I’ve been using this food for my dogs since the company began and it has always been fantastic. Many people admire our dog’s shiny coat. We now use the subscription service which has been great.
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I’ve been using this food for my dogs since the company began and it has always been fantastic. Many people admire our dog’s shiny coat. We now use the subscription service which has been great.
A empresa respondeu
The wet sensitive fish dog food is much better since the recipe change, my dog has Inflammatory bowel disease and it really suits his digestion. So 4 stars for food but only 1 for availability, as it'... Ver mais
A empresa respondeu
Dogs liked the food to start with however one had gone off it and won’t it eat. I didn’t plan on getting anymore but there is no warning before the subscription renews so now I have an extra 12kg of f... Ver mais
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I had a query about a Vets Kitchen product which I had bought, and e-mailed their customer care service on 1 April. Although it was the Easter weekend, I received two detailed and helpful responses t... Ver mais
A empresa respondeu
Escrito pela empresa
Unit 3, Callenders Industrial Estate, Paddington Drive, SN57YW, Swindon, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It would be nice if they dispatched there goods when they say they will. Ive been waiting 8 days and still it says on there website,processing order,what good is that to people waiting for there dog food
Pets choice who manage vets kitchen are very helpful.
First time I bought this dry food was in Tesco just to find out if my pets will like it. I am using that all the time as my dogs love it. There bowl movement improve the same way was tummy and coat. They really love this food and it does what is says on a label.
I am ordering now from the website 12kg as I have two border collies .
Great product for helping keep our pooch’s tum in good order. Delivery service and pricing excellent.
Excellent experience, after searching for vet kitchen on line this company had stock and dispatched immediately, thank you so much for very quick delivery
Order went through quickly and easily and my order was delivered promptly.
I ordered some dental powder and paid fir them only to be told they don't have any. Still waiting for my refund. You should not be able to pay for stuff they don't have
Our dog really loves it and helps with his coat and itchy.So are very pleased with the product.
I was surprised at how quickly the food arrived. Next day!
Dog loves their food but poor communication from their customer services. Ordered a subscription under and old system and got the first delivery. 2nd never turned up as was unaware needed to reorder. Have reordered 3 weeks go, payment taken and food still not delivered. Have now desperately had to order off Amazon as the dogs had nothing left. One of our dogs has allergies so this particular food isn't easy to get. I've emailed twice about this order and not had any response. Am not going to have to contact the bank to get my money back. Unreliable and highly disappointed
I had a subscription previously that was great. Then suddenly they started attempting to deliver to an old address that I hadn’t lived at for a year. After three failed deliveries, I eventually cancelled my subscription.
This month I decided to try again. I’ve placed my order on the 19th September and here I am on 1st October, no sign of a delivery, no communication as to why it’s late and the cheek to ask me to review their service. Appalling.
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