We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Ver mais
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Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Ver mais
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An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Ver mais
A empresa respondeu
Detalhes da empresa
- Manutenção de propriedades
- Inspetor de Imóveis Comerciais
- Administrador de propriedades
- Companhia gestora de propriedade
Escrito pela empresa
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Escrito pela empresa
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Informações de contato
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Reino Unido
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Admitted errors ignored – Misleading EPCs and poor service
I am extremely disappointed with the service from Vibrant Energy Matters. After receiving an EPC for my 2014-built apartment that was a complete outlier (rated D while 39/40 units in the building are B or C), I provided exhaustive technical evidence to correct "assumed" software defaults.
Vibrant’s own Quality Assurance Lead admitted in writing that my billing method and hot water system "needed to be amended" and even requested an update to a "Good" rating after verifying my Heat Interface Unit (HIU) and metered billing .
Despite this internal admission, the assessor ignored their own QA's instructions and issued a second certificate that remains factually incorrect. The company has refused a full refund for this demonstrably negligent service, offering a derisory £13 instead.
I have now escalated this matter to Elmhurst Energy for a professional audit and the Property Ombudsman for a breach of the Consumer Rights Act 2015 regarding "reasonable care and skill."
Avoid this company if you require an accurate assessment of a modern, high-specification property. They prefer generic software defaults over documented evidence.
I have notified the firm that I am prepared to withdraw my regulatory complaints only upon receipt of a full refund for this failed service
EDIT 25/03/2026:
"Thank you for the reply, Andrea. However, I have already been in extensive contact with your Customer Service and Quality Assurance teams. On March 20th, your QA Lead, Charlotte Buckler, admitted in writing that the EPC data was incorrect and stated it 'needs to be amended.'
Despite this internal admission, the revised certificate issued on March 23rd ignored these corrections. As your team has already failed to rectify the documented errors and has refused a full refund for this faulty service, I have now formally escalated this matter to the Property Ombudsman and Elmhurst Energy for a full Protocol Audit. I am happy to resolve this review once the admitted errors are fully corrected or a full refund is issued.
24 de março de 2026
Avaliação não solicitada
Resposta da Vibrant Energy Matters
Hi Julie,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Andrea
very smooth process until the end.
20 de março de 2026
Resposta da Vibrant Energy Matters
Hi Margarita
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi Angharad
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
A highly professional visit with good…
A highly professional visit with good interaction explanation and feedback. I couldn't fault this
21 de março de 2026
Resposta da Vibrant Energy Matters
Hi Timothy
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Although the individual who came to…
Although the individual who came to conduct the assessment was nice, he did not remove his shoes, nor did he ask whether it would be appropriate to keep them on. I found this somewhat presumptuous, as he entered my home where carpets are present throughout without seeking permission.
21 de março de 2026
Resposta da Vibrant Energy Matters
Hi Ramona
We are so sorry you have had a poor experience with Vibrant. Please send us your name, contact details and address so we can find out how best to improve our service. It’s only through your honest feedback that we can do better. Email us at CustomerServices@vem.co.uk
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi Penelope
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Great service
I was able to select a day that suited me and I received a call on the day once the man knew what time he would arrive. He was lovely and helpful, and the report was completed quickly.
17 de março de 2026
Resposta da Vibrant Energy Matters
Hi Michelle
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi Nigel
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Assessor was punctual and thorough
Assessor was punctual and thorough. Useful advice in report.
11 de março de 2026
Resposta da Vibrant Energy Matters
Hi David
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi Renos
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi David
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi Mr Roberts
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Awful experience
Awful experience. Booked appointment well in advance. Had to be book annual leave to facilitate the appointment. Cancelled the evening before by sending a generic book an appointment email no reason given Not a personalise message. Very confusing... Very poor communication. Left hanging on the phone then on web chat. Even tried the SMS message. Booked instantly with another local company. I would not welcome this company into my home. Estate agency put us into contact with them, so this experience has a knock on effect. Have advised the agency so they can consider for future clients
13 de março de 2026
Avaliação não solicitada
Resposta da Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk
, so we can look into this further and work towards a resolution.
Kind regards,
Vibrant Customer Services
Resposta da Vibrant Energy Matters
Hi Mr Bowron
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi Rose
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Assessment not carried out properly
I was bombarded with emails texts and calls by vibrant
I selected my appointment to be told to have easy access to meters and loft. Which I had ready for when assessor turned up only for him to walk in each room and not look at meters or go in the loft he was in my house 10 minutes if that I don’t understand what he was actually doing
9 de março de 2026
Resposta da Vibrant Energy Matters
Hi Heather
We are so sorry you have had a poor experience with Vibrant. Please send us your name, contact details and address so we can find out how best to improve our service. It’s only through your honest feedback that we can do better. Email us at CustomerServices@vem.co.uk
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi Paul
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Good communication and service.
4 de março de 2026
Resposta da Vibrant Energy Matters
Hi
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Quick responsive
4 de março de 2026
Resposta da Vibrant Energy Matters
Hi Rajeev
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Paul was a pleasant and knowledgeable…
Paul was a pleasant and knowledgeable guy. It was a pleasure dealing with him.
7 de março de 2026
Resposta da Vibrant Energy Matters
Hi Daniel
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
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