Viber Store Avaliações 

442
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Third time to buy a phone from Viber store I cudnt recommend them enough , great service every time ,Amy is always so helpful I’ll definitely be back, thanks again Amy

Avaliado com 5 de um total de 5 estrelas

I ordered a S25 Ultra and the screen developed some issues some time after. Within four days of reporting same I had the issue resolved. Brilliant aftercare service and very professional response f... Ver mais

Avaliado com 3 de um total de 5 estrelas

Assez galère pour ma part. Sous-traitance de Back Market auprès de Viberstore pour l'achat d'un smartphone reconditionné, dont le processeur lâchera 1 mois apres l'achat. Obligée de passer par Back Ma... Ver mais

Avaliado com 3 de um total de 5 estrelas

i feel like the standard has gone down hill since i purchased my first phone in 2019 was perfect. Bought another one only for the battery to swell before the warranty was out but i had to pay €50 caus... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Celulares

Sobre Viber Store

Escrito pela empresa

Welcome to ViberStore, Ireland’s trusted mobile phone reseller with over 150,000 satisfied customers.

We are a proud Irish, family-owned business with more than 20 years of experience in the mobile industry and 9 successful years serving customers online. Specialising in top tech brands including Apple, Samsung, Oppo, and Huawei, we are committed to offering a wide range of high-quality devices at affordable prices.

At ViberStore, we believe in delivering more than just great products. Our customers choose us for our exceptional service, fast delivery, and dedication to value. We have built our reputation on trust, and our thousands of 5-star reviews are a reflection of that.

We are also passionate about sustainability. Through our up-cycling initiatives, we have donated over 500 iPads to schools across Ireland. This effort has helped bridge the digital divide while saving over 34,000 KG of carbon emissions. It is our way of giving back while protecting the environment.

Whether you are shopping for a new or refurbished phone, you can count on ViberStore for quality, care, and commitment.

Your trusted Irish tech partner. Reliable, responsible, and always ready to help.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

442 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 71% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(442)

107 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The sign of a good business

Quality product for a great price. I got exactly what I expected and when there was an issue with the order I cannot fault how helpful the staff were - that's the sign of a good business: how you deal with exceptions. That's how they earned the 5 stars.

22 de setembro de 2025
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Resposta da Viber Store

Thank you for the thoughtful review!
We really appreciate your kind words and are glad we could resolve the issue quickly. Your support means a lot!

Avaliado com 5 de um total de 5 estrelas

Nice experience all round

Nice experience all round. Very good communication including fixing a stock out situation and checking with me before replacing with better product at no extra charge, then arrived 24 hours later thanks lads!!

27 de setembro de 2025
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Resposta da Viber Store

Thanks a million for the great feedback!
Glad we could sort everything for you smoothly — enjoy the upgrade!

Avaliado com 5 de um total de 5 estrelas

My son recommended me to Viberstore

My son recommended me to Viberstore, have to say they were so helpful as I am not very up with technology they were very patient with me, I would highly recommend them.

29 de setembro de 2025
Avaliação não solicitada
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Resposta da Viber Store

Thank you for your kind words!
We're so glad we could help and appreciate your recommendation. Always here if you need us!

Avaliado com 5 de um total de 5 estrelas

Always very happy

Always very happy. Have bought many phones. Services is great. Unfortunately cover for phone not right so wife disappointed as she has to remove it each time to use bottom button. Not ideal. Maybe you can do something to solve this please.

19 de setembro de 2025
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Resposta da Viber Store

Thanks for your kind words and support! Sorry to hear about the phone cover issue, please contact info@viberstore.com and we can sort this issue for you :)

Avaliado com 5 de um total de 5 estrelas

Next day delivery

Next day delivery. Phone is perfect

17 de setembro de 2025
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Resposta da Viber Store

Thanks for the great feedback! We're glad you love the phone.

Avaliado com 3 de um total de 5 estrelas

The battery of the 12ProMax that I…

The battery of the 12ProMax that I bought, the phone detected a new battery is installed and prompts to restart the phone but this encountered an error. And that red exclamation flag is always on because of it and it is annoying to see. I hope before they will release for sale those kind of errors are rectified

5 de setembro de 2025
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Resposta da Viber Store

Thanks for your review and we understand how frustrating that notification can be.

Unfortunately, with Apple’s latest software updates, the system flags some parts as “unknown” if they weren’t installed by Apple directly. Since Apple does not sell their original parts to third-party repairers, this message can appear on many refurbished devices even when the parts are brand new and fully functional.

That said, we always use the highest quality parts available to ensure the best performance and reliability. We appreciate your understanding and your feedback.

Avaliado com 2 de um total de 5 estrelas

Promise not a complaining customer like others just my experience

I promise this is not a complaining customer where it’s the customers fault. I went into the shop in January and asked about which quality to get and was told they’re basically the same, excellent and very good, which was good to hear at the time. A few months pass and I eventually get the iPhone 13 very good quality, the delivery was great and quick. But upon opening the new refurbed phone of very good quality, it was not very good. Chunks taken out of the edges of the phone, white marks all over the sides. So I contact the support email which takes 2 days to reply which basically to summarise it says it is what it is, if you want excellent you should’ve ordered it. Very disappointed with the service I’d say they didn’t have anymore very good qualities so they chucked in a good quality into the box as the quality ratings are very subjective. Ended up keeping the phone as not worth the hassle it’s worth. Only reason it’s not 1 star is because I’ve gotten good phones from them and so have other friends, we all examined the phone and agreed it’s not like the ones they usually do. Safe to say they’ve probably lost a loyal customer here, and I won’t be raving about them to others.

15 de setembro de 2025
Avaliado com 4 de um total de 5 estrelas

Very happy customer

Ordered to phone came promptly and was Nicely packaged, I bought it for my daughter and she loves it , I have bought other phones from the viper store and would have no issue recommending them to anyone

2 de setembro de 2025
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Resposta da Viber Store

Thanks for the great feedback! We’re happy to hear your daughter loves her phone and that you’ve had good experiences with us before. We really appreciate your recommendations!

Avaliado com 5 de um total de 5 estrelas

iPhone 13

Extremely happy with purchase, I placed order about 9am and received my iPhone about 5 pm the same day. iPhone in perfect condition better I expected. Highly recommend this company

12 de setembro de 2025
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Resposta da Viber Store

Thanks so much for your awesome feedback. Same-day delivery and a phone that exceeded expectations. We’re glad you’re happy and appreciate the recommendation!

Avaliado com 5 de um total de 5 estrelas

Absolutely no issues

Phone working well .. no issues … competitively priced. Have purchased about 8 phones from Viber Store over the years. Have yet to return one. All the family use Viber Store and I have recommended to others.

12 de setembro de 2025
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Resposta da Viber Store

Thanks for the continued trust and support! We're so glad to hear all the phones have worked well — it means a lot that you’ve recommended us to others too.

Avaliado com 5 de um total de 5 estrelas

Very reliable

Absolutely amazing to deal with. Incredibly helpful

4 de setembro de 2025
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Resposta da Viber Store

Thanks so much! We're really glad you had a great experience — always here to help!

Avaliado com 1 de um total de 5 estrelas

Cian not someone to deal with so unprofessional in his role

My granddaughter saved and bought a phone from viber 150 euro a iPhone 7 got a phone call in work from cian sorry the phone didn't come in but no extra charge we will give your granddaughter a iPhone 8 I told her she was over the moon iPhone 8 came didn't work we tryed to restore it no joy email cian no problem return label was sent he said would you like the same phone back or a different one my granddaughter said different one but the same colour phone came back rose gold as she wanted. it didn't work glue was seeping from the side of the phone I sent emails apon emails cian emailed me back Friday I sent numerous emails the same day no reply Saturday night about 10pm he emailed me saying sorry he was out of the office for days I said you emailed me yesterday? He said first thing Monday he would sort it personally himself. Monday Amy sent me a return label never heard from him phone went back no email at all from anyone klarna whom I paused the payments on said refund sent as I told them 150 is nothing to them but to child who saved for it I bought off these before even my daughters phone at Christmas but never again so unprofessional sending a email on a Saturday night to a customer and never hearing from him again

16 de agosto de 2025
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Resposta da Viber Store

Thank you for your feedback, and we're very sorry for the experience you and your granddaughter had. We understand how disappointing it must have been, especially after all her excitement and effort to save for the phone.

There were some issues with our email system that week which affected communication, and we’re sorry this added to the frustration. Those issues have since been resolved.

We really appreciate you taking the time to speak with us since leaving this review, and we're glad we had the chance to work towards putting things right. Your feedback has been taken seriously and will help us continue to improve.

Avaliado com 5 de um total de 5 estrelas

Happy customer

Ordering is very simple and delivery was literally the next morning. I'm very happy with my purchase, staff are very helpful and informative whenever I have used their service. This is my family's go to for refurb items, we have never had a problem with any purchase from viberstore.

28 de agosto de 2025
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Resposta da Viber Store

Thank you so much for the thoughtful review! We're proud to be your go-to and we're always here to help whenever you need us.

Avaliado com 5 de um total de 5 estrelas

All good.

Ordered phone Wed night, had it Friday morning. Phone in perfect condition.

28 de agosto de 2025
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Resposta da Viber Store

Thanks for the great feedback! Fast delivery and a perfect phone — just how it should be!

Avaliado com 5 de um total de 5 estrelas

Very fast delivery

I ordered an iPhone on a Monday around 1PM. It had arrived and all before 1PM the next day. The quality was very good and the phone looked perfect. No issues. The setup was quick and helped by the phone arriving with charge.
Would recommend as an option to support an Irish company while receiving a great product.

1 de setembro de 2025
Avaliação não solicitada
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Resposta da Viber Store

Thank you so much for your kind review! We're delighted to hear that your iPhone arrived so quickly and in perfect condition. It's great to know the setup was smooth and that the device arrived charged and ready to go, we know how important that is!

We truly appreciate your support, and we're thrilled that you would recommend us. If you ever need anything else or have any questions down the line, we're always here to help.

Enjoy your new phone!

Avaliado com 5 de um total de 5 estrelas

Very good with there delivery service

Very good with there delivery service

26 de agosto de 2025
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Resposta da Viber Store

Thanks so much for your feedback! We're really glad to hear you were happy with our delivery service.

If there's anything else we can help you with, don't hesitate to reach out.

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