Michael in Motorcycle Sales made my experience in purchasing a Honda GB350S very easy. Luckily they had a used bike for sale which I was offered a test ride which I accepted. I ordered a new bike whic... Ver mais
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I just wanted to say thank you for the outstanding service you've provided throughout the purchase of my new motorcycle. From start to finish, you've been incredibly professional, helpful, and... Ver mais
A empresa respondeu
I visited Virtue BMW in Shipley in June to throw a leg over a bike I’d been thinking about for a while. Walking into the dealership I was welcomed by Fiona who asked if she could help with anything,... Ver mais
My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very e... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre vertumotorcycles.com
Escrito pela empresa
At Vertu Motorcycles we have a fantastic selection of quality new and used motorcycles for sale from some of the world’s leading bike manufacturers.
Our expert team are committed to making the process of buying a motorcycle as simple as possible. With a wealth of knowledge, our sales team will be on hand to help answer any questions that you may have, with transparent advice – whether you visit your local dealership or choose to buy online.
Plus, we don’t just sell motorcycles – we can help you look after them too! Our team of highly skilled technicians can take care of all MOT, servicing and repairs work at our specialist workshops that are equipped with the latest technology and tools.
We also provide a professional helmet fitting service and have a range of accessories for all motorbike makes and models.
As part of our commitment to you, we will be there every step of the journey – from initial interest to after purchase you will benefit from help and advice from our expert team.
If you are looking for a new or used motorcycle, or motorcycle MOT testing, servicing or repairs then get in touch today to see how we can help. You can contact your local dealership, or browse online.
Our expert team are committed to making the process of buying a motorcycle as simple as possible. With a wealth of knowledge, our sales team will be on hand to help answer any questions that you may have, with transparent advice – whether you visit your local dealership or choose to buy online.
Plus, we don’t just sell motorcycles – we can help you look after them too! Our team of highly skilled technicians can take care of all MOT, servicing and repairs work at our specialist workshops that are equipped with the latest technology and tools.
We also provide a professional helmet fitting service and have a range of accessories for all motorbike makes and models.
As part of our commitment to you, we will be there every step of the journey – from initial interest to after purchase you will benefit from help and advice from our expert team.
If you are looking for a new or used motorcycle, or motorcycle MOT testing, servicing or repairs then get in touch today to see how we can help. You can contact your local dealership, or browse online.
Informações de contato
4,8
Excelente
273 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The whole deal was done over the phone…
The whole deal was done over the phone and internet and couldn’t have gone any easier.Ive dealt with Jonny before and he is always very helpful and a pleasure to deal with
24 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Hi Mr Walker,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that your purchase was completed so smoothly over the phone and online, and that the whole process was straightforward from start to finish.
It’s especially great to hear your kind comments about Jonny. We’re pleased that he was once again so helpful and made the experience easy and enjoyable for you. Building lasting relationships with our customers is incredibly important to us, so it’s wonderful to know you continue to enjoy dealing with him.
Thank you again for your feedback and for choosing Vertu Motorcycles.
Kind regards,
Liza.
Kept in loop from start to finish with…
Kept in loop from start to finish with barry silverthorne helped test ride sort deal and to the handover
22 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Thank you for your feedback. We're delighted to hear that Barry kept you informed throughout the entire process, from your test drive and finding the right deal through to handover. It's great to know you had such a positive experience.
Many thanks,
Chloe
Fantastic experience
Fantastic experience
Sean was brilliant
25 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Thank you for your fantastic review.
We are delighted to hear that you had such a great experience with us. It's wonderful to know that Sean provided brilliant service and helped make everything straightforward and enjoyable from start to finish.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
I just wanted to say thank you for the…
I just wanted to say thank you for the outstanding service you've provided throughout the purchase of my new motorcycle.
From start to finish, you've been incredibly professional, helpful, and approachable. You made the whole process straightforward and enjoyable, and nothing ever seemed too much trouble. Your knowledge, communication, and attention to detail have been brilliant, and it's been a pleasure dealing with you.
Customer service like yours really stands out, and I wanted to let you know how much I appreciate everything you've done. Thank you again for making the experience such a positive one.
I look forward to seeing my new motorcycle and will certainly recommend you to anyone looking to buy bike 👏👍
26 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Thank you for your fantastic review.
We are delighted to hear that you received such outstanding service throughout the purchase of your new motorcycle. It's wonderful to know that the process was straightforward, enjoyable, and that you felt fully supported every step of the way.
Providing professional, knowledgeable, and customer-focused service is exactly what we strive for, so it's fantastic to hear that the communication, attention to detail, and overall experience exceeded your expectations.
Thank you for your kind words and recommendation. We truly appreciate your feedback and hope you enjoy every mile on your new motorcycle.
Kind regards,
Keith
Knowledgeable friendly staff,who always…
Knowledgeable friendly staff,who always offer great service at grantham
23 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Hi Stephen,
Thank you for your fantastic 5-star review!
We’re delighted to hear you continue to receive great service from the team at Vertu Motorcycles Grantham. It’s wonderful to know you find the staff knowledgeable, friendly and always willing to help.
We really appreciate your kind feedback and look forward to welcoming you back again soon.
Kind regards,
Kerry
Outstanding service from Vertu…
Outstanding service from Vertu Motorcycles in Exeter from start to finish. I recently purchased a BMW RT1300 bike through them, and the entire experience was absolutely first class. A huge thank you goes to Darren Duff, who was brilliant throughout the whole process. He was incredibly knowledgeable, professional, and genuinely helpful, answering all my questions without any pushy sales tactics. The communication was spot on, keeping me updated every step of the way, and the bike handover was handled flawlessly. It is rare to find this level of dedicated customer care these days. If you are looking for a top quality dealership in Devon, look no further than Vertu Exeter. Five stars, highly recommended to all!
23 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Hi Michael,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such an outstanding experience with Vertu Motorcycles Exeter. It’s wonderful to know Darren provided knowledgeable, professional and genuinely helpful service throughout your BMW R1300 RT purchase, keeping you informed every step of the way and making the whole process enjoyable and stress-free.
We’ll be sure to pass on your kind feedback to Darren. Thank you for your recommendation and for recognising the team's commitment to customer care.
We hope you enjoy every mile on your new BMW and look forward to welcoming you back in the future.
Kind regards,
Kerry
Michael in Motorcycle Sales made my…
Michael in Motorcycle Sales made my experience in purchasing a Honda GB350S very easy. Luckily they had a used bike for sale which I was offered a test ride which I accepted. I ordered a new bike which I picked up a few days later. Michael did the handover which involved showing me the controls etc. I highly recommend buying a motorcycle from this dealership.
22 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Hi John,
Thank you for your fantastic 5-star review!
We’re delighted to hear Michael made the purchase of your Honda GB350S such an easy and enjoyable experience. It’s great to know the test ride helped you make your decision and that the handover was informative and thorough.
We’ll be sure to pass on your kind feedback to Michael. Thank you for your recommendation, and we hope you enjoy every mile on your new motorcycle.
Kind regards,
Kerry
First class professional service from…
First class professional service from Jonny on the purchase of a new bike, very thorough and all things made simple......
21 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Hi Frank,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you received first-class, professional service from Jonny when purchasing your new bike.
It’s great to know that he made the process simple and straightforward while ensuring everything was explained thoroughly. Your kind feedback will mean a great deal to Jonny and the team.
We hope you enjoy every mile on your new bike and thank you for choosing Vertu Motorcycles.
Kind regards,
Liza.
My experience with Vertu BMW Sunderland…
My experience with Vertu BMW Sunderland was nothing short of first class. I initially saw Mark Exley and he couldn’t have been more friendly and helpful taking me through options and a test ride.
On the day I went to collect my new motorcycle I was taken through the process with an excellent young salesman by the name of Jonny Bland who again couldn’t have been more friendly and helpful guiding me through every part of the process and setting my bike up for my requirements.
To cut a long story short I damaged the front brake disc after only an hour or so my own stupid fault..!!
I returned to my dealer for help and Jonny organised a demo bike for me without hesitation, went out his way to find a top box so that I could put all my stuff in and ride home as bike was not in action. I should also mention Jonny installed a Givi top box plate on arrival to my new bike which I had to leave behind, a new break disc ordered and into the workshop..!!
I rate Jonny highly enough I will be back in the future.👌👌👌
18 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Copilot said:
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that your experience with Vertu BMW Sunderland was nothing short of first class. It's wonderful to know that Mark Exley provided such a friendly and helpful introduction, taking the time to discuss your options and arrange a test ride to help you make the right choice.
We're equally pleased to hear about the excellent service you received from Jonny Bland on collection day. His friendly manner, attention to detail, and willingness to guide you through every aspect of the handover clearly helped make the experience both enjoyable and memorable. Taking the time to set up the motorcycle to your requirements and install the Givi top box plate demonstrates the level of care and dedication we strive to provide.
What stands out most is the exceptional support Jonny provided when you encountered an issue with your motorcycle. His quick thinking in arranging a demo bike, sourcing a top box so you could travel home comfortably, and helping to coordinate the repair work truly reflects his commitment to delivering outstanding customer service. Going above and beyond in this way can make all the difference, and we're delighted that he was there to support you when you needed it most.
Thank you for sharing your experience and for your generous praise of both Mark and Jonny. We will be sure to pass on your kind comments, and we're certain they will be delighted to receive such positive feedback.
We wish you many happy and safe miles on your new motorcycle and look forward to welcoming you back in the future.
Kind regards,
Keith
Zero customer service unless you're…
Zero customer service unless you're dropping £20k on a new GS
20 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1M2007 Kind regards, Keith
My dealings with the sales rep Michael…
My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very easy.
A+++++++
16 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Hi Anne,
Thank you for your fantastic 5-star review!
We’re delighted to hear Michael provided such excellent service and helpful advice throughout your journey. It’s great to know you appreciated his no-pressure approach and that he made the whole process easy and enjoyable.
We’ll be sure to pass on your kind feedback to Michael. Thank you for choosing Vertu Motorcycles, and we hope you enjoy your new bike!
Kind regards,
Kerry
I visited Virtue BMW in Shipley in June…
I visited Virtue BMW in Shipley in June to throw a leg over a bike I’d been thinking about for a while. Walking into the dealership I was welcomed by Fiona who asked if she could help with anything, within minutes I was out riding a demo of the bike and upon my return I found the staff were very helpful and answered all of my questions without being pushy or trying to sell me the bike.
I was offered a trade in price on my bike and found that deal could be done on a brand new S1000 XR TE M sport.
I’m very pleased with the bike and the whole customer experience was very pleasant and I would highly recommend Virtue BMW Shipley.
29 de junho de 2026
Avaliação não solicitada
Great service
Great service, delivered on time and very pleased with my new motorbike. Thank you, Micheal and the team, for turning this around so quickly.
15 de julho de 2026
Avaliação não solicitada
BMW R1300 RS
Just purchased our BMW R1300 RS from Vertu Shipley. The whole experience was very pleasant indeed. The part exchange was very fair and Richard Watson was very professional and was very thorough. The bike was delivered on time by Gary who explained everything clearly. All in all we are very happy indeed. Great job and thanks.
1 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Great experience.
Neil at vertu Ducati Sunderland was the kind of guy I like to deal with, not pushy, easy to talk to, full of good advice. Kept me informed throughout the whole process of purchasing my new Ducati. Absolutely love it.
Thanks Neil!
4 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Needs improvement.
Great deal on a new bike and sales person pleasant and friendly. Knowledge, to be gained.
However communication very poor, no contact when indicated and had to chase up myself.
26 de junho de 2026
Avaliação não solicitada
very easy to deal with salesman…
very easy to deal with salesman "Richard"
provided me with a very competitive price.
All the staff at vertu were very helpful.
10 de julho de 2026
Avaliação não solicitada
Fantastic service and went above and…
Fantastic service and went above and beyond to help me get a deal that’s right for me.
A big thank you to Jonny on bike sales for all your help.
8 de julho de 2026
Avaliação não solicitada
5 star service in every way could ask…
5 star service in every way could ask for more would definately buy from them again
11 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Hi Stuart,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received 5-star service throughout your experience and that everything met your expectations. It’s wonderful to know you’d choose to buy from us again.
We really appreciate your kind feedback and look forward to welcoming you back in the future.
Kind regards,
Kerry
Excellent
We rode 180 miles after speaking to the sales man at Sunderland. He was honest in his appraisal of the new bike and gave me a good price for mine. We bought the bike. Everything went smoothly. There is a Holiday Inn on the opposite side of the road which was quite good value if you are travelling a distance. The showroom is worth a visit and one of the best BMW showrooms I have seen.
3 de julho de 2026
Avaliação não solicitada
Resposta da vertumotorcycles.com
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
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