Vessi Avaliações 

4.394
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I only buy Vessi shoes now. I own 3 pairs of the weekend classic (black, grey and more recently the white/red Canada edition). I was genuinely surprised to read some reviews saying their shoes weren't... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ordered 2 pair of shoes on a Friday, requested and authorized expedited shipping, but not getting any answers regarding them fulfilling the order as requested. Can’t reach a live agent, getting an AI... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

If I had a choice I would never wear shoes, but since I have to I wish I could only wear Vessi shoes. Travelling to Korea and Japan in the rainy season had us feeling nervous, but a stop into Vessi st... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 77% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(4.394)

147 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

They stand behind their products

They stand behind their products. If you have any issues at all they will accommodate and resolve the issues.
First waterproof shoe bought, won't be the last!
Great product.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

We strive to provide the best customer service for our community! Thank you so much for the 5 stars 💙

Avaliado com 5 de um total de 5 estrelas

Great shoes and customer service

Shoes were well made and waterproof. Great customer service. My post office mistakenly returned my shoes and they shipped me back the shoes when I told them about the mix up.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

We're happy to hear everything worked out in the end. Enjoy your Vessis!

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery, great customer service and exception quality of the product. (The only thing that has not worked for me is that the waterproof gloves are not warm enough for deep winter.)

21 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thank you for taking the time to share your thoughts about your purchase, and for saying such kind words in your review!

Your input was super helpful, and we can definitely see where you're coming from. We'll use your insight towards our research and development for our future design improvements.

On behalf of the whole team, thank you so much for your support, and we'll keep working hard on making cool innovative products for our customers!

Avaliado com 5 de um total de 5 estrelas

Excellent company

Excellent company. Very easy to order, speedy delivery and if there are issues, it’s easy to address and fix. Their product is top notch, extremely comfortable, high quality and stylish.

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thank you so much for the 5 stars 💙 We're glad everything went smoothly! Enjoy your Vessis!

Avaliado com 1 de um total de 5 estrelas

Advertised as easy return process

Advertised as easy return process. Not so. Took a while to get the shoes which were supposed to be excellent for walking with plantar fasciitis. Not true. Unbelievably stiff and painful. Return process is difficult to find, pictures of shoes have to be sent, need to send back USPS, tracking shows picked up (finally) by some person at a post office in Redlands. Still no refund.

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hi Renee, thanks for taking the time to share your recent experience. We're sorry to hear our returns process hasn't been the smoothest for you.

If you haven't already, please reach out to our Customer Care team at support.us@vessi.com. Our agents will be more than happy to help you.

Avaliado com 5 de um total de 5 estrelas

Very pleased with our Vessi footwear

Website was very easy to find what we were looking for. The shipping was quick and our boots arrived as expected. As first time Vessi boot wearers we found the boots to be more comfortable than expected, easy to put on and yes even wearing them out in the snow we have dry feet.

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

A quick, smooth process to make sure you get your Vessis on your feet as soon as possible! Thank you so much for the 5 stars 💙

Avaliado com 5 de um total de 5 estrelas

I bought the Stormburst High Top for…

I bought the Stormburst High Top for its waterproofing and was surprised how comfortable they were on 5km walks and warm in -20C weather. I ordered on line and miss judged the size as I have wide feet and there was no problem in exchanging the boots for the next size up. Customer service has been exceptional and my next purchase for the summer will be one of there shoes even though I have been loyal to only one other manufacturer for all my shoes in the past.

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

We're so glad to hear our service met your expectations! Thank you so much for the 5 stars and enjoy your new Vessis 💙

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and Shoes that everybody should own

Vessi’s customer service is beyond compare. I forgot to put in the free pair of gloves with the boots I bought so I sent an email. In just minutes, I got a response and in few days I got my gloves. Also, Vessi shoes are very comfortable and water proof so you can’t ask for more. My wife and I own a few pairs and we don’t use other brands anymore.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

We have to make sure your hands were covered as well! Thank you so much for the 5 stars 💙

Avaliado com 5 de um total de 5 estrelas

Great quality, and actually waterproof!

Their product is exactly as advertised, and high quality. I love the look of my Vessis, they're very comfortable, and fully waterproof.

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

We're so happy to hear you're enjoying your Vessis! Thank you so much for the 5 stars 💙

Avaliado com 5 de um total de 5 estrelas

Great products and wonderful customer…

Great products and wonderful customer service
The products are great and are fairly waterproof while not completely waterproof they are definitely going to keep your feet dry other than in the most extreme conditions
If you run into any issues customer service us absolutely there to help and issue they stand behind what they sell

1 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thank you so much for the lovely review, Jeffrey! Our Customer service team aims to please! Enjoy your Vessis and dry feet!

Avaliado com 5 de um total de 5 estrelas

Vessi has gone beyond amazing

Vessi has gone beyond amazing
both with their incredible shoes and unbelievable customer
service . I am beyond ecstatic

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thanks so much for the 5 stars 💙

Avaliado com 5 de um total de 5 estrelas

They’re truly waterproof

I love my vessis and I like that it’s a Canadian company. They’re waterproof and stylish and easy to clean. Highly recommend!

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thanks so much for the 5 stars 💙

Avaliado com 5 de um total de 5 estrelas

Great everyday shoes and great service

I’ve had a really good experience with Vessi. The shoes are super comfortable, lightweight, and actually waterproof. Unlike other waterproof shoes, Vessis are breathable and not clunky. I’ve worn them on wet days, and they’ve performed exactly as promised. They’re also easy to style for everyday wear, which is a nice bonus that I wear them all year round, even when it's dry.

Customer service is amazing with them, quick to respond, professional, and genuinely friendly. Any questions I had were handled smoothly, and the whole process felt easy and stress free.

I’m very happy with both the product and the service. I’d definitely recommend Vessi and would purchase from them again and again.

8 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thanks so much for the nice review! Our Customer Care team takes pride in providing top notch service for all our guests. Enjoy your Vessis!

Avaliado com 5 de um total de 5 estrelas

Great shoe

It was easy to navigate and purchase off the Vessi website. They have a great product that fits well and is stylish. Would recommend Vessi to anyone looking for their next weekend or workday shoe.

19 de janeiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thanks so much for the 5 stars 💙

Avaliado com 5 de um total de 5 estrelas

I enjoy several styles of Vessi shoes

I enjoy several styles of Vessi shoes. I like the fact they are waterproof, comfortable, versatile and my orthotics fit. Their customer service is outstanding if you need anything or have questions.

1 de fevereiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Comfy, versatile and waterproof. What more can you ask for!? Thanks for the 5 stars 💙

Avaliado com 1 de um total de 5 estrelas

Horrible company

Horrible company. Cancelled an order and refunded me after a week with no other notification given. Refuse to stop sending me e-mails, despite having opted out at least 5 times and after several e-mails from them saying they will! One of the e-mails was asking me to buy the shoes that they had cancelled on me. Not sure who's running that company, but they don't know what they are doing!!

6 de janeiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hi there, thanks for reaching out regarding your latest experience. We're sorry to hear that your order was canceled and refunded. We also apologize that our regular newsletter emails seem to be overwhelming your inbox. If you haven't already, please reach out to us at support@vessi.com. Our agents will be more than happy to help.

Avaliado com 1 de um total de 5 estrelas

From Out of Stock to Worn Out

I placed an order on January 7th and was later informed via email that my shoes were not in stock. After waiting weeks, I finally received them on January 30th—and I kid you not, they looked worn with dirty bottoms.

At that point, I felt completely unappreciated and disrespected as a customer. The only solution offered was to send them back again after already waiting all that time. I refused and requested a refund instead. Now I’m being told I have to wait up to 10 more days just to get my money back.

Unacceptable experience from start to finish. Poor quality control, poor communication, and zero customer appreciation. I would rather wait for my refund than give another dime to this company.

Negative 10 stars. Never again, Vessi.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hi Noel, thanks for reaching out regarding your latest experience. We're sorry to hear that your order was backordered and delayed. If you haven't already, please reach out to us at support@vessi.com. Our agents will be more than happy to help.

Avaliado com 5 de um total de 5 estrelas

Ease of ordering

Ease of ordering, great fit and my feet stay dry in rainy weather. Style and colour are wonderful too.

20 de janeiro de 2026
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thank you for the 5 stars 💙

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