I’ve been using this food for my dogs since the company began and it has always been fantastic. Many people admire our dog’s shiny coat. We now use the subscription service which has been great.
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I’ve been using this food for my dogs since the company began and it has always been fantastic. Many people admire our dog’s shiny coat. We now use the subscription service which has been great.
A empresa respondeu
The wet sensitive fish dog food is much better since the recipe change, my dog has Inflammatory bowel disease and it really suits his digestion. So 4 stars for food but only 1 for availability, as it'... Ver mais
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Dogs liked the food to start with however one had gone off it and won’t it eat. I didn’t plan on getting anymore but there is no warning before the subscription renews so now I have an extra 12kg of f... Ver mais
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I had a query about a Vets Kitchen product which I had bought, and e-mailed their customer care service on 1 April. Although it was the Easter weekend, I received two detailed and helpful responses t... Ver mais
A empresa respondeu
Escrito pela empresa
Unit 3, Callenders Industrial Estate, Paddington Drive, SN57YW, Swindon, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Were previously good, but the last 2 times now there has been none of the 12kg pork/potato food I've had on recurring order for over a year. The first time I was told it would be back in stock and it hasn't been. Now they don't know when it will be back.
Order arrived quickly and with no issues. Still early days to provide an honest opinion on the wet food but I am amazed at the difference the digestive care sauce has made to their tummy issues in such a short time.
we have been receiving our 4 weekly subscription for nearly a year with no problems, so we were very disappointed to get our usual email regarding payment be taken for June (Order #30813) followed the next day by an email refunding our money and a cancellation of the order due to lack of stock!
The whole point of having a subscription is to ensure we get 24kgs of dog's food every 4 weeks - especially as availability in shops where we live is very limited; if at all.
I would have accepted the equivalent weight in smaller/larger bag sizes if it had been offered, but now I have to hunt around to buy it.
As far as the product is concerned, our dogs love it and it doesn't cause them skin problems like many other 'quality' foods.
Excellent product. My dog use to have terrible skin condition before discovering this. Lots of expensive medicated shampoos and sprays. But since he has had this. His skin has completely cleared up.
Excellent delivery service.
Food not in stock and not expected after paying for and purchasing online. Email received day later to say a refund was being processed, still not received.
I'm happy to have it on time and this is very important for my dogs....
Great food that suits my elderly dog's sensitive stomach. Prompt delivery.
Easy to orde, food that helps my dogs skin condition and he loves it....oh and the cat loves the box it arrives in
Excellent service and delivery very pleased with everything
Customer service and the quality of the dog food both excellent.
My dog became very ill a few years ago, he couldn’t keep anything in his stomach and we almost lost him. We tried him on Vets Kitchen Senior and the change was almost instant and his health improved dramatically.
Vets Kitchen is a very helpful company the orders always arrive on time .
It's a pity that you may no longer be able to supply these Little Stars Treats our dog will miss them.
Been five stars for a couple of years now
Great service, had to amend requirements over that time, very easy to do either on website or over the phone
All in all great company to deal with
Easy online ordering process and subscription management. Prompt delivery, happy pooch
Usual good service and nutrition support and advice. It’s not just about selling products
As always, excellent service, order delivered speedily. As for the product …well our dog likes it!
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