Dress did not and i wanted to return but was not able to get good number, Called the number I had for company and was not a good number
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Veja o que dizem as avaliações
The communication between the owner and myself was so good. So, if you need customer service or have questions, she's awesome. The caps are beautiful. A beautiful, soft, double ply satiny fabric that... Ver mais
I loved the friendly, fun FB ads for these bonnets, and, with my wiry, frizzy Irish hair, I appreciated the encouragement to try them. The price was reasonable -- 2 for 1! -- and when Velanico's order... Ver mais
Ordered over a month ago and still don't have it! Have sent muliple customer service through their support email address, the response is.Oh, we're sorry.Tracking doesn't update like it should yada ya... Ver mais
Detalhes da empresa
Escrito pela empresa
Hi and welcome to Velanico! We strive for providing quality hair care products, to help women all over the globe!
Informações de contato
Estados Unidos
- velanico.com
3,3
Bom
107 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Be cautious
Wish I had checked this before I ordered but fortunately was able to get a refund via my bank.
UPDATE the product arrived today 15 June after ordering on the 1st. Surprisingly the bonnet is as described how ever I would not use this company again as they only seemed to act once I raised a dispute with my bank.
3 de junho de 2024
Avaliação não solicitada
Resposta da Velanico
Hi, Charlotte!
We're happy that you're satisfied with the bonnets you received! However the fact that our support did not come back to your email is unacceptable. Thank you for pointing out that some inquiries might get lost in our inboxes. We'll definitely work on this. We appreciate your feedback!
Best,
Nikki
All the reviews on the companies…
All the reviews on the companies website are fake. Been waiting for my stupid bonnets for weeks I know I either won’t get them or they will be garbage.. Buyer beware do not buy from this company
4 de junho de 2024
Avaliação não solicitada
Resposta da Velanico
Hi!
The reviews on our site are from verified customers, verified by Judge.me. I truly hope you'll be satisfied with the bonnets you'll receive. Please let us know once you've received them :)
Best,
Nikki
Velanico is a SCAM
I agree with the other purchasers. This place is a scam. It has been over a month. Asked for a refund because I still have no product and said they wouldn’t give me because it is in transit. Also said someone would reach out to me but no one ever did. Won’t waste anymore of my time. DO NOT BUY FROM THEM. HORRIBLE SERVICE.
10 de maio de 2024
Avaliação não solicitada
Resposta da Velanico
Hi Sharon,
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
We have a 30 day money back guarantee, which you are free to use whenever. Our support team is well aware of this, and if you were told to wait for it to arrive before issuing a refund, that is unacceptable. Please contact us at support@velanico.com as soon as possible so we can issue you a refund, if that is what you want.
Best,
Nikki
Delayed arrival and brown stains
Didn’t arrive for nearly a month. Contacted customer service twice - received no reply. Once items arrived, one has brown stains on. Pretty disgusting. Cannot recommend.
3 de junho de 2024
Avaliação não solicitada
Resposta da Velanico
Hi Francesca,
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
However, if you received a bonnet a bonnet with stains, we would gladly send you a new ones with express shipping right away!
Please contact us at support@velanico.com
Best,
Nikki
Package took over a month to receive…
Package took over a month to receive and the product is junk. Claims to be silk, it’s not. The inside is rough and a complete waste of money.
17 de maio de 2024
Avaliação não solicitada
Resposta da Velanico
Hi,
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
Our bonnets are high quality double layer. If this is not what you received, you may have received another package? Anyway, we'll gladly send you a new bonnet for free, so you can see the quality for yourself.
Please contact us at support@velanico.com and explain this to our support team. They will make sure you get the right one!
Best,
Nikki
Scam
My parcel has been in transit weeks. The customer service has been unhelpful, and I am very disappointed. After reading the reviews, I regret making my order and would like a refund. Please don't waste your money on this.
29 de maio de 2024
Avaliação não solicitada
Resposta da Velanico
Hi, Karina!
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
You should have received your bonnet by now, and we would love your feedback! We thank you for your feedback on our customer support, and will work to improve this.
Best,
Nikki
scam
Waited over a month and still have not received my order. Customer service will not respond to emails. Avoid this company.
1 de abril de 2024
Avaliação não solicitada
Resposta da Velanico
Hi Elena,
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
You should have received your bonnet by now, and we would love your feedback!
Best,
Nikki
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