I only buy Vessi shoes now. I own 3 pairs of the weekend classic (black, grey and more recently the white/red Canada edition). I was genuinely surprised to read some reviews saying their shoes weren't... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
I only buy Vessi shoes now. I own 3 pairs of the weekend classic (black, grey and more recently the white/red Canada edition). I was genuinely surprised to read some reviews saying their shoes weren't... Ver mais
A empresa respondeu
I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... Ver mais
A empresa respondeu
Ordered 2 pair of shoes on a Friday, requested and authorized expedited shipping, but not getting any answers regarding them fulfilling the order as requested. Can’t reach a live agent, getting an AI... Ver mais
A empresa respondeu
If I had a choice I would never wear shoes, but since I have to I wish I could only wear Vessi shoes. Travelling to Korea and Japan in the rainy season had us feeling nervous, but a stop into Vessi st... Ver mais
A empresa respondeu
1085 Homer St, V6B 2X5, Vancouver, Canadá
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product! Easy to order, fast delivery!

Resposta da Vessi
I bought the Soho sneaker in white because I loved the crisp leather look and wanted something easy to maintain. The fact that they’re waterproof is such a huge bonus! They were a little snug at first and had a slight squeak—which I think was just the tongue rubbing—but once they broke in, the noise disappeared and they conformed perfectly to my feet.
They are extremely comfortable and wipe clean easily. I loved them so much I actually bought a second pair in Asphalt Black.
Full disclosure: Vessi sent the wrong shoe the second time, but the return process was seamless. They even followed up after I received the correct pair to make sure I was happy. That level of customer service is amazing, and I’ll definitely be recommending Vessi to everyone!

Resposta da Vessi
Vessi’s boots are comfortable, keep you dry and warm. If you like the picture of the product, when you receive it, it’s exactly the same! Their product did not degrade.
Also, the website is user friendly.

Resposta da Vessi
We've bought from Vessi before so were OK with the concept of the long shipping time, but we were sent the wrong product. Their AI chat bot told us an exchange is easy but the thing we were sent is not what is on the receipt and the AI did not even remotely address my question except to say I can't exchange in store which seems to contradict their policy. I tried emailing support but, surprise, it's another AI chat bot. They said I am able to request a person who can get back to me in 3 to 5 business days. So all in all it will take minimum two and a half weeks from shipping to even answer my question about the exchange and make sure it will be accepted and that we wont be out 200 dollars.
EDITED:
Vessi representative contacted me after AI kept routing me, and was very helpful and addressed all my concerns and figured out a good solution. I really appreciate it. That said, relying on AI for customer support and then only intervening when things are going very wrong is bonkers. The AI outright told me wrong things. If you are encountering a problem with this company, it is really important to repeatedly demand support. We are lucky that we live nearby the only US retail store otherwise this would have been another issue. When you actually get a human the support is great.

Resposta da Vessi
I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and long story short I now own 4different pairs of shoes and a costal hoodie. And I tell everyone who will listen how awesome they are and compliment everyone I see wearing vessi gear.

Resposta da Vessi
The customer service was outstanding. I ordered the wrong size and it was very easy to get an exchange completed. Very satisfied.

Resposta da Vessi
The product is completely waterproof unlike other major brands. I have the boots, socks, gloves and rain jacket and they keep me completely dry. Very reasonable pricing for such a great product.

Resposta da Vessi
I have two pair of Vessi shoes and one pair of their winter boots. The products are well made and comfortable for all day wear.
The purchase and shipping experience was also 5 star. Very easy to purchase through Shop and I received the orders in a couple days.

Resposta da Vessi
These might be the most ill fitting uncomfortable shoes I've ever worn. They feel well made and tough but it's been weeks and they aren't breaking in, my toes hurt so bad by the end of the day I am close to tears. I can't afford a lot of things as I'm a single parent and I spent my shoe budget on these, now I'm stuck with them. They are horribly tight in all the worst places, extremely narrow and they press down badly across the top. It's not a shoe size issue cuz if I sized up they'd be ridiculously long on me. I've worn size ten in every shoe I've worn my entire life and I've never experienced anything close to how horribly these fit a human foot. So thank you Vessi, I'm stuck in pain everyday until I can afford new shoes which won't be for awhile, I bought these because of how trustworthy your company seemed and how well you advertised. That was a mistake and I couldn't even get in contact with a human to help me. You are just another company that doesn't care about your customers, not really.

Resposta da Vessi
When Vessi ran out of stock for item I ordered, they immediately gave me a prompt refund. As well, Vessi gave me a huge 40% discount on my next purchase. Great customer service as well as amazing rainproof shoes. Won't hesitate to purchase from Vessi again.

Resposta da Vessi
I love Vessi! This is my go to shoe especially living in Vancouver! They are comfortable, and definitely waterproof. Love em!!

Resposta da Vessi
Customer service is excellent and shipping is fast. The quality of the shoes is great (this is my second pair). Love this brand and wish there would be a store in our region.

Resposta da Vessi
I bought my Vessis in-store. The store was nicely laid out, and I was helped quickly. I bought my first pair of Vessis around two years ago, and I love them so much! They are my go-to shoes on any trip and for everyday wear. I bought the Pacific Sneaker in the Dune/Shore color, and they go so nicely with my outfits. They're also so comfortable! I also have a pair of Courtside Classics, which I think are more stylish, but the Pacific Sneaker is stylish and has more of a cushion - which is exactly what I wanted. I cannot recommend Vessis enough, genuinely. I've worn them on beaches and in the ocean - they actually are waterproof and really easy to clean, since I can just rinse them off. I love my Vessis. <3

Resposta da Vessi
Great selection of comfortable, fully-waterproof shoes. I have 4 pairs and love them all. Also have their gloves and jacket. Always quick delivery.

Resposta da Vessi
Great customer service! Fast shipping too.
Picked up some Vessi's for disk golf and now I have happy dry feet!

Resposta da Vessi
Great products with an amazing bonus (waterproof gloves) love this company! Purchased high quality waterproof runners that are washable and can be worn with active wear or dresses. Way to go Vessi!!!

Resposta da Vessi
When I purchased my shoes from the Vessi store, I was able to use the $50 gift certificate that I obtained at Christmas time. I bought my storm burst shoes to wear in the Chinatown parade. It was raining and cold that day and my feet remained dry and warm.

Resposta da Vessi
I have bought numerous Vessi products either for myself or as gifts - and they always meet or exceed my expectations. I love my weekender shoes, I have used them throughout the winter and even in snow they perform well and stay dry. Recently had a problem with delivery from FedEx but Vessi resolved the issue rapidly and I got my latest pair of shoes with minimum hassle. Impressed with the after sales service.

Resposta da Vessi
I’m not sure I believed all the hype… great marketing but were the shoes that good or waterproof?? That all changed when I walked past their store and decided to at least try a pair on… instant comfort, light and flexible… just the best fit!!! Of course the first thing I do in my new Stormburst high tops is walk in to the sea with my dogs! I wear these everyday!

Resposta da Vessi
Vessi is very trustable and helpful company with an excellent support team. The products are very good quality and comfortable to wear in all seasons and time.

Resposta da Vessi
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