Vessi Avaliações 

4.394
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I only buy Vessi shoes now. I own 3 pairs of the weekend classic (black, grey and more recently the white/red Canada edition). I was genuinely surprised to read some reviews saying their shoes weren't... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ordered 2 pair of shoes on a Friday, requested and authorized expedited shipping, but not getting any answers regarding them fulfilling the order as requested. Can’t reach a live agent, getting an AI... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

If I had a choice I would never wear shoes, but since I have to I wish I could only wear Vessi shoes. Travelling to Korea and Japan in the rainy season had us feeling nervous, but a stop into Vessi st... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(4.394)

147 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Poor Quality

This is the second pair of Vessi sneakers I’ve owned. I was happy with my first pair for almost a year, until one day they finally let water in. At that point, I said to myself that it's fine; even if they lasted a year, I'd still be satisfied.

I just received my new pair this morning and took them out for a thirty-minute walk. Unfortunately, I noticed that the heels were already scuffed after that very first use. That was very disappointing, considering how much they cost. I don't think I'll be buying them again.

**Update on my experience with Vessi
Here is part of the response I got from their Warranty team: "We have done a thorough investigation based on the documents you've provided us, and we’re very sorry to say that your shoes don’t meet the criteria within our warranty coverage." After that, they list what Vessi's Warranty covers. I suppose that makes sense: a replacement pair would likely get scuffed just as quickly, given the quality.
Still, I must admit I am very disappointed with this. The shoes retail for $140. My Brooks sneakers cost less than that, and I've been running in them for the past year almost every day for an hour. No scratches there. I even had them on this summer in the rain, and they held up just fine.
Based on my experience with Vessi, I guess the company is willing to charge a premium for shoes that scuff within the first thirty minutes of casual walking. I am firm in my decision not to ever buy them again.

19 de setembro de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hi Olja. I'm sorry to hear your Vessis aren't meeting your expectations. Please reach out to us at support.us@vessi.com so we can learn more about what you're experiencing.

Avaliado com 5 de um total de 5 estrelas

Lightweight and very comfortable.

Had not heard of this company previously, but was looking for comfortable walking shoes and found that they are Canadian. Took advantage of a sale to purchase 2 pairs of shoes and could not be more pleased with my decision. Along with being water-proof, the shoes are comfortable to wear for long walks IMMEDIATELY. No break-in period at all.

7 de setembro de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Wow, 5 stars! Thank you so much for the kind words. We're glad you made that decision and that you're loving your new Vessis! 🩵

Avaliado com 5 de um total de 5 estrelas

Wonderful shoes designed in Canada

The fit is exactly right. I love that there are no seams to interfere with comfort. They are my new daily walking shoes, as well as my go anywhere sneakers. Have already gotten compliments on my shoes! because they are quite attractive especially in the unique 'tangerine' colour.
Well done Vessi!!

19 de setembro de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thanks for such a lovely review! We're so glad to hear your new Vessis are a hit! 🩵

Avaliado com 5 de um total de 5 estrelas

Would recommend

The Vessi team was very helpful and efficient in processing my order, and I received my shoes within a week of placing the order. And the shoes are awesome to boot!

11 de setembro de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thank you so much for the 5 stars! We're so happy to hear you're loving your new Vessis! 🩵

Avaliado com 1 de um total de 5 estrelas

Very Disappointed

Very Disappointed
These are the worst shoes I’ve ever bought. I wore them for a short walk on a slightly wet field — not soaked, just damp — and the shoes got wet almost instantly. On top of that, they stained badly and now look awful. For the price, I expected at least basic durability and water resistance. They’re definitely not worth the money. Save yourself the frustration and look elsewhere

19 de setembro de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hi Marjan. Thanks for reaching out! We're sorry to hear that about your Vessis. Our Warranty team would certainly like to learn more about what you're experiencing to see if there's anything we can do to help. Please don't hesitate to reach out to them by completing our interactive defect claims form at your earliest convenience. https://ca.vessi.com/pages/warranty

Avaliado com 5 de um total de 5 estrelas

Vessi’s live up to their billing!

My Vessi runners were so comfy from the very first time I wore them…and that was for a long hike! I have worn them since on wet grass while watching a rugby game and found that they were, as advertised, waterproof! My feet stayed dry and cozy.

4 de setembro de 2025
Avaliação não solicitada
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Resposta da Vessi

Hi there! Thank you so much for your kind words. We're so glad to hear that you're enjoying your Vessis! 💙

Avaliado com 5 de um total de 5 estrelas

Vessi shoes are extremely comfortable

Excellent and extremely comfortable waterproof running shoes. Easy to wear right from the box. The company had excellent communication during the purchase process and followup after the product was delivered.

18 de setembro de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hey there! We're very happy to hear you had such a positive experience ordering your Vessis! Thanks so much for the kind words, it means the world hearing we're doing well. 💙

Avaliado com 1 de um total de 5 estrelas

AI Slop

Full disclosure I haven't received my shoes yet. It has been over a month since I placed my order for two pairs of shoes. I reached out to vessi customer support to see if this was normal, if they were having issues I wasn't aware of, or if my package had maybe gotten lost. It happens I get it. I gave them all of he information they needed in their preliminary question sheet and then told them what the tracking number was telling me about my order (that it hadn't had any updates in 14 days). I was met with an AI response that only regurgitated the information I had already given it - super helpful. It just basically told me to wait, and didn't have anything else to say. I'm disgusted by this brands use of AI in order to deal with customer concerns, and also just disgusted by AI in general.

10 de setembro de 2025
Avaliação não solicitada
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Resposta da Vessi

Hi Mak. We're sorry to hear that your order hasn't arrived to you safely. Please reach out to us at support.us@vessi.com so we can better assist you with this matter.

Avaliado com 5 de um total de 5 estrelas

Highly recommend

I have been wearing Vessi’s for about three years. I live on Vancouver Island and our winters are very rainy. I walk my dog every day. These shoes have kept my feet dry over the years. Any concerns with the shoes have been quickly and satisfactorily rectified by the Vessi staff. I highly recommend this product.

5 de setembro de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hi RoseAnne. Thank you for taking the time to share your thoughts about your Vessis, and for saying such kind words in your review! On behalf of the whole team, thank you so much for your support, and we'll keep working hard on making cool innovative products for our customers!

Avaliado com 1 de um total de 5 estrelas

Disappointed not receiving shoes for upcoming trip

Ordered shoes for upcoming trip. They were returned without ever arriving. They sent out again and have been in transit for 5 days after arriving at local fed ex office. Label issue caused delay as others have mentioned. AI support not helpful.says they are due to arrive 6 days ago . If they ever arrive I will return and never deal with them again. They’ve had my money for over a month now

4 de agosto de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hi Angi. We're sorry to hear that your order hasn't arrived to you safely. Please reach out to us at support.us@vessi.com so we can better assist you with this matter.

Avaliado com 1 de um total de 5 estrelas

Lack of customer service

Placed an order 7/24/25 and a few days later got an email that their system was not updated and they ran out of stock. Ordered a different color and then after sitting at customs for days tracking said recipient not located so it was being sent back. I was told it was due to a label issue and wouldn’t happen again. A new order was sent out and again it was returned to sender and now they say it’s due to labels and how they tape the package causing their dimensions to be off and then blames it on the tariffs. Customer service does nothing. Most replies are from AI. After searching online this appears to be very common with them!

20 de agosto de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hi Cortney. Thanks so much for bringing this to our attention. We really appreciate your feedback and completely understand your frustration and disappointment with the way your orders unfolded.

We're really sorry we weren't able to accommodate you. You deserved much better and we're taking this to heart. Please know we're going straight to the drawing board to create new and innovative wet weather living experiences for everyone.

Avaliado com 1 de um total de 5 estrelas

They charge you and then don't deliver the product

Vessi's goal is to scam people! The tracking link from my order shows the package has been delivered to the sender's mailroom in British Columbia, not to me. This is a problem for two reasons. For one, I have already been charged $151 (fully charged, not pending) for this order that never even left Canada. Secondly, this same thing happened with an order I previously placed with Vessi in June. I was charged for the order, it was marked as delivered (after waiting weeks for the delivery that was never actually on its way), and Vessi never contacted me to let me know that the shoes I ordered were out of stock. I, as the customer, had to reach out to their customer service to inform them of THEIR mistake. All I received was an apology and my money back. While this doesn't really make up for the error, I was able to forgive this the first time, as I figured it was a fluke. Now that it has happened AGAIN, and I've waiting now nearly 2 months to even receive a pair of shoes, I have no choice but to believe that their way of doing business is designed to steal people's money and never actually deliver the product. I will be boycotting Vessi from this point forward. Which is a shame, because I purchased a pair a few years ago that I absolutely love. They're going to quickly go out of business if they don't fix this soon and stop scamming people out of their money!

29 de julho de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hi Amanda

Thank you for writing to us. We're really sorry to hear you've now got two orders that didn't make it to your doorstep.

That doesn't sound normal nor fun. If you haven’t already connected with our Customer Care team, please don't hesitate to reach out through our website. You deserve better and we'd love to learn more about your experience to make this right.

Avaliado com 1 de um total de 5 estrelas

Nooit geen sneakers gehad.Wel geld…

Nooit geen sneakers gehad.Wel geld kwijt.Zelfs met factuur.

25 de julho de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hey Martine. We're sorry to hear that! If you're running into issues receiving your order, please reach out to our Customer Care team.

vessi.com/pages/contact

Avaliado com 1 de um total de 5 estrelas

"lost in customs"

I ordered a pair of shoes in December and they came quick and I loved them. So fast forward to July 2 and I decided to order a pair for disc golf. Here we are 19 days later and the first pair are "lost in customs" after bouncing around there for a few days. They claimed to ship a second pair but haven't received info and they won't respond to emails. If you haven't ordered a pair yet don't waste your time or money, buy something else. As I can see here I'm not the only one with this exact issue.

21 de julho de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hey Vessi Fam. Thanks so much for taking the time to write to us

We can only imagine how frustrating and disappointing your experience has been and apologize for the inconvenience this has caused

International shipping and customs can definitely be unpredictable especially in today's shipping and political landscape but that doesn't excuse our email response times. That's on us and you absolutely deserve better.

We'd love to make this right for you. If you haven't already, please don't hesitate to give our Live Chat team on our website a shout at vessi.com/pages/contact

We're available for immediate assistance between 9 am - 5 pm PST

Avaliado com 1 de um total de 5 estrelas

Shipping to US is a nightmare!

Like another person who just posted, we ordered shoes on July 3. We watched the tracker and saw that the shoes were bouncing around customs. This morning, I discovered that after two weeks in transit, they have now been sent back to the shipper because "recipient not located at address provided". What a load of crap! The address is correct and we were home all day. There was no attempt to deliver to our home. Ironically, a piece of luggage I ordered from Canada arrived just fine yesterday, so clearly it's not a problem getting merchandise over the border. Who knows if their product is any good, but their delivery sucks.

15 de julho de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Thank you for taking the time to share your experience with us, Julia. We're sorry to hear about the frustration you've had with your order.

It’s incredibly disappointing to hear your package was undeliverable even though your address was correct. That’s not the level of service we expect from our shipping & handling partners and we understand how upsetting it is to wait weeks only to see your order return to our warehouse.

Your feedback holds us accountable and we'll be taking active steps to create new and reliable ways to deliver wet weather living products to everyone in the United States. If you haven’t already, please reach out to our Customer Care team with your order number. We'd love to look into what went wrong and make this right.

Avaliado com 1 de um total de 5 estrelas

Delivery Issue

Update: I was able to get ahold of them via chat. The shipment was returned to the warehouse. They have created a new order and hopefully will send FedEx.

Shoes shipped within expected time, but sat in customs for several days over the 4th of July holiday (expected). Now when I check for an update, the package is being returned because "Recipient not located at address provided. Item being returned to sender". How ridiculous is that!! You should ship to other countries via FedEx, UPS, or DHL. They have no trouble finding me!!! No way to contact you about the problem.

14 de julho de 2025
Avaliação não solicitada
logotipo da Vessi

Resposta da Vessi

Hey Vessi Fam. Thank you for giving us the opportunity to make things right. We’re hopeful this shipment will reach you without any further issues. If there's anything else we can do to support you, you'll now where to find us

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