Vet's Kitchen Avaliações 

783
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve been using this food for my dogs since the company began and it has always been fantastic. Many people admire our dog’s shiny coat. We now use the subscription service which has been great.

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The wet sensitive fish dog food is much better since the recipe change, my dog has Inflammatory bowel disease and it really suits his digestion. So 4 stars for food but only 1 for availability, as it'... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Dogs liked the food to start with however one had gone off it and won’t it eat. I didn’t plan on getting anymore but there is no warning before the subscription renews so now I have an extra 12kg of f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a query about a Vets Kitchen product which I had bought, and e-mailed their customer care service on 1 April. Although it was the Easter weekend, I received two detailed and helpful responses t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação
  2. Loja de Ração
  3. Fabricante de Alimentos
  4. Pet Shop

Sobre Vet's Kitchen

Escrito pela empresa



At Vet’s Kitchen, we develop pet food designed to deliver real health benefits, to help dogs & cats live longer and healthier lives. We combine the expertise of our in-house veterinary practice, Vet’s Klinic, with only the highest quality ingredients, to create a range of naturally nutritious and tasty food & treats. We also offer a range of supplements for cats & dogs, to ease common health complaints.

All our recipes are hypoallergenic (formulated without Wheat, Beef or Dairy), meaning they are kind to dogs with common intolerances/ allergies. Our range of dog food covers all stages, from: Puppy (up to 1 year), Adult (1-7 years) to Senior (7+ years), all designed for a specific purpose; weight loss, sensitive stomach/ skin or with additional supplementary support for younger or older dogs.

We also pride ourselves on our supplements, most of which are suitable for both cats & dogs - to give additional support alongside their normal diet.

As part of the service we offer, we also have an in-house pet nutritionist, Fiona, who is always on hand to offer help and advice to our customers and their pets.

Visit our website for more info or to shop our range:
SHOP DOG
SHOP CAT

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

783 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(783)

51 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Wet food delivered in bulk and on time

Wet food delivered in bulk and on time. This is a repeat order and the third one to have a burst tray due to inadequate packing/bad handling. Hence would give 5 stars for product but only 4 including delivery.

19 de julho de 2024
Avaliado com 1 de um total de 5 estrelas

Ordered 2 lots of 12kg

Ordered 2 lots of 12kg. In the first parcel received 2 6kg bags, contacted them was told that will be sent missing 12kg. Parcel arrived with 3x2.2kg bags which is 6kg not 12kg. Still missing 6kg, safe to say that I won’t be ordering again, which is a great shame as my dog is doing well on this food health wise and seems to like it as well.

16 de julho de 2024
Avaliado com 4 de um total de 5 estrelas

Bad experience with Pets Choice resolved

I was really disappointed with Pets Choice who now own Vets Kitchen. They contacted me on 19-7, sorted out my order and said that they are working on improving their customer support.
Part of my monthly subscription of dog food was out of stock. I reviewed the order on the web site, no mention of it being out of stock or an email letting me know it was out of stock so I could amend my order and get an alternative product. I received an email telling me the money has been refunded. I would not have enough dog food for the coming month. I rang customer support and was put through to a very unfriendly and unhelpful lady who said it was a new system, nothing could be done and I had received a refund. I asked to buy an alternative sack of food to make up the shortfall in the order she could not help. Update 17-7 refund is not immediate can take up to 10 days not helpful when I need another sack of dog food!

16 de julho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good customer service

Easy to order on line, deliveries always on time. Have used Vet's Kitchen for nearly 12 years have never been disappointed with the service. I then had the shattering experience of losing my dog and having to return unused bags of dog food. The staff couldn't have been more understanding and were so very helpful and a full refund was posted straight away. For that experience alone I would fully recommend Vet's Kitchen.

17 de junho de 2024
Avaliado com 3 de um total de 5 estrelas

Lack of any tracking or delivery info

No notification of when the delivery was arriving, not even on the day of arrival. Also not even any email notification to say that the order had actually been delivered - I just got home one day and found a box of dog food thrown over my gate. Very odd.

4 de julho de 2024

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