systems, and I honestly couldn't be happier. The entire experience, from my initial inquiry to driving away with my upgraded tech, was absolutely amazing.

I got the Android screen + Apple CarPlay for my daughter’s Renault Clio. Product is really good.
I requested for home install for an extra fee, but well worth it. Ray and Anthony did a great job fitting the unit. Very friendly and professional.

Highly recommend!!

Recently ordered a sync 3 system to replace my sync 2 in my Focus RS.I have been waiting excitedly for a few weeks waiting for the day.Multimedia Systems have been excellent from the start with helping to choose the right product to interest free options if needed.I was but in touch with my fitter Ray who kept me up to date the whole way and I had mobile fitting and he was extremely helpful
I recommend these guys and go for wireless it’s superb
Thanks Ray

Very good, engineer did a good job.

Great after sales service. All set to enjoy my music!

Thanks Ray.

I am extremely happy with the service I received and the sync3 system is working better than expected

Top class service - would highly recommend - clean tidy and respectful

Fast delivery, good quality products

Proceed with extreme caution.

I booked VMS to install a CarPlay box on my Audi A6. I purchased this box elsewhere. I was informed before that sometimes these boxes do not work and that they can’t be installed.

The installer attempted to fit the box I have, and in the process has damaged my vehicle. My original MMI system no longer functions, meaning I have no audio, car system control or satnav. The screen no longer comes on and I cannot adjust any settings on my car whatsoever.

The installer didn’t have a code reader, didn’t know how to fix the issue or even attempted to. They clearly were out of their depth with the issue and had another appointment to get to so just left me with a broken car. They said that leaving it a while to “rest” would fix it and over 24 hours later I went to use the car and the problem remains.

They took the box out of the vehicle to attempt to return it to stock and that clearly hasn’t worked. My car was error free before this.

After he had attempted to install the box he repeatedly said that this is what happens if you order from china and that you run the risk of it breaking your car and that it has happened before. He did not warn me of this, he didn’t mention anything like before going ahead with the work. I obviously wouldn’t have agreed to go ahead with the work if I knew there was a risk it would damage the vehicle. His response was that “who am I to tell customers what to do to their car”.

The installer did not act with reasonable skill and care. They try to use their own policies to avoid their legal obligations.

Edit in response to reply: engineer did share previous bad experiences with me. But only did this after my car was broken. I am surprised to learn that the CarPlay boxes that VMS installed aren’t from China. I’d love to know where they’re made if that’s the case.

There was no suggestion before installation that there would be any damage to my car. I would not have proceeded if I was made aware of this. Installer then told me after car was broken that this can happen. Clearly knowledge they had that didn’t feel was necessary to share.

The “engineer” didn’t diagnose anything on the day. He didn’t have a code reader. I had to use mine.

The most baffling part of the response is this: “ Additionally, our engineer shared their past experience with similar products to provide you with guidance, even though they were not obligated to do so. It was advise, not factual. Their role was simply to install the product you supplied, not to endorse or guarantee its performance.”

They offered no such “advise”.

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The buying experience was easy, with the VMS team answering questions quickly to help me make the right decision about which Android Auto head unit to buy. The installation was also a breeze, although the component to link the unit to the steering wheel controls was faulty on install, and I had to wait for a replacement coming. It arrived in about a week, and has been perfect ever since. This is nobody's fault, of course.

All in all I have no complaints and recommend VMS highly

The service I received was excellent. I purchased a sync 3 upgrade kit. Sent the photo of my system as instructed and they informed me that it was already a sync 3 system! They refunded my order without fuss for which I am extremely grateful. A top service!

Good experience and the product is a great enhancement and update to my Jaguar F type 2014. Ray who did the installation for me was excellent, polite and professional. There were though a few surprises the quoted installation cost on the web site and confirmed by sales is £110 however what was quoted for fitting by Ray the fitter and I believe director was £160, not great professionalism. The initial looks great however it’s not a seamless replacement phone and navigation audio are compromised so be aware it’s not perfect.

If I could give 6 stars I would! Ray has been such a pleasure to deal with over the past week trying to fix my very temperamental system (a new car play blox in an old Merc). He has the patience of a saint! I wouldn’t hesitate to recommend him and VMS to anyone needing new multimedia equipment fitted. Thank you so much Ray!

Amazing service

Poor service!

Please check my previous review on this company, I am very disgusted with their service.

Ray & his team are passionate about their work and go above and beyond to help someone achieve what they are looking for in terms of installations/modifications etc. I would recommend them 100%.

Fantastic job fitting my dashcam
Highly recommend