Velanico Avaliações 

107
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The communication between the owner and myself was so good. So, if you need customer service or have questions, she's awesome. The caps are beautiful. A beautiful, soft, double ply satiny fabric that... Ver mais

Avaliado com 5 de um total de 5 estrelas

I loved the friendly, fun FB ads for these bonnets, and, with my wiry, frizzy Irish hair, I appreciated the encouragement to try them. The price was reasonable -- 2 for 1! -- and when Velanico's order... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered over a month ago and still don't have it! Have sent muliple customer service through their support email address, the response is.Oh, we're sorry.Tracking doesn't update like it should yada ya... Ver mais

Detalhes da empresa

Escrito pela empresa

Hi and welcome to Velanico! We strive for providing quality hair care products, to help women all over the globe!


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

107 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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3,3

Todas as avaliações

(107)

8 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

It’s Just Okay…

It’s Just Okay…
The bonnet really isn’t anything special. I didn’t have any shipping issues, but they definitely sent me a color I didn’t order. I’m not even going to try to remedy that given the customer service complaints I’ve heard about.
I’ve slept in the bonnet for a few nights now- I can confirm, it is NOT silk. It’s a mid-quality satin, l however this is my first ever bonnet so I can’t vouch for how much of a difference it’ll make for my white girl hair! So far, it’s done an okay job.

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Yup, it’s a disappointment.

Well, along with every other review the bonnets took FOREVER to arrive, came from china, all just to not be silk. I’m actually really disappointed in this, and I guess I’ll have a go and the non existent customer service about sending them back. Kind of wary after seeing a review that sent them back and never received a refund. I was pretty excited about this one too 😞

6 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid!!

The bonnets look nice, but they don't stay on unless you tie them tightly enough to give you a thumping headache. I know this because my bonnets arrived yesterday, it's now 3.30am and I can't sleep because this stupid bonnet won't stay on. It's also rubbed my baby hairs around my hairline to a frizzy mess. Don't buy! Giving one star for the pretty colours.

30 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

they are a horrible company

they are a horrible company! I cancelled my order immediately and asked to refund my money and they completely ignored me and sent there crappy product to me. Then I had to pay $20 dollars to ship it back to them and they won't give me my money back! Don't order from them!

29 de maio de 2024
Avaliação não solicitada
logotipo da Velanico

Resposta da Velanico

Hi, Courtney!

I'm so sorry for what you've been through, and I agree that this is unacceptable.

Please reach out to support@velanico.com so we can make things right.

Thank you

Avaliado com 1 de um total de 5 estrelas

Ruins pillows and useless customer service

I ordered a black bonnet which took over a month to arrive. I washed it before use, however it stained my pillowcases with black. I have been using it for a couple of months and it is continuing to stain my pillowcases in black, despite me rinsing it in hot vinegar water repeatedly multiple times. I contacted the company and have had a back and forth of emails trying to get them to accept a faulty return and send a replacement in a light colour so that it will stop destroying my pillowcases, however they say that they cannot accept return of a used product (despite it being 'faulty' and causing damage). They don't seem to understand what I say in the emails as their replies never make any sense. I am left with no choice but to go back to using my old bonnet which is held together with a safety pin, and order a new one from somewhere else leaving me out of pocket. Absolutely do not waste your money buying from this company as it is a total scam.

8 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a bonnet

Ordered a bonnet, said it was delivered but i never received it, customer service is non existent, keep getting the same answer, we are investigating with the courier, it has now been over a week and still no refund or replacement, absolutely worst customer service ever,

23 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not silk.

The bonnets are polyester, not silk. I did a burn test. They took over a month to arrive and were sent from China although the business address is Wisconsin or something. I let customer support know they were polyester and included no COO or care/content labels. I was refunded for the product, not the shipping.

12 de maio de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Slow delivery, but I’m happy with it

It was a little bit slow on delivery, I did start to worry I was never going to get it.
But I’ve received it now and I quite like it. Sometimes it does slip off during the night, but no where near as bad as the elastic ones I’ve used. It’s definitely the best bonnet of had. Seems decent quality, and I’m getting more days out of my curls now

30 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Nice and well made

Nice and well made. I got them for my daughters for gifts, as they have even longer hair than I do. I got 1 for myself as well. It was just too hot for me to bc wear all night. Maybe I just need to get used to it?

21 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

Absolute SCAM

THEY ARE SCAMMERS, DO NOT BUY.
I, like many others saw their very convincing advertisement on Instagram and fell for the bonnet bundle on their website where they claim the material of these products to be “double layered fine silk” when it is in fact either polyester or some other cheap man made fibre.
The package arrived today and the scrunchies are a lot smaller than shown on their website, completely different colour than that of the photo on their website and absolutely cheap to touch. It’s definitely polyester. Which is terrible for if you want some air circulation on your head while you sleep. (Trust me you do) . Plus polyester makes you sweat and smell bad. Terrible.
I have demanded a refund and we will see how that goes though I have very very low expectations now that they have so blatantly LIED about materials of their products, so I’m not even expecting them to respect their “refund and return” policy.
And in all of this I’m thinking.. how desperate I was to rush that order from such a poorly constructed website with those Bronx looking models that have no hopes in life if not that of scamming strangers on the internet for money to pay for what their baby daddy don’t.
Not sorry. Do better

22 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No more frizzy hair in the morning!😻

Had to give my 2 cents because WOW. Why doesn’t every girl I know use this??

My hair went from sad and frizzy in the morning to smooth and frizz free.

Getting 1 for all of the women in the house as we speak😆 Thanks!

4 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought one set of 3 to begin with and…

I bought one set of 3 to begin with and my daughter “stole” 😂 two for her and my granddaughter 🥰. So I bought the full package next and gave my daughter three more, so now everyone is happy. We love these bonnets and wear them every night. My granddaughter who is turning 3 thinks that they are hats and wants to wear them all the time, little cutie 🥰

25 de abril de 2024
Avaliado com 1 de um total de 5 estrelas

DON'T WASTE YOUR MONEY

Really really low quality and the colors are completely off. I bought the scrunchie pack and received a bright red, a very purple lilac, a rose-gold (ish), and two different shades of grey/silver.
They're so tiny that they don't even fit twice around only half of my hair and there's so much less material on them than the picture suggests. That and the material doesn't even feel like silk and if it is, it's off significantly lower quality than any silk hair products I've bought previously.
Shipping was super slow and got no response when I reached out because the tracking link wasn't working. I actually got an email to say that the products had been shipped and then later I received an email saying they hadn't even been manufactured yet and that they would be delayed further.
Website reviews are fake. When I went to write a review on the website it told me that it would be submitted only after it was reviewed and accepted by the store.
Have requested a refund as they advertise a "satisfaction guarantee" but we'll see if that's a load of lies as well.

17 de junho de 2024
Avaliação não solicitada

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